Question 1

Frito-Lay is to __________ focus as Harley Davidson is to __________ focus.

Accepted Answer

A)  pocess, repetitive 
B)  product, repetitive 
C)  repetitive, product 
D)  process, product 
E)  product, mass customization 
A)  pocess, repetitive 
B)  product, repetitive 
C)  repetitive, product 
D)  process, product 
E)  product, mass customization

Question 2

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Question 3

Compare an intermittent process to a continuous process on the basis of variety, volume, equipment utilization, and inventory.

Accepted Answer

Intermittent has high variety, low volum

Question 4

One fundamental difference between a process chart and a process map is that

Accepted Answer

A)  the process chart uses a time dimension, while a process map is not time-oriented 
B)  the process chart includes the supply chain, while the process map stays within an organization 
C)  the process chart is more like a table, while the process map is more like a schematic diagram 
D)  the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer 
E)  None of these is true, because a process chart and a process map are the same thing. 
A)  the process chart uses a time dimension, while a process map is not time-oriented 
B)  the process chart includes the supply chain, while the process map stays within an organization 
C)  the process chart is more like a table, while the process map is more like a schematic diagram 
D)  the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer 
E)  None of these is true, because a process chart and a process map are the same thing.

Question 5

Which one of the following technologies is used only for material handling, not actual production or assembly?

Accepted Answer

A)  robots 
B)  CNC 
C)  CAD 
D)  AGVs 
E)  FMS 
A)  robots 
B)  CNC 
C)  CAD 
D)  AGVs 
E)  FMS

Question 6

Which of the following characteristics best describes repetitive focus?

Accepted Answer

A)  It uses sophisticated scheduling to accommodate custom orders. 
B)  Its output is a standardized product produced from modules. 
C)  Operators are broadly skilled. 
D)  It is widely used for the manufacture of steel. 
E)  Its costs are often known only after a job is done. 
A)  It uses sophisticated scheduling to accommodate custom orders. 
B)  Its output is a standardized product produced from modules. 
C)  Operators are broadly skilled. 
D)  It is widely used for the manufacture of steel. 
E)  Its costs are often known only after a job is done.

Question 7

Strategies for improving productivity in services are

Accepted Answer

A)  separation, self-service, automation, and scheduling 
B)  lean production, strategy-driven investments, automation, and process focus 
C)  reduce inventory, reduce waste, reduce inspection, and reduce rework 
D)  high interaction, mass customization, service factory, and just-in-time 
E)  none of the above 
A)  separation, self-service, automation, and scheduling 
B)  lean production, strategy-driven investments, automation, and process focus 
C)  reduce inventory, reduce waste, reduce inspection, and reduce rework 
D)  high interaction, mass customization, service factory, and just-in-time 
E)  none of the above

Question 8

One of the similarities between process focus and mass-customization is

Accepted Answer

A)  the volume of outputs 
B)  the process layout 
C)  the standard cost 
D)  the variety of outputs 
E)  All of the above are similarities 
A)  the volume of outputs 
B)  the process layout 
C)  the standard cost 
D)  the variety of outputs 
E)  All of the above are similarities

Question 9

Which of the following industries is most likely to have low equipment utilization?

Accepted Answer

A)  auto manufacturing 
B)  commercial baking 
C)  television manufacturing 
D)  chemical processing 
E)  restaurants 
A)  auto manufacturing 
B)  commercial baking 
C)  television manufacturing 
D)  chemical processing 
E)  restaurants

Question 10

Intermittent processes are organized around processes.

Accepted Answer

A) True 
 B)False

Question 11

__________ is a process strategy that uses a product-oriented production process that uses modules.

Accepted Answer

The answer of __________ is a process strategy that uses...

Question 12

Which of the following is typical of process control systems?

Accepted Answer

A)  The output may take numerous forms including warning lights or statistical process control charts. 
B)  The data are analyzed by computer, which generates feedback. 
C)  Their sensors take measurements on a periodic basis. 
D)  The sensors' measurements are digitized. 
E)  all of the above 
A)  The output may take numerous forms including warning lights or statistical process control charts. 
B)  The data are analyzed by computer, which generates feedback. 
C)  Their sensors take measurements on a periodic basis. 
D)  The sensors' measurements are digitized. 
E)  all of the above

Question 13

A special form of time-function mapping, which goes beyond the organization into its supply chain, is __________.

Accepted Answer

value-stre

Question 14

The use of information technology to monitor and control a physical process is known as

Accepted Answer

A)  process control 
B)  computer-aided design 
C)  information numeric control 
D)  numeric control 
E)  none of the above 
A)  process control 
B)  computer-aided design 
C)  information numeric control 
D)  numeric control 
E)  none of the above

Question 15

Harley Davidson

Accepted Answer

A)  utilizes job shops to make each of its modules 
B)  uses product focused manufacturing 
C)  uses a large number of modules to build a small number of different bikes 
D)  uses work cells to feed its assembly line 
E)  All of the above are true. 
A)  utilizes job shops to make each of its modules 
B)  uses product focused manufacturing 
C)  uses a large number of modules to build a small number of different bikes 
D)  uses work cells to feed its assembly line 
E)  All of the above are true.

Question 16

Process control is the use of information technology to monitor and control a physical process.

Accepted Answer

A) True 
 B)False

Question 17

__________ involves the ability to respond with little penalty in time, cost, or customer value.

Accepted Answer

The answer of __________ involves the ability to respond with...

Question 18

__________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Accepted Answer

Automated

Question 19

Which of the following is true regarding vision systems?

Accepted Answer

A)  They are consistently accurate. 
B)  They are modest in cost. 
C)  They do not become bored. 
D)  All of the above are true. 
E)  None of the above is true. 
A)  They are consistently accurate. 
B)  They are modest in cost. 
C)  They do not become bored. 
D)  All of the above are true. 
E)  None of the above is true.

Question 20

The assembly line is a classic example of a repetitive process.

Accepted Answer

A) True 
 B)False

Exam 8: Process Strategy

Frito-Lay is to __________ focus as Harley Davidson is to __________ focus.

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Compare an intermittent process to a continuous process on the basis of variety, volume, equipment utilization, and inventory.

One fundamental difference between a process chart and a process map is that

Which one of the following technologies is used only for material handling, not actual production or assembly?

Which of the following characteristics best describes repetitive focus?

Strategies for improving productivity in services are

One of the similarities between process focus and mass-customization is

Which of the following industries is most likely to have low equipment utilization?

Intermittent processes are organized around processes.

__________ is a process strategy that uses a product-oriented production process that uses modules.

Which of the following is typical of process control systems?

A special form of time-function mapping, which goes beyond the organization into its supply chain, is __________.

The use of information technology to monitor and control a physical process is known as

Harley Davidson

Process control is the use of information technology to monitor and control a physical process.

__________ involves the ability to respond with little penalty in time, cost, or customer value.

__________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Which of the following is true regarding vision systems?

The assembly line is a classic example of a repetitive process.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Frito-Lay is to focus as Harley Davidson is to focus.