Question 1

The influence that models have on an individual is partially determined by attentional processes.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true for organizational citizenship behavior (OCB)?

Accepted Answer

A)  OCB is a performance measure of efficiency. 
B)  The requirements of OCB are spelt out in employee job profiles. 
C)  OCB studies the behavior leading to permanent withdrawal from an organization. 
D)  OCB is discretionary behavior which promotes the effective functioning of the organization. 
A)  OCB is a performance measure of efficiency. 
B)  The requirements of OCB are spelt out in employee job profiles. 
C)  OCB studies the behavior leading to permanent withdrawal from an organization. 
D)  OCB is discretionary behavior which promotes the effective functioning of the organization.

Question 3

The ________ component of attitude is based on emotions.

Accepted Answer

A)  cognitive 
B)  behavioral 
C)  affective 
D)  practical 
A)  cognitive 
B)  behavioral 
C)  affective 
D)  practical

Question 4

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

Accepted Answer

A) True 
 B)False

Question 5

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals.

Accepted Answer

A) True 
 B)False

Question 6

Anna has recently been promoted to the managerial ranks which has increased her interaction with the senior managers at her company.She realizes that Peter, her assistant manager, exhibits a distinct lack of emotional involvement with his colleagues and subordinates.His entire focus is on achieving the goals he sets, no matter what the course he has to take to get there.These traits lead Anna to conclude that Peter ________.

Accepted Answer

A)  is high on Machiavellianism 
B)  has low self-esteem 
C)  is high on self-monitoring 
D)  has high cognitive dissonance 
A)  is high on Machiavellianism 
B)  has low self-esteem 
C)  is high on self-monitoring 
D)  has high cognitive dissonance

Question 7

The Big Five Model of personality includes ________.

Accepted Answer

A)  intuition 
B)  judgement 
C)  perception 
D)  extraversion 
A)  intuition 
B)  judgement 
C)  perception 
D)  extraversion

Question 8

When Darrin went to a career counselor, Joanna, he took a test that would allow the counselor to gain an insight into his personality.After speaking to Darrin and analyzing his answers in the test, Joanna realized that he is curious by nature.He preferred activities that involved understanding and organizing, and that he is basically analytical.Which of the following occupations is a potentially good match for him?

Accepted Answer

A)  painter 
B)  farmer 
C)  social worker 
D)  news reporter 
A)  painter 
B)  farmer 
C)  social worker 
D)  news reporter

Question 9

Richard is the manager of the Sales department in his company.He notices that several of the salespeople reporting to him are taking it easy.Their focus is to just meet the sales target and take no extra initiative to improve sales or their individual performances.As a result, the department's performance is declining.Explain how Richard can encourage his salespeople to improve their performances using the shaping techniques.

Accepted Answer

Student answers may vary.
The tendency t

Question 10

Doug realizes that Alan's temperament is not well-suited to being a researcher.He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step.As a result, he often jumps to conclusions.Alan is most likely a(n) ________ type of personality.

Accepted Answer

A)  sensing 
B)  feeling 
C)  introversion 
D)  intuition 
A)  sensing 
B)  feeling 
C)  introversion 
D)  intuition

Question 11

Both positive and negative reinforcement result in learning.

Accepted Answer

A) True 
 B)False

Question 12

Describe the characteristics of Gen Y employees.What challenges do managers face in dealing with Gen Y employees and how can management address these?

Accepted Answer

Most definitions include those individua

Question 13

Consensus refers to whether an individual displays different behaviors in different situations.

Accepted Answer

A) True 
 B)False

Question 14

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________.

Accepted Answer

A)  retention processes 
B)  motor reproduction processes 
C)  attentional processes 
D)  shaping processes 
A)  retention processes 
B)  motor reproduction processes 
C)  attentional processes 
D)  shaping processes

Question 15

Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

Accepted Answer

A) True 
 B)False

Question 16

The cognitive component of an attitude refers to the beliefs, opinions, knowledge, or information held by a person.

Accepted Answer

A) True 
 B)False

Question 17

Organizational behavior is concerned only with group interactions.

Accepted Answer

A) True 
 B)False

Question 18

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

Accepted Answer

A)  Attribution 
B)  Selection 
C)  Learning 
D)  Perception 
A)  Attribution 
B)  Selection 
C)  Learning 
D)  Perception

Question 19

If you are a good planner and purposeful, you would probably score high on the ________ trait of MBTI®.

Accepted Answer

A)  extraversion 
B)  perceiving 
C)  introversion 
D)  judging 
A)  extraversion 
B)  perceiving 
C)  introversion 
D)  judging

Question 20

The influence of models depends on how well an individual remembers the model's behavior.This refers to the individual's ________.

Accepted Answer

A)  retention process 
B)  motor reproduction process 
C)  attentional process 
D)  reinforcement process 
A)  retention process 
B)  motor reproduction process 
C)  attentional process 
D)  reinforcement process

The influence that models have on an individual is partially determined by attentional processes.

Which of the following is true for organizational citizenship behavior (OCB)?

The ________ component of attitude is based on emotions.

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals.

The Big Five Model of personality includes ________.

Doug realizes that Alan's temperament is not well-suited to being a researcher.He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step.As a result, he often jumps to conclusions.Alan is most likely a(n) ________ type of personality.

Both positive and negative reinforcement result in learning.

Describe the characteristics of Gen Y employees.What challenges do managers face in dealing with Gen Y employees and how can management address these?

Consensus refers to whether an individual displays different behaviors in different situations.

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________.

Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

The cognitive component of an attitude refers to the beliefs, opinions, knowledge, or information held by a person.

Organizational behavior is concerned only with group interactions.

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

If you are a good planner and purposeful, you would probably score high on the ________ trait of MBTI®.

The influence of models depends on how well an individual remembers the model's behavior.This refers to the individual's ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 15: Understanding Individual Behavior

The influence that models have on an individual is partially determined by attentional processes.

Which of the following is true for organizational citizenship behavior (OCB)?

The ________ component of attitude is based on emotions.

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals.

The Big Five Model of personality includes ________.

Doug realizes that Alan's temperament is not well-suited to being a researcher.He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step.As a result, he often jumps to conclusions.Alan is most likely a(n) ________ type of personality.

Both positive and negative reinforcement result in learning.

Describe the characteristics of Gen Y employees.What challenges do managers face in dealing with Gen Y employees and how can management address these?

Consensus refers to whether an individual displays different behaviors in different situations.

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________.

Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

The cognitive component of an attitude refers to the beliefs, opinions, knowledge, or information held by a person.

Organizational behavior is concerned only with group interactions.

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

If you are a good planner and purposeful, you would probably score high on the ________ trait of MBTI®.

The influence of models depends on how well an individual remembers the model's behavior.This refers to the individual's ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Managers and Communication

Motivating Employees

Managers As Leaders

Filters