Question 1

What decision making style is used when looking only at the minimum requirements on the situation?

Accepted Answer

A) Satisficing 
B) Optimizing 
C) Ineffectiveness 
D) None of the above 
A) Satisficing 
B) Optimizing 
C) Ineffectiveness 
D) None of the above

Question 2

Which of the following is NOT one of the three stages in the creative process?

Accepted Answer

A) incubation and illumination 
B) preparation 
C) clarification 
D) evaluation 
A) incubation and illumination 
B) preparation 
C) clarification 
D) evaluation

Question 3

Innovation is the implementation of a new idea.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT one of the four approaches that are commonly used to analyze alternative solutions?

Accepted Answer

A) Quantitative techniques 
B) Kepner-Tregoe method 
C) Consensus mapping 
D) Intuition 
A) Quantitative techniques 
B) Kepner-Tregoe method 
C) Consensus mapping 
D) Intuition

Question 5

Which of the following is representative of consistent decision-maker?

Accepted Answer

A) They are often viewed as 'wishy-washy' 
B) They tend to have the worst record for making good decisions 
C) There is often waste and duplication 
D) They tend to follow the steps in the decision making model 
A) They are often viewed as 'wishy-washy' 
B) They tend to have the worst record for making good decisions 
C) There is often waste and duplication 
D) They tend to follow the steps in the decision making model

Question 6

List and explain the three stages in the creative process.

Accepted Answer

The three stages are (1)preparation-deve

Question 7

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.Who should be involved in the problem solving process for this situation?

Accepted Answer

A) A representative from every department 
B) All of your higher up managers,plus employees 
C) Key people from sales and product development teams,including employees 
D) Other mangers from the sales and product development teams 
A) A representative from every department 
B) All of your higher up managers,plus employees 
C) Key people from sales and product development teams,including employees 
D) Other mangers from the sales and product development teams

Question 8

_________ is the process of developing group agreement on a solution to a problem.

Accepted Answer

A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique 
A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique

Question 9

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.The disadvantage of attempting to make a group decision include all of the following except:

Accepted Answer

A) Groupthink 
B) Satisficing 
C) Social Loafing 
D) Too many alternatives 
A) Groupthink 
B) Satisficing 
C) Social Loafing 
D) Too many alternatives

Question 10

When there is greater uncertainty in a situation,it generally means there is a greater ability to predict the outcome of that situation.

Accepted Answer

A) True 
 B)False

Question 11

The ___________________ can help the group avoid the potential problems of satisficing,dominance,and groupthink.

Accepted Answer

A) Use of intuition 
B) Devil's advocate approach 
C) Making of a pros and cons list 
D) Making of a decision tree 
A) Use of intuition 
B) Devil's advocate approach 
C) Making of a pros and cons list 
D) Making of a decision tree

Question 12

Which of the following is representative of reflective decision-making?

Accepted Answer

A) The individual makes decisions quickly 
B) The individual is sometimes viewed as indecisive 
C) There is often waste and duplication 
D) The first possible method of problem solving is often chosen 
A) The individual makes decisions quickly 
B) The individual is sometimes viewed as indecisive 
C) There is often waste and duplication 
D) The first possible method of problem solving is often chosen

Question 13

Creativity is a way of thinking that generates new ideas:

Accepted Answer

A) True 
 B)False

Question 14

The first decision you face when confronted with a problem is:

Accepted Answer

A) Whether you should use reflexive or reflective tactics 
B) To analyze alternatives 
C) Whether or not to take corrective action 
D) Whether or not to use brainstorming 
A) Whether you should use reflexive or reflective tactics 
B) To analyze alternatives 
C) Whether or not to take corrective action 
D) Whether or not to use brainstorming

Question 15

Carter is the store manager at Barget.It is just after the holidays and the foot traffic in the store has decreased drastically.He now realizes that he is losing money by paying all of his employees because the store does not have the same flow of revenue as it did in the preceding months and because of this,many employees are just standing around and not assisting customers during their shifts.He decides to terminate employment for 30 employees.Which method of analyzing alternatives did he use?

Accepted Answer

A) Break-even analysis 
B) Queuing theory 
C) Probability theory 
D) Linear programming 
A) Break-even analysis 
B) Queuing theory 
C) Probability theory 
D) Linear programming

Question 16

_________ is the process of generating and evaluating alternatives using a structured voting method.

Accepted Answer

A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique 
A) Synectics 
B) Nominal Grouping 
C) Consensus Mapping 
D) The Delphi Technique

Question 17

Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?

Accepted Answer

A) Non-programmed decision 
B) Programmed decision 
C) Opportunity decision 
D) She did not have to make a decision here 
A) Non-programmed decision 
B) Programmed decision 
C) Opportunity decision 
D) She did not have to make a decision here

Question 18

Which of the following is true in the decision making process?

Accepted Answer

A) Generate creative and non-innovative alternatives 
B) Classify and define the solution or opportunity 
C) Plan and implement the decision 
D) Select the least feasible alternative 
A) Generate creative and non-innovative alternatives 
B) Classify and define the solution or opportunity 
C) Plan and implement the decision 
D) Select the least feasible alternative

Question 19

Which of the following is always bad in decision-making?

Accepted Answer

A) Risk 
B) Uncertainty 
C) Group decision-making 
D) Relying exclusively on emotional appeal 
A) Risk 
B) Uncertainty 
C) Group decision-making 
D) Relying exclusively on emotional appeal

Question 20

Setting clear objectives ___________.

Accepted Answer

A) Does not allow flexibility in the decision making process 
B) Helps managers to make better decisions 
C) Causes Confusion 
D) Creates a hostile environment 
A) Does not allow flexibility in the decision making process 
B) Helps managers to make better decisions 
C) Causes Confusion 
D) Creates a hostile environment

What decision making style is used when looking only at the minimum requirements on the situation?

Which of the following is NOT one of the three stages in the creative process?

Innovation is the implementation of a new idea.

Which of the following is NOT one of the four approaches that are commonly used to analyze alternative solutions?

Which of the following is representative of consistent decision-maker?

List and explain the three stages in the creative process.

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.Who should be involved in the problem solving process for this situation?

_________ is the process of developing group agreement on a solution to a problem.

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.The disadvantage of attempting to make a group decision include all of the following except:

When there is greater uncertainty in a situation,it generally means there is a greater ability to predict the outcome of that situation.

The ___________________ can help the group avoid the potential problems of satisficing,dominance,and groupthink.

Which of the following is representative of reflective decision-making?

Creativity is a way of thinking that generates new ideas:

The first decision you face when confronted with a problem is:

_________ is the process of generating and evaluating alternatives using a structured voting method.

Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?

Which of the following is true in the decision making process?

Which of the following is always bad in decision-making?

Setting clear objectives ___________.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

What decision making style is used when looking only at the minimum requirements on the situation?

Which of the following is NOT one of the three stages in the creative process?

Innovation is the implementation of a new idea.

Which of the following is NOT one of the four approaches that are commonly used to analyze alternative solutions?

Which of the following is representative of consistent decision-maker?

List and explain the three stages in the creative process.

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.Who should be involved in the problem solving process for this situation?

_________ is the process of developing group agreement on a solution to a problem.

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.The disadvantage of attempting to make a group decision include all of the following except:

When there is greater uncertainty in a situation,it generally means there is a greater ability to predict the outcome of that situation.

The ___________________ can help the group avoid the potential problems of satisficing,dominance,and groupthink.

Which of the following is representative of reflective decision-making?

Creativity is a way of thinking that generates new ideas:

The first decision you face when confronted with a problem is:

_________ is the process of generating and evaluating alternatives using a structured voting method.

Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?

Which of the following is true in the decision making process?

Which of the following is always bad in decision-making?

Setting clear objectives ___________.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters