Question 1

Internal constraints that influence managers' decisions and actions come from ________.

Accepted Answer

A)  the attitudes of customers 
B)  the culture of the organization 
C)  the prevailing political conditions 
D)  the fluctuations in the stock market 
A)  the attitudes of customers 
B)  the culture of the organization 
C)  the prevailing political conditions 
D)  the fluctuations in the stock market

Question 2

The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results.It is evident from this information that the league endorses a(n) ________ view of management.

Accepted Answer

A)  symbolic 
B)  omnipotent 
C)  laissez-faire 
D)  democratic 
A)  symbolic 
B)  omnipotent 
C)  laissez-faire 
D)  democratic

Question 3

Which of the following are the two dimensions of environmental uncertainty?

Accepted Answer

A)  degree of change and degree of complexity 
B)  degree of change and degree of volume 
C)  degree of complexity and degree of impact 
D)  degree of impact and degree of timing 
A)  degree of change and degree of complexity 
B)  degree of change and degree of volume 
C)  degree of complexity and degree of impact 
D)  degree of impact and degree of timing

Question 4

Organizations help employees adapt to the culture through socialization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following guidelines should managers follow while building a customer-responsive culture?

Accepted Answer

A)  precisely defining employees' normal job requirements and ensuring they perform those actions alone 
B)  giving service-contact employees continual training on product knowledge, listening, and other behavioral skills 
C)  designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers 
D)  preserving the discretion to make day-to-day decisions on job-related activities at the top level of management 
A)  precisely defining employees' normal job requirements and ensuring they perform those actions alone 
B)  giving service-contact employees continual training on product knowledge, listening, and other behavioral skills 
C)  designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers 
D)  preserving the discretion to make day-to-day decisions on job-related activities at the top level of management

Question 6

Which of the following most accurately reflects the symbolic view of management?

Accepted Answer

A)  Managers are directly responsible for an organization's success or failure. 
B)  Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals. 
C)  External forces are responsible for an organization's success or failure. 
D)  Employees are directly responsible for an organization's success or failure. 
A)  Managers are directly responsible for an organization's success or failure. 
B)  Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals. 
C)  External forces are responsible for an organization's success or failure. 
D)  Employees are directly responsible for an organization's success or failure.

Question 7

Mary also found out that in order to build a strong new culture, she should do all but which of the following?

Accepted Answer

A)  hire employees who fit in with the company's culture 
B)  develop socialization practices to build culture 
C)  encourage a high turnover rate among employees 
D)  have management make organizational values clear 
A)  hire employees who fit in with the company's culture 
B)  develop socialization practices to build culture 
C)  encourage a high turnover rate among employees 
D)  have management make organizational values clear

Question 8

The ________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Accepted Answer

A)  omnipotent 
B)  symbolic 
C)  democratic 
D)  laissez-faire 
A)  omnipotent 
B)  symbolic 
C)  democratic 
D)  laissez-faire

Question 9

Which of the following is a characteristic of an organization with a strong culture?

Accepted Answer

A)  management strives to delink shared values from behaviors as much as possible 
B)  culture conveys consistent messages about what is important to the organization 
C)  the core set of organizational values is zealously guarded by the management 
D)  emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes 
A)  management strives to delink shared values from behaviors as much as possible 
B)  culture conveys consistent messages about what is important to the organization 
C)  the core set of organizational values is zealously guarded by the management 
D)  emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes

Question 10

Which of the following factors is an economic component of an organization's external environment?

Accepted Answer

A)  family composition 
B)  education level 
C)  disposable income 
D)  geographic location 
A)  family composition 
B)  education level 
C)  disposable income 
D)  geographic location

Question 11

Conditions of economic inequality illustrate how societal attitudes can constrain managers' decisions and actions.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an example of a corporate ritual?

Accepted Answer

A)  Employees swapping stories about the company's history and past heroes who have made significant contributions to the company. 
B)  Company executives using company-specific jargon or slogans intended to inspire other employees to perform better. 
C)  Companies hosting annual parties to commemorate employee contributions and reward outstanding performance. 
D)  The assortment of material artifacts that characterize an organization, including the layout of its facilities, how its employees dress, and the types of automobiles provided to top executives. 
A)  Employees swapping stories about the company's history and past heroes who have made significant contributions to the company. 
B)  Company executives using company-specific jargon or slogans intended to inspire other employees to perform better. 
C)  Companies hosting annual parties to commemorate employee contributions and reward outstanding performance. 
D)  The assortment of material artifacts that characterize an organization, including the layout of its facilities, how its employees dress, and the types of automobiles provided to top executives.

Question 13

The original source of an organization's culture usually reflects ________.

Accepted Answer

A)  the present conditions in which the organization functions 
B)  the composition of its productive workforce 
C)  the degree of success that the organization has achieved 
D)  the vision or mission of the organization's founder 
A)  the present conditions in which the organization functions 
B)  the composition of its productive workforce 
C)  the degree of success that the organization has achieved 
D)  the vision or mission of the organization's founder

Question 14

Organizational ________ typically contain narratives about significant events or people in the organization.

Accepted Answer

A)  stories 
B)  rituals 
C)  language 
D)  material artifacts 
A)  stories 
B)  rituals 
C)  language 
D)  material artifacts

Internal constraints that influence managers' decisions and actions come from ________.

Which of the following are the two dimensions of environmental uncertainty?

Organizations help employees adapt to the culture through socialization.

Which of the following guidelines should managers follow while building a customer-responsive culture?

Which of the following most accurately reflects the symbolic view of management?

Mary also found out that in order to build a strong new culture, she should do all but which of the following?

The ________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Which of the following is a characteristic of an organization with a strong culture?

Which of the following factors is an economic component of an organization's external environment?

Conditions of economic inequality illustrate how societal attitudes can constrain managers' decisions and actions.

Which of the following is an example of a corporate ritual?

The original source of an organization's culture usually reflects ________.

Organizational ________ typically contain narratives about significant events or people in the organization.

Management and Organizations

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 2: Understanding Management: Constraints and Challenges

Internal constraints that influence managers' decisions and actions come from ________.

Which of the following are the two dimensions of environmental uncertainty?

Organizations help employees adapt to the culture through socialization.

Which of the following guidelines should managers follow while building a customer-responsive culture?

Which of the following most accurately reflects the symbolic view of management?

Mary also found out that in order to build a strong new culture, she should do all but which of the following?

The ________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Which of the following is a characteristic of an organization with a strong culture?

Which of the following factors is an economic component of an organization's external environment?

Conditions of economic inequality illustrate how societal attitudes can constrain managers' decisions and actions.

Which of the following is an example of a corporate ritual?

The original source of an organization's culture usually reflects ________.

Organizational ________ typically contain narratives about significant events or people in the organization.

Management and Organizations

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters