Question 1

Which of the following companies use a mass customization approach?

Accepted Answer

A)  Dell 
B)  Align Technology 
C)  Frito-Lay 
D)  Arnold Palmer hospital 
E)  A and B 
A)  Dell 
B)  Align Technology 
C)  Frito-Lay 
D)  Arnold Palmer hospital 
E)  A and B

Question 2

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is true?

Accepted Answer

A)  The crossover point is approximately 6667 units. 
B)  It is impossible for one process to have both of its costs lower than those of another process. 
C)  Process Y is cheaper than process X at all volumes; there is no crossover point. 
D)  Process X should be selected for very large production volumes. 
E)  Process X is more profitable than process Y and should be selected. 
A)  The crossover point is approximately 6667 units. 
B)  It is impossible for one process to have both of its costs lower than those of another process. 
C)  Process Y is cheaper than process X at all volumes; there is no crossover point. 
D)  Process X should be selected for very large production volumes. 
E)  Process X is more profitable than process Y and should be selected.

Question 3

High fixed costs and low variable costs are typical of which approach?

Accepted Answer

A)  product 
B)  process 
C)  mass customization 
D)  repetitive 
E)  A and C 
A)  product 
B)  process 
C)  mass customization 
D)  repetitive 
E)  A and C

Question 4

A drawing of the movement of material, product, or people is a

Accepted Answer

A)  flowchart 
B)  process chart 
C)  service blueprint 
D)  process map 
E)  none of the above 
A)  flowchart 
B)  process chart 
C)  service blueprint 
D)  process map 
E)  none of the above

Question 5

A firm's process strategy is its approach to transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 6

Mary is considering purchasing a machine from two suppliers. Supplier A's machine has an annual fixed cost of $10,000 and a unit variable cost of $2.10. Supplier B's machine has an annual fixed cost of $16,000 and a unit variable cost of $3.00. How large should Mary's annual demand be in order to make Supplier B's machine the better choice?

Accepted Answer

The answer is that there is no

Question 7

Time-function mapping is a flowchart with time added to the horizontal axis.

Accepted Answer

A) True 
 B)False

Question 8

An organization's process strategy

Accepted Answer

A)  will have long-run impact on efficiency and flexibility of production 
B)  is the same as its transformation strategy 
C)  must meet various constraints, including cost 
D)  is concerned with how resources are transformed into goods and services 
E)  All of the above are true. 
A)  will have long-run impact on efficiency and flexibility of production 
B)  is the same as its transformation strategy 
C)  must meet various constraints, including cost 
D)  is concerned with how resources are transformed into goods and services 
E)  All of the above are true.

Question 9

Which one of the following products is most likely made in a job shop environment?

Accepted Answer

A)  rolls of newsprint 
B)  paper forms 
C)  television sets 
D)  cigarettes 
E)  canned vegetables 
A)  rolls of newsprint 
B)  paper forms 
C)  television sets 
D)  cigarettes 
E)  canned vegetables

Question 10

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Accepted Answer

A) True 
 B)False

Question 11

__________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Accepted Answer

Service bl

Question 12

Process redesign

Accepted Answer

A)  is the fundamental rethinking of business processes 
B)  can focus on any process 
C)  tries to bring about dramatic improvements in performance 
D)  focuses on activities that cross functional lines 
E)  all of the above 
A)  is the fundamental rethinking of business processes 
B)  can focus on any process 
C)  tries to bring about dramatic improvements in performance 
D)  focuses on activities that cross functional lines 
E)  all of the above

Question 13

A quasi-custom product

Accepted Answer

A)  gets its apparent customization from the combinations available from a small number of modules 
B)  is often the output of repetitive focus facilities 
C)  is a valid description of a fast food sandwich 
D)  is only possible when the focus strategy of service productivity improvement is in use 
E)  All but D are true. 
A)  gets its apparent customization from the combinations available from a small number of modules 
B)  is often the output of repetitive focus facilities 
C)  is a valid description of a fast food sandwich 
D)  is only possible when the focus strategy of service productivity improvement is in use 
E)  All but D are true.

Question 14

Which of the following is False regarding repetitive processes?

Accepted Answer

A)  They use modules. 
B)  They allow easy switching from one product to the other. 
C)  They are the classic assembly lines. 
D)  They have more structure and less flexibility than a job shop layout. 
E)  They include the assembly of basically all automobiles. 
A)  They use modules. 
B)  They allow easy switching from one product to the other. 
C)  They are the classic assembly lines. 
D)  They have more structure and less flexibility than a job shop layout. 
E)  They include the assembly of basically all automobiles.

Question 15

When done correctly, mass customization

Accepted Answer

A)  increases pressure on supply-chain performance 
B)  helps eliminate the guesswork that comes with sales forecasting 
C)  drives down inventories 
D)  increases pressure on scheduling 
E)  all of the above 
A)  increases pressure on supply-chain performance 
B)  helps eliminate the guesswork that comes with sales forecasting 
C)  drives down inventories 
D)  increases pressure on scheduling 
E)  all of the above

Question 16

Identify the advances being made in technology to enhance production.

Accepted Answer

Technology used to enhance production in

Question 17

Which of the following transformations generally has the highest equipment utilization?

Accepted Answer

A)  process-focused process 
B)  repetitive process 
C)  product-focused process 
D)  specialized process 
E)  modular process 
A)  process-focused process 
B)  repetitive process 
C)  product-focused process 
D)  specialized process 
E)  modular process

Question 18

Three types of processes are

Accepted Answer

A)  goods, services, and hybrids 
B)  manual, automated, and service 
C)  process focus, repetitive focus, and product focus 
D)  modular, continuous, and technological 
E)  input, transformation, and output 
A)  goods, services, and hybrids 
B)  manual, automated, and service 
C)  process focus, repetitive focus, and product focus 
D)  modular, continuous, and technological 
E)  input, transformation, and output

Question 19

Name the tools of process analysis and design. Describe them in a sentence or two each.

Accepted Answer

Five tools of process analysis and desig

Question 20

__________ is the fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance.

Accepted Answer

Process re

Exam 8: Process Strategy

Which of the following companies use a mass customization approach?

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is true?

High fixed costs and low variable costs are typical of which approach?

A drawing of the movement of material, product, or people is a

A firm's process strategy is its approach to transforming resources into goods and services.

Time-function mapping is a flowchart with time added to the horizontal axis.

An organization's process strategy

Which one of the following products is most likely made in a job shop environment?

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

__________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Process redesign

A quasi-custom product

Which of the following is False regarding repetitive processes?

When done correctly, mass customization

Identify the advances being made in technology to enhance production.

Which of the following transformations generally has the highest equipment utilization?

Three types of processes are

Name the tools of process analysis and design. Describe them in a sentence or two each.

__________ is the fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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