Exam 2: Mastering Team Skills and Interpersonal Communication

Listening is the most important skill needed to get things done in the workplace.Which of the following is true for effective listening?

List and briefly describe three important forms of meeting technologies in use today.

________ is/are the primary means of expressing emotions nonverbally.

The goal of content listening is to ________.

Simon has just launched a startup and has big ideas for the company.He assembles a large team of people from different backgrounds who have the skills he needs to get the job done.Simon's brother criticizes this,saying that such a large team will result in too much conflict,because the different team members will all have individual approaches to a problem.Which of the following should Simon say to effectively counter this argument?

Which of the following is true for nonverbal communication?

Patrick's sales department meets to discuss targets and strategies for the coming month.As the head of the department,Patrick invites inputs from all the employees,but Brendan dominates the meeting,offering multiple suggestions,while the others do not participate.What should Patrick,as the leader,do in this situation?

Amy volunteers at a helpline for kids.Though she is not a qualified counselor,her job is to listen to the callers,and understand their feelings and points of view.She is trained not to judge the speaker's feelings and doesn't jump in with advice unless the person asks for it.Instead,she lets the callers know that she appreciates their feelings and understands the situation.Once she establishes that connection,she helps the speaker search for a solution.This is an example of which of the following types of listening?

Summarizing the conclusions of the discussion at the end of a meeting is an inefficient use of time and can easily be avoided.

In which of the following methods of holding business meetings is nonverbal communication absent?

Critical listening poses a barrier to effective listening.

List and explain the phases of the listening process.

Which of the following is the accurate sequence of steps in the listening process?

Marty is a reporter for his college magazine.A controversial speaker has been invited for the college's graduation ceremony and Marty needs to write a clear,unbiased account of the speaker's views,disregarding the speaker's motivations and the implications of the speech.Which style of listening is most suited to this purpose?

Which of the following is proper etiquette during a business meal?

A pharmaceutical company has branches across the country.It needs to cut costs and so decides to hold a teleconference instead of a face-to-face meeting.In this scenario,which of the following forms of nonverbal communication is likely to have the most impact on the effectiveness of the meeting?

It is appropriate for the leader of a meeting to ask shy individuals for their input on certain issues.

Trinkets began as a small family business in Boston,but has since spread throughout the country and now employs more than a thousand people.Though each branch operates almost independently,the owners want to develop a feeling of community among Trinkets employees.Which is the most convenient way for all the employees across the country to get to know each other?

Ellen is the moderator of her company's complaints forum.Customers post their queries or complaints on the forum,and Ellen provides them answers or solutions.Which of the following guidelines must Ellen follow?

Lack of common ground-insufficient shared language or experience.