Question 1

Nonverbal expressions such as facial signals are universal-it remains consistent from culture to culture.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is good etiquette for online business communications?

Accepted Answer

A) using informal and nonstandard spelling, grammar, and punctuation 
B) multitasking while using IM or other tools 
C) always using the "reply all" function to reply to emails 
D) using colleagues' personal pages to send business messages 
E) assuming that what you type will be read by your boss or the security staff 
A) using informal and nonstandard spelling, grammar, and punctuation 
B) multitasking while using IM or other tools 
C) always using the "reply all" function to reply to emails 
D) using colleagues' personal pages to send business messages 
E) assuming that what you type will be read by your boss or the security staff

Question 3

Conflict is constructive if it forces important issues into the open,increases the involvement of team members,and generates creative ideas for solving a problem.

Accepted Answer

A) True 
 B)False

Question 4

In critical listening,listeners ________.

Accepted Answer

A) evaluate the speaker's presentation style 
B) interpret the message using prejudgment 
C) criticize the speaker's argument 
D) interrupt the speaker to point out flaws in the speech 
E) evaluate the validity of the speaker's conclusion 
A) evaluate the speaker's presentation style 
B) interpret the message using prejudgment 
C) criticize the speaker's argument 
D) interrupt the speaker to point out flaws in the speech 
E) evaluate the validity of the speaker's conclusion

Question 5

Which of the following is true in the case of business meetings?

Accepted Answer

A) The more participants there are, the more likely it is that a meeting will see effective results. 
B) Decision-making meetings should include only those people likely to help the meeting reach its objective. 
C) Informational meetings involve analysis, problem solving, and in many cases, persuasive communication. 
D) Decision-making meetings should include all the people likely to be affected by the decisions. 
E) The purpose of the agenda is to help the leader guide the progress of the meeting; participants need not know the agenda. 
A) The more participants there are, the more likely it is that a meeting will see effective results. 
B) Decision-making meetings should include only those people likely to help the meeting reach its objective. 
C) Informational meetings involve analysis, problem solving, and in many cases, persuasive communication. 
D) Decision-making meetings should include all the people likely to be affected by the decisions. 
E) The purpose of the agenda is to help the leader guide the progress of the meeting; participants need not know the agenda.

Question 6

Jean's eight-member team met to discuss their strategy for completing a project.Though Jean and her colleague Jenna didn't agree with the proposed plan,they didn't voice their disapproval when the plan was put to vote,because the rest of the team agreed with it.Jean and Jenna's behavior in this situation can be explained by the phenomenon of ________.

Accepted Answer

A) brainwashing 
B) social loafing 
C) groupthink 
D) hidden agendas 
E) mob mentality 
A) brainwashing 
B) social loafing 
C) groupthink 
D) hidden agendas 
E) mob mentality

Question 7

Sensient Solutions picked out a team from its employees to research and develop a new software product.The team outlined the requirements for the product and set a deadline for the research process,leaving individual developers free to explore and research their own ideas.When the team finally began to evaluate the results of the research,it was found that a lot of the effort had been duplicated,resulting in a waste of time and resources.Which of the following guidelines for collaborative work did the team ignore?

Accepted Answer

A) Agree on project goals before the start of the project. 
B) Clarify individual responsibilities. 
C) Select collaborators carefully. 
D) Make sure tools are compatible across the team. 
E) Give the team time to bond before beginning. 
A) Agree on project goals before the start of the project. 
B) Clarify individual responsibilities. 
C) Select collaborators carefully. 
D) Make sure tools are compatible across the team. 
E) Give the team time to bond before beginning.

Question 8

________ organize and control website content and can include features that help team members work together on webpages and other documents.

Accepted Answer

A) Content management systems 
B) Telepresence systems 
C) Virtual whiteboards 
D) Instant messaging systems 
E) Assistive technologies 
A) Content management systems 
B) Telepresence systems 
C) Virtual whiteboards 
D) Instant messaging systems 
E) Assistive technologies

Question 9

Which of the following is NOT a part of effective listening?

Accepted Answer

A) content listening 
B) critical listening 
C) summarizing 
D) questioning 
E) selective listening 
A) content listening 
B) critical listening 
C) summarizing 
D) questioning 
E) selective listening

Question 10

Abby is at a technical seminar on biotechnology.Though she is supposed to be taking notes,her mind begins to wander.She only begins to pay attention again when the speaker turns the discussion to cloning,because she has an interest in the subject.Which of the following describes Abby's type of listening?

Accepted Answer

A) selective listening 
B) content listening 
C) empathic listening 
D) active listening 
E) critical listening 
A) selective listening 
B) content listening 
C) empathic listening 
D) active listening 
E) critical listening

Question 11

The best-known guide to parliamentary procedure is ________.

Accepted Answer

A) the SEC Standards of Ethics 
B) Robert's Rules of Order 
C) Business Communication 2.0 
D) the basic communication model 
E) the Code of Professional Conduct 
A) the SEC Standards of Ethics 
B) Robert's Rules of Order 
C) Business Communication 2.0 
D) the basic communication model 
E) the Code of Professional Conduct

Question 12

In a business environment,expectations regarding time and space vary from culture to culture.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true for the use of mobile phones in the workplace?

Accepted Answer

A) Mobile phones have the potential to boost productivity if used mindfully. 
B) Texting during meetings is now an accepted practice in offices. 
C) Mobile phone etiquette demands that all incoming calls are answered immediately. 
D) Restrictions on mobile phone use during meetings drains productivity. 
E) It is permissible to make unlimited personal calls during work hours if you use a mobile phone. 
A) Mobile phones have the potential to boost productivity if used mindfully. 
B) Texting during meetings is now an accepted practice in offices. 
C) Mobile phone etiquette demands that all incoming calls are answered immediately. 
D) Restrictions on mobile phone use during meetings drains productivity. 
E) It is permissible to make unlimited personal calls during work hours if you use a mobile phone.

Question 14

One of the barriers to effective listening is prejudgment.This refers to ________.

Accepted Answer

A) staying tuned out until you hear a word or phrase that gets your attention 
B) filtering incoming messages to fit what you already believe about a given subject 
C) making up your mind before truly hearing what the speaker has to say 
D) evaluating the meaning of the speaker's message, the speaker's intentions and motives 
E) making a conscious effort to turn off your personal filters and biases 
A) staying tuned out until you hear a word or phrase that gets your attention 
B) filtering incoming messages to fit what you already believe about a given subject 
C) making up your mind before truly hearing what the speaker has to say 
D) evaluating the meaning of the speaker's message, the speaker's intentions and motives 
E) making a conscious effort to turn off your personal filters and biases

Question 15

Which of the following is true for teamwork?

Accepted Answer

A) It entails higher costs for a company, in terms of time as well as money. 
B) The diversity of perspectives offered by a team improves decisions. 
C) Those who participate in team decision-making often become jaded and discourage others from supporting it. 
D) Groupthink is an advantage of teamwork as it encourages rapid consensus. 
E) Conflict is a sign of ineffective teamwork and should be discouraged. 
A) It entails higher costs for a company, in terms of time as well as money. 
B) The diversity of perspectives offered by a team improves decisions. 
C) Those who participate in team decision-making often become jaded and discourage others from supporting it. 
D) Groupthink is an advantage of teamwork as it encourages rapid consensus. 
E) Conflict is a sign of ineffective teamwork and should be discouraged.

Question 16

Which of the following is true of parliamentary procedure?

Accepted Answer

A) Parliamentary procedure is important to plan and run effective meetings. 
B) Parliamentary procedure is ineffective during virtual meetings and videoconferences. 
C) Using parliamentary procedure during a meeting makes the presence of a leader unnecessary. 
D) All meetings will be ineffective unless parliamentary procedure is used. 
E) Parliamentary procedure is used only for informational meetings, which require no participation. 
A) Parliamentary procedure is important to plan and run effective meetings. 
B) Parliamentary procedure is ineffective during virtual meetings and videoconferences. 
C) Using parliamentary procedure during a meeting makes the presence of a leader unnecessary. 
D) All meetings will be ineffective unless parliamentary procedure is used. 
E) Parliamentary procedure is used only for informational meetings, which require no participation.

Question 17

Which of the following statements about workplace etiquette is true?

Accepted Answer

A) Dress codes in the workplace only matter if you interact with clients daily. 
B) Using strong perfumes, shampoos or after-shaves is acceptable as long as no one is allergic to them. 
C) Mobile ringtones should reflect personality and therefore be very audible at all times. 
D) Personal appearance in the workplace sends a strong signal to colleagues and customers, therefore you should dress as differently from other people as possible. 
E) Dressing modestly and simply is always recommended, whatever the company dress code. 
A) Dress codes in the workplace only matter if you interact with clients daily. 
B) Using strong perfumes, shampoos or after-shaves is acceptable as long as no one is allergic to them. 
C) Mobile ringtones should reflect personality and therefore be very audible at all times. 
D) Personal appearance in the workplace sends a strong signal to colleagues and customers, therefore you should dress as differently from other people as possible. 
E) Dressing modestly and simply is always recommended, whatever the company dress code.

Question 18

Emma wants to set up a wedding planner website for weddings in her city.She needs a site where caterers,florists,and designers from the city can post their offerings and prices for a fee.As the products and rates will change with the seasons,the site will have to be updated often by the sellers themselves.Prospective customers should be able to register on the site to read the information,but should not be able to make any changes to the site.Which of the following is the best option for Emma?

Accepted Answer

A) media curation 
B) cloud computing 
C) a public wiki 
D) a private wiki 
E) a virtual whiteboard 
A) media curation 
B) cloud computing 
C) a public wiki 
D) a private wiki 
E) a virtual whiteboard

Question 19

Nonverbal messages ________.

Accepted Answer

A) are always intentional 
B) have no effect on verbal communication 
C) are universal across cultures 
D) are rarely misinterpreted 
E) are either intentional or unintentional 
A) are always intentional 
B) have no effect on verbal communication 
C) are universal across cultures 
D) are rarely misinterpreted 
E) are either intentional or unintentional

Question 20

In the listening process,the step that involves storing the received information for future processing is ________.

Accepted Answer

A) encoding 
B) remembering 
C) stocking 
D) decoding 
E) computing 
A) encoding 
B) remembering 
C) stocking 
D) decoding 
E) computing

Nonverbal expressions such as facial signals are universal-it remains consistent from culture to culture.

Which of the following is good etiquette for online business communications?

Conflict is constructive if it forces important issues into the open,increases the involvement of team members,and generates creative ideas for solving a problem.

In critical listening,listeners ________.

Which of the following is true in the case of business meetings?

________ organize and control website content and can include features that help team members work together on webpages and other documents.

Which of the following is NOT a part of effective listening?

The best-known guide to parliamentary procedure is ________.

In a business environment,expectations regarding time and space vary from culture to culture.

Which of the following is true for the use of mobile phones in the workplace?

One of the barriers to effective listening is prejudgment.This refers to ________.

Which of the following is true for teamwork?

Which of the following is true of parliamentary procedure?

Which of the following statements about workplace etiquette is true?

Nonverbal messages ________.

In the listening process,the step that involves storing the received information for future processing is ________.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Nonverbal expressions such as facial signals are universal-it remains consistent from culture to culture.

Which of the following is good etiquette for online business communications?

Conflict is constructive if it forces important issues into the open,increases the involvement of team members,and generates creative ideas for solving a problem.

In critical listening,listeners ________.

Which of the following is true in the case of business meetings?

________ organize and control website content and can include features that help team members work together on webpages and other documents.

Which of the following is NOT a part of effective listening?

The best-known guide to parliamentary procedure is ________.

In a business environment,expectations regarding time and space vary from culture to culture.

Which of the following is true for the use of mobile phones in the workplace?

One of the barriers to effective listening is prejudgment.This refers to ________.

Which of the following is true for teamwork?

Which of the following is true of parliamentary procedure?

Which of the following statements about workplace etiquette is true?

Nonverbal messages ________.

In the listening process,the step that involves storing the received information for future processing is ________.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters