Question 1

Which performance evaluation method requires no complex forms or extensive training to complete?

Accepted Answer

A)  written essays 
B)  critical incidents 
C)  graphic rating scales 
D)  behaviorally anchored rating scales 
E)  assessment center rating 
A)  written essays 
B)  critical incidents 
C)  graphic rating scales 
D)  behaviorally anchored rating scales 
E)  assessment center rating

Question 2

Treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace are a part of the ________ behavior that constitutes performance at work.

Accepted Answer

A)  citizenship 
B)  counterproductivity 
C)  social loafing 
D)  deviant workplace 
E)  satisficing 
A)  citizenship 
B)  counterproductivity 
C)  social loafing 
D)  deviant workplace 
E)  satisficing

Question 3

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

Accepted Answer

A)  task performance, productivity, tenure 
B)  productivity, efficiency, absenteeism 
C)  task performance, citizenship, counterproductivity 
D)  citizenship, counterproductivity, personality 
E)  leadership, knowledge, efficiency 
A)  task performance, productivity, tenure 
B)  productivity, efficiency, absenteeism 
C)  task performance, citizenship, counterproductivity 
D)  citizenship, counterproductivity, personality 
E)  leadership, knowledge, efficiency

Question 4

Describe disadvantages of the interview.

Accepted Answer

Not only is the interview widely used, i

Question 5

You are involved in training and development for your division at Dunder Mifflin Inc. You want to target some specific organizational problems through training.
-Your organization is situated in an urban area where many students do not finish high school. You will probably first have to address the skill category termed ________ skills.

Accepted Answer

A)  basic 
B)  technical 
C)  interpersonal 
D)  problem-solving 
E)  managerial 
A)  basic 
B)  technical 
C)  interpersonal 
D)  problem-solving 
E)  managerial

Question 6

Most formal training involves employees simply helping each other out.

Accepted Answer

A) True 
 B)False

Question 7

Describe and discuss the critical incidents method of performance evaluation.

Accepted Answer

Critical incidents focus the evaluator's

Question 8

Which of the following is a forced comparison method of performance evaluation?

Accepted Answer

A)  written essays 
B)  trait evaluations 
C)  group order ranking 
D)  critical incident method 
E)  graphic rating scales 
A)  written essays 
B)  trait evaluations 
C)  group order ranking 
D)  critical incident method 
E)  graphic rating scales

Question 9

Which of the following is most likely to be an initial selection device?

Accepted Answer

A)  technical interview 
B)  drug test 
C)  written test 
D)  background check 
E)  work sample test 
A)  technical interview 
B)  drug test 
C)  written test 
D)  background check 
E)  work sample test

Question 10

You are involved in training and development for your division at Dunder Mifflin Inc. You want to target some specific organizational problems through training.
-You are introducing self-managed teams and implementing quality-management programs. It would be important to conduct training in ________ skills.

Accepted Answer

A)  basic literacy 
B)  technical 
C)  interpersonal 
D)  problem-solving 
E)  interdependence 
A)  basic literacy 
B)  technical 
C)  interpersonal 
D)  problem-solving 
E)  interdependence

Question 11

Scarlett has received authorization to add an assistant manager to her department. This person will be working closely with Scarlett and must have excellent interpersonal as well as technical skills. Scarlett wants to make certain that she maximizes the chance of choosing the correct individual and is trying to decide on the most appropriate selection device.
-Which of the following is a common contingent selection method?

Accepted Answer

A)  IQ test 
B)  interview 
C)  interest inventory 
D)  drug test 
E)  work sample test 
A)  IQ test 
B)  interview 
C)  interest inventory 
D)  drug test 
E)  work sample test

Question 12

The goal of initial selection is to determine the most qualified applicants from among those who meet basic qualifications.

Accepted Answer

A) True 
 B)False

Question 13

A test that measures factors such as dependability, carefulness, responsibility, and honesty is referred to as a task variability test.

Accepted Answer

A) True 
 B)False

Question 14

Charlie Woods started working for E-Z Freeze, a major frozen food company, as a college intern. Most recently, Charlie had held the position of VP Marketing. Now however, as a result of a change in corporate leadership, Charlie finds himself unemployed for the first time in decades. Looking for a new job has been an eye-opening experience for Charlie. He has been especially frustrated with his lack of success in getting even a call back for the applications he has completed online. Which of the following best describes why Charlie may not be getting the initial feedback he thinks he should be receiving?

Accepted Answer

A)  His online applications don't have the right keywords. 
B)  His background checks have been negative. 
C)  He is unwilling to relocate. 
D)  He lacks cross-company experience. 
E)  He lacks cultural diversity. 
A)  His online applications don't have the right keywords. 
B)  His background checks have been negative. 
C)  He is unwilling to relocate. 
D)  He lacks cross-company experience. 
E)  He lacks cultural diversity.

Question 15

Written tests are used during the ________ stage of the selection process.

Accepted Answer

A)  cognitive 
B)  associative 
C)  analytic 
D)  substantive 
E)  initial 
A)  cognitive 
B)  associative 
C)  analytic 
D)  substantive 
E)  initial

Question 16

Which of the following statements regarding downsizing is true?

Accepted Answer

A)  Organizations that are able to demonstrate fairness are more likely to make the hoped-for gains from downsizing. 
B)  Employees who have been laid off almost always feel badly about their previous employer. 
C)  Employees who have been laid off are unlikely to return to the company if asked. 
D)  It is generally in the best interests of the employee to challenge the decision. 
E)  The initial screening process can be considered a failure. 
A)  Organizations that are able to demonstrate fairness are more likely to make the hoped-for gains from downsizing. 
B)  Employees who have been laid off almost always feel badly about their previous employer. 
C)  Employees who have been laid off are unlikely to return to the company if asked. 
D)  It is generally in the best interests of the employee to challenge the decision. 
E)  The initial screening process can be considered a failure.

Question 17

Which of the following is one of the techniques used by organizations to make their workplace more family-friendly?

Accepted Answer

A)  telecommuting 
B)  job enlargement 
C)  classroom training 
D)  mentoring program 
E)  job rotation 
A)  telecommuting 
B)  job enlargement 
C)  classroom training 
D)  mentoring program 
E)  job rotation

Question 18

Formal performance appraisals are used more frequently in countries that ________.

Accepted Answer

A)  value status quo and rigidity 
B)  are low in assertiveness 
C)  are low in uncertainty avoidance 
D)  are low in in-group collectivism 
E)  have long-term orientation 
A)  value status quo and rigidity 
B)  are low in assertiveness 
C)  are low in uncertainty avoidance 
D)  are low in in-group collectivism 
E)  have long-term orientation

Question 19

Which of the following tends to have a disproportionate amount of influence on employee selection decisions?

Accepted Answer

A)  interview 
B)  written test 
C)  performance-simulation test 
D)  work sampling method 
E)  personality test 
A)  interview 
B)  written test 
C)  performance-simulation test 
D)  work sampling method 
E)  personality test

Question 20

Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks?

Accepted Answer

A)  intelligence tests 
B)  integrity evaluations 
C)  work sampling 
D)  drug tests 
E)  behavioral assessment 
A)  intelligence tests 
B)  integrity evaluations 
C)  work sampling 
D)  drug tests 
E)  behavioral assessment

Which performance evaluation method requires no complex forms or extensive training to complete?

Treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace are a part of the ________ behavior that constitutes performance at work.

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

Describe disadvantages of the interview.

Most formal training involves employees simply helping each other out.

Describe and discuss the critical incidents method of performance evaluation.

Which of the following is a forced comparison method of performance evaluation?

Which of the following is most likely to be an initial selection device?

The goal of initial selection is to determine the most qualified applicants from among those who meet basic qualifications.

A test that measures factors such as dependability, carefulness, responsibility, and honesty is referred to as a task variability test.

Written tests are used during the ________ stage of the selection process.

Which of the following statements regarding downsizing is true?

Which of the following is one of the techniques used by organizations to make their workplace more family-friendly?

Formal performance appraisals are used more frequently in countries that ________.

Which of the following tends to have a disproportionate amount of influence on employee selection decisions?

Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 17: Human Resource Policies and Practices

Which performance evaluation method requires no complex forms or extensive training to complete?

Treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace are a part of the ________ behavior that constitutes performance at work.

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

Describe disadvantages of the interview.

Most formal training involves employees simply helping each other out.

Describe and discuss the critical incidents method of performance evaluation.

Which of the following is a forced comparison method of performance evaluation?

Which of the following is most likely to be an initial selection device?

The goal of initial selection is to determine the most qualified applicants from among those who meet basic qualifications.

A test that measures factors such as dependability, carefulness, responsibility, and honesty is referred to as a task variability test.

Written tests are used during the ________ stage of the selection process.

Which of the following statements regarding downsizing is true?

Which of the following is one of the techniques used by organizations to make their workplace more family-friendly?

Formal performance appraisals are used more frequently in countries that ________.

Which of the following tends to have a disproportionate amount of influence on employee selection decisions?

Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters