Exam 8: Process Strategy

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Ethical and environmentally friendly processes include which of the following?

One essential ingredient of mass customization is modular design.

Utilization in process-oriented facilities is frequently low because

Which of the following products is likely to be assembled on a repetitive process line?

One of the similarities between repetitive focus and mass customization is

Why is equipment utilization in process-focused service industries often low?

In an affluent society, how do we produce a wide number of options for products at low cost?

Identify five examples of technology's impact on services. Specifically, identify one of these that has led to labor cost reductions. Discuss briefly. Can you add an item, not identified in the textbook, to this list?

Why do modern operations managers look for flexibility in their equipment?

Flexible manufacturing systems, because of easily changed control programs, are able to perform such tasks as manufacturing one-of-a-kind parts economically.

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except

How are environmental issues linked to the process choice? Won't being an environmentally conscious firm drive up costs and take away any competitive advantage? Discuss, with examples to support your position.

A product is currently made in a process-focused shop, where fixed costs are $9,000 per year and variable cost is $50 per unit. The firm is considering a fundamental shift in process, to repetitive manufacture. The new process would have fixed costs of $90,000, and variable costs of $5. What is the crossover point for these processes? For what range of outputs is each process appropriate?

The typical full-service restaurant uses a product-focused process.

Optical checkout scanners and ATMs are examples of technology's impact on services.

Identify the typical elements in a process control system.

The four R's of sustainability do not include

A(n) __________ uses symbols to analyze the movement of people or material.

In selecting new equipment and technology, decision-makers look for flexibility-the ability to respond with little penalty in time, cost, or customer value.