Question 1

Which of the following is NOT a step in the Kepner-Tregoe method of analyzing alternatives?

Accepted Answer

A) Determine the importance of a "want" on a scale of 1-10 
B) Select the alternative with the highest weighted score 
C) Consider the alternatives at hand when determining "musts" vs."wants" 
D) Assess each alternative with regard to the "must" criteria 
A) Determine the importance of a "want" on a scale of 1-10 
B) Select the alternative with the highest weighted score 
C) Consider the alternatives at hand when determining "musts" vs."wants" 
D) Assess each alternative with regard to the "must" criteria

Question 2

Which of the following is representative of reflexive decision-making?

Accepted Answer

A) The individual takes lots of time to make a decision 
B) It is possible to lose out on opportunities from procrastination 
C) There is often waste and duplication 
D) Individuals tend to follow the steps in the decision making model 
A) The individual takes lots of time to make a decision 
B) It is possible to lose out on opportunities from procrastination 
C) There is often waste and duplication 
D) Individuals tend to follow the steps in the decision making model

Question 3

When group members focus on defending a solution while others come up with reasons the solution will not work,it is called the ____________.

Accepted Answer

A) The Delphi Technique 
B) Brainstorming 
C) The Celphi Technique 
D) Devil's advocate approach 
A) The Delphi Technique 
B) Brainstorming 
C) The Celphi Technique 
D) Devil's advocate approach

Question 4

The fourth step in the decision making model is:

Accepted Answer

A) Controlling the decision 
B) Analyzing alternatives and selecting the most feasible 
C) Planning and implementing the decision 
D) Generating creative and innovative ideas 
A) Controlling the decision 
B) Analyzing alternatives and selecting the most feasible 
C) Planning and implementing the decision 
D) Generating creative and innovative ideas

Question 5

Managers need to attempt to solve all problems.

Accepted Answer

A) True 
 B)False

Question 6

Linear programming is a quantitative technique of analyzing alternatives that is used in high uncertainty/high risk situations.

Accepted Answer

A) True 
 B)False

Question 7

State the difference between an objective and a "must" and "want" criteria.

Accepted Answer

An objective is the end result you want

Question 8

How many primary types of decisions can be made using the decision making model?

Accepted Answer

A) One 
B) Two 
C) Three 
D) Four 
A) One 
B) Two 
C) Three 
D) Four

Question 9

_____________ is a type of innovation which introduces new goods or services.

Accepted Answer

A) Product innovation 
B) Process innovation 
C) Product creativity 
D) Process creativity 
A) Product innovation 
B) Process innovation 
C) Product creativity 
D) Process creativity

Question 10

Problems may be classified in terms of all the following except:

Accepted Answer

A) The decision structure involved 
B) The conditions under which the decision will be made 
C) The type of decision made using the decision making model 
D) The personality type of the decision maker 
A) The decision structure involved 
B) The conditions under which the decision will be made 
C) The type of decision made using the decision making model 
D) The personality type of the decision maker

Question 11

Current trends in management decision making include _____________.

Accepted Answer

A) Increased employee participation 
B) Consulting higher level management 
C) Making autocratic decisions 
D) Only including key people be involved 
A) Increased employee participation 
B) Consulting higher level management 
C) Making autocratic decisions 
D) Only including key people be involved

Question 12

Bryon,the Accounting Manager,has recently had to meet with his Supervisor because there have been several issues with the budget he constructed regarding duplication;this led to a lack of efficiency and extra waste.What should Bryon do at this point?

Accepted Answer

A) Continue to make decisions in the same manner 
B) Double-check the budget several times to ensure accuracy 
C) Start implementing the decision-making model when evaluating problems 
D) Request additional training 
A) Continue to make decisions in the same manner 
B) Double-check the budget several times to ensure accuracy 
C) Start implementing the decision-making model when evaluating problems 
D) Request additional training

Question 13

Explain the relationship among objectives,problem solving,and decision-making.

Accepted Answer

Objectives are initially established.Whe

Question 14

Felicia has been involved with a team that is deciding on the way to move forward with a project regarding budget allotment for her building location.They have brainstormed on different solutions,and have also met with the leadership to determine a final solution.At this point in the process they are training the department managers to comply with the new allotment procedures.At what point in the decision-making process is Felicia's team?

Accepted Answer

A) Set objectives and criteria 
B) Plan and implement decision 
C) Control the decision 
D) Defining the problem 
A) Set objectives and criteria 
B) Plan and implement decision 
C) Control the decision 
D) Defining the problem

Question 15

_____________ is a type of innovation which introduces a new way of doing things.

Accepted Answer

A) Product innovation 
B) Process innovation 
C) Product creativity 
D) Process creativity 
A) Product innovation 
B) Process innovation 
C) Product creativity 
D) Process creativity

Question 16

Which of the following tend to make more uncertain decisions?

Accepted Answer

A) Accounting Supervisors 
B) Finance Supervisors 
C) Marketing Mangers 
D) Sales Supervisors 
A) Accounting Supervisors 
B) Finance Supervisors 
C) Marketing Mangers 
D) Sales Supervisors

Question 17

Which is the correct decision-making model?

Accepted Answer

A) Reflective 
B) Reflexive 
C) Consistent 
D) There is no one correct decision making model 
A) Reflective 
B) Reflexive 
C) Consistent 
D) There is no one correct decision making model

Question 18

The difference between objectives and criteria is that

Accepted Answer

A) Objectives state what the decision should accomplish,criteria are the standards that alternatives should meet 
B) Objectives state what the decision should accomplish,criteria help decide what the objective is 
C) There is only one objective,but can be multiple criteria 
D) Criteria determine the objectives 
A) Objectives state what the decision should accomplish,criteria are the standards that alternatives should meet 
B) Objectives state what the decision should accomplish,criteria help decide what the objective is 
C) There is only one objective,but can be multiple criteria 
D) Criteria determine the objectives

Question 19

Andrew is trying to decide which job offer he wants to accept.He is currently trying to decide between two offers.Macy's is willing to offer him the higher salary that he has been wanting,but he noticed that the management does not seem to stick around for very long in these positions.His other offer from Quinn's has a salary lower than what he was wanting,but he has heard that all the employees love working there and stay there for years at a time.If Andrew were to make this decision with taking high risk,what would be his most likely course of action?

Accepted Answer

A) Take the Macy's job 
B) Take the Quinn's job 
C) Keep looking for a job 
D) Stand in the unemployment line 
A) Take the Macy's job 
B) Take the Quinn's job 
C) Keep looking for a job 
D) Stand in the unemployment line

Question 20

A company's manufacturing department is tasked with creating 1800 pairs of shoes a day;however,the department has only been producing 1700 pairs of shoes a day.Which of the following exists?

Accepted Answer

A) Problem 
B) Solution 
C) Corrective action 
D) Surplus 
A) Problem 
B) Solution 
C) Corrective action 
D) Surplus

Which of the following is NOT a step in the Kepner-Tregoe method of analyzing alternatives?

Which of the following is representative of reflexive decision-making?

When group members focus on defending a solution while others come up with reasons the solution will not work,it is called the ____________.

The fourth step in the decision making model is:

Managers need to attempt to solve all problems.

Linear programming is a quantitative technique of analyzing alternatives that is used in high uncertainty/high risk situations.

State the difference between an objective and a "must" and "want" criteria.

How many primary types of decisions can be made using the decision making model?

_____________ is a type of innovation which introduces new goods or services.

Problems may be classified in terms of all the following except:

Current trends in management decision making include _____________.

Bryon,the Accounting Manager,has recently had to meet with his Supervisor because there have been several issues with the budget he constructed regarding duplication;this led to a lack of efficiency and extra waste.What should Bryon do at this point?

Explain the relationship among objectives,problem solving,and decision-making.

_____________ is a type of innovation which introduces a new way of doing things.

Which of the following tend to make more uncertain decisions?

Which is the correct decision-making model?

The difference between objectives and criteria is that

A company's manufacturing department is tasked with creating 1800 pairs of shoes a day;however,the department has only been producing 1700 pairs of shoes a day.Which of the following exists?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

Which of the following is NOT a step in the Kepner-Tregoe method of analyzing alternatives?

Which of the following is representative of reflexive decision-making?

When group members focus on defending a solution while others come up with reasons the solution will not work,it is called the ____________.

The fourth step in the decision making model is:

Managers need to attempt to solve all problems.

Linear programming is a quantitative technique of analyzing alternatives that is used in high uncertainty/high risk situations.

State the difference between an objective and a "must" and "want" criteria.

How many primary types of decisions can be made using the decision making model?

_____________ is a type of innovation which introduces new goods or services.

Problems may be classified in terms of all the following except:

Current trends in management decision making include _____________.

Bryon,the Accounting Manager,has recently had to meet with his Supervisor because there have been several issues with the budget he constructed regarding duplication;this led to a lack of efficiency and extra waste.What should Bryon do at this point?

Explain the relationship among objectives,problem solving,and decision-making.

_____________ is a type of innovation which introduces a new way of doing things.

Which of the following tend to make more uncertain decisions?

Which is the correct decision-making model?

The difference between objectives and criteria is that

A company's manufacturing department is tasked with creating 1800 pairs of shoes a day;however,the department has only been producing 1700 pairs of shoes a day.Which of the following exists?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters