Question 1

In order to succeed in business,you need to do what?

Accepted Answer

A) Participate in insider training 
B) Accept bribes 
C) Be unethical 
D) Take risks 
A) Participate in insider training 
B) Accept bribes 
C) Be unethical 
D) Take risks

Question 2

Problem solving and decision-making are interrelated with each other.

Accepted Answer

A) True 
 B)False

Question 3

Problem solving is:

Accepted Answer

A) Taking corrective action to meet objectives 
B) The process of selecting a course of action that will solve a problem 
C) Only evaluating the certainty,risk,and uncertainty of a situation 
D) The situation that exists whenever objectives are not being met 
A) Taking corrective action to meet objectives 
B) The process of selecting a course of action that will solve a problem 
C) Only evaluating the certainty,risk,and uncertainty of a situation 
D) The situation that exists whenever objectives are not being met

Question 4

Incubation is not one of the three stages in the creative process.

Accepted Answer

A) True 
 B)False

Question 5

The Delphi Technique involves using a series of confidential questionnaires to refine a solution.

Accepted Answer

A) True 
 B)False

Question 6

Consistent decision makers will often either rush or take too much time.

Accepted Answer

A) True 
 B)False

Question 7

_____________ is unconscious reasoning that complements other techniques.

Accepted Answer

A) Cost-benefit analysis 
B) Pros and cons 
C) Queuing theory 
D) Intuition 
A) Cost-benefit analysis 
B) Pros and cons 
C) Queuing theory 
D) Intuition

Question 8

Mary,the Director of Human Resources,frequently receives emails from colleagues seeking advice about problems they are facing.Because Mary receives so many of these emails,in order to save time,she typically responds with the first solution that comes to mind.Mary is most likely a ________ decision-maker.

Accepted Answer

A) Reflexive 
B) Reflective 
C) Consistent 
D) Collective 
A) Reflexive 
B) Reflective 
C) Consistent 
D) Collective

Question 9

According to the decision-making model,what happens after planning and implementing the decision?

Accepted Answer

A) Classify and define the problem or opportunity 
B) Analyze alternatives and select the most feasible 
C) Set objectives 
D) Control the decision 
A) Classify and define the problem or opportunity 
B) Analyze alternatives and select the most feasible 
C) Set objectives 
D) Control the decision

Question 10

Under conditions of _________,lack of information or knowledge makes the outcome of each alternative unpredictable.

Accepted Answer

A) Risk 
B) Uncertainty 
C) Predictability 
D) Certainty 
A) Risk 
B) Uncertainty 
C) Predictability 
D) Certainty

Question 11

A problem is:

Accepted Answer

A) Taking corrective action to meet objectives 
B) The process of selecting a course of action that will solve a problem 
C) Only evaluating the certainty,risk,and uncertainty of a situation 
D) The situation that exists whenever objectives are not being met 
A) Taking corrective action to meet objectives 
B) The process of selecting a course of action that will solve a problem 
C) Only evaluating the certainty,risk,and uncertainty of a situation 
D) The situation that exists whenever objectives are not being met

Question 12

________ is the second step in the decision making model.

Accepted Answer

A) Set objectives and criteria 
B) Classify and define the problem or opportunity 
C) Plan and implement the decision 
D) Generate creative and innovative alternatives 
A) Set objectives and criteria 
B) Classify and define the problem or opportunity 
C) Plan and implement the decision 
D) Generate creative and innovative alternatives

Question 13

What are the two types of criteria you can establish?

Accepted Answer

A) Want and need 
B) Want and must 
C)  Beneficial and critical 
D) Beneficial and vital 
A) Want and need 
B) Want and must 
C)  Beneficial and critical 
D) Beneficial and vital

Question 14

The decision-making model includes all the following steps except?

Accepted Answer

A) Classifying and defining the problem 
B) Controlling the decision 
C) Generating uncreative and innovative alternatives 
D) Planning and implementing the decision 
A) Classifying and defining the problem 
B) Controlling the decision 
C) Generating uncreative and innovative alternatives 
D) Planning and implementing the decision

Question 15

What is the most effective way to prevent future problems?

Accepted Answer

A) React as quickly as possible to each problem 
B) Think about each problem thoroughly when it happens 
C) Develop plans to prevent problems 
D) Evaluate all problems at the end of each week 
A) React as quickly as possible to each problem 
B) Think about each problem thoroughly when it happens 
C) Develop plans to prevent problems 
D) Evaluate all problems at the end of each week

Question 16

What percentage of large companies have some type of chief innovation officer?

Accepted Answer

A) 36% 
B) 43% 
C) 46% 
D) 56% 
A) 36% 
B) 43% 
C) 46% 
D) 56%

Question 17

The most important part of defining the problem is

Accepted Answer

A) Distinguishing the symptoms from the cause 
B) Knowing what is causing the problem 
C) Observing the problem 
D) Writing it out 
A) Distinguishing the symptoms from the cause 
B) Knowing what is causing the problem 
C) Observing the problem 
D) Writing it out

Question 18

Discuss some advantages and disadvantages of using group decision-making.

Accepted Answer

Some benefits of group decision-making a

Question 19

_________ is the process of generating novel alternatives through role playing and fantasizing.

Accepted Answer

A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique 
A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique

In order to succeed in business,you need to do what?

Problem solving and decision-making are interrelated with each other.

Problem solving is:

Incubation is not one of the three stages in the creative process.

The Delphi Technique involves using a series of confidential questionnaires to refine a solution.

Consistent decision makers will often either rush or take too much time.

_____________ is unconscious reasoning that complements other techniques.

According to the decision-making model,what happens after planning and implementing the decision?

Under conditions of _________,lack of information or knowledge makes the outcome of each alternative unpredictable.

A problem is:

________ is the second step in the decision making model.

What are the two types of criteria you can establish?

The decision-making model includes all the following steps except?

What is the most effective way to prevent future problems?

What percentage of large companies have some type of chief innovation officer?

The most important part of defining the problem is

Discuss some advantages and disadvantages of using group decision-making.

_________ is the process of generating novel alternatives through role playing and fantasizing.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

In order to succeed in business,you need to do what?

Problem solving and decision-making are interrelated with each other.

Problem solving is:

Incubation is not one of the three stages in the creative process.

The Delphi Technique involves using a series of confidential questionnaires to refine a solution.

Consistent decision makers will often either rush or take too much time.

_____________ is unconscious reasoning that complements other techniques.

According to the decision-making model,what happens after planning and implementing the decision?

Under conditions of _________,lack of information or knowledge makes the outcome of each alternative unpredictable.

A problem is:

________ is the second step in the decision making model.

What are the two types of criteria you can establish?

The decision-making model includes all the following steps except?

What is the most effective way to prevent future problems?

What percentage of large companies have some type of chief innovation officer?

The most important part of defining the problem is

Discuss some advantages and disadvantages of using group decision-making.

_________ is the process of generating novel alternatives through role playing and fantasizing.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters