Exam 2: Mastering Team Skills and Interpersonal Communication

PR firm Psylent wanted to generate new techniques and ideas for promotions.The company decided to conduct a "Best promotional idea challenge" to source ideas from all its employees,located in branches across the country.It invited employees to share and discuss ideas on the company intranet.At the end of the campaign,Psylent Hill had generated many viable promotional strategies.This method of generating ideas is known as ________.

Cosmetics company LeDeux needs to salvage its reputation after a safety scare and product recall.The CEO holds a press conference to reassure consumers that their concerns have been addressed and the products are now safe,explaining the measures taken to address the problem.Though his speech is worded perfectly and he answers questions from reporters well,the following day's newspapers are skeptical about his claims,saying he seemed nervous and ill-at-ease during the conference.Which of the following is an accurate explanation for this?

The best approach to developing team messages is for the team to write together,as a group,as this process benefits from group participation.

Teams can increase performance levels by ________.

Two rival candidates in the race for mayor of Springton are scheduled to speak on education policies in the city,a controversial topic.Each will be promoting his plan for education.Which type of listening will help listeners decide which plan is likely to be successful?

Jim is the manager at a product development facility.His team has just been given a new assignment and he needs to hold a meeting to tell the team about it and discuss possible approaches to the assignment.To achieve this,Jim needs to hold a(n)________ .

Orion Ltd.is a toy company headquartered in El Paso,Texas,with distributors throughout the United States.At present,the company keeps in contact with its distributors through telephone and email,communicating confidential information about new products and prices.Distributors contact Orion's headquarters to communicate their queries or requirements,but responding to these questions is a time-consuming process.Orion wants to upgrade to a secure online system through which distributors can access information from the company and communicate their queries or complaints.Which of the following methods is most suited for this purpose?

In decision-making meetings,participants persuade,analyze,and solve problems.

Derek coordinates the sales staff for a pharmaceutical company.As the salespersons frequently travel across the country,arranging meetings with everyone at the same time is difficult.Most of the salespeople do not have laptops,but rely on their smartphones for communication.Which of the following is the easiest way for Derek to arrange a meeting with all the salespeople?

Which of the following statements about touch as a means of nonverbal communication is true?

________ leads listeners to filter incoming messages to fit what they already believe about a given subject.

D&B Solutions currently uses teleconferencing and telepresence technologies to hold meetings with executives in different locations,but is now considering switching over to virtual meetings in virtual worlds such as Second Life.Which of the following,if true,would weaken D&B's decision to opt for virtual meetings?

Which of the following is an example of a decision-making meeting?

________ can convey nonverbal subtleties such as facial expressions and hand gestures and enable realistic conferences in which participants thousands of miles apart almost seem to be in the same room.

Groupthink occurs when team members participate and bring a variety of perspectives to improve decision making.

Which of the following is a barrier to effective listening?

Productivity and quality of collaborative efforts depend heavily on communication skills.

An agenda is beneficial to all meetings.

Which of the following statements is an example of constructive criticism?

________ listening aims to understand the speaker's feelings,needs,and wants so that the listener can appreciate his or her point of view,regardless of whether the listener shares that perspective.