Exam 4: Creative Problem Solving and Decision Making

State the difference between creativity and innovation.

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.Which type of decision would best fit this situation?

Describe when to use rational versus bounded rational decision making.

The second step of the decision making model is to set objective and criteria.

Decision making is:

Mary,the Director of Human Resources,frequently receives emails from colleagues seeking advice about problems they are facing.Because Mary receives so many of these emails,she quickly emails the colleagues back to let the individual know she has received the email,and that she will respond to them within a few weeks with her recommended solution.Mary is most likely a ________ decision-maker.

Samantha's boss has asked her to find the quantity of pens they will have to produce in order to balance out the costs that get put into production.Which method should she use to determine this number?

After setting objectives and criteria,the next step is to analyze alternatives and select the most feasible one.

You are a regional manager who is looking to hire a new store manager for Dallas Roadhouse,a popular steakhouse.You have a pile of 50 applications but only want to interview the top four applicants.You have already defined your problem and your objective is to hire and train a new manager within one month.What type of decision would this be?

Which of the following is NOT part of the nominal grouping process?

Even when a problem already has set criteria you still need to complete steps 2-4 of the decision making model?

Cathy has asked Rhonda to source resumes and select candidates that would be a good fit for a Human Resources Administrator position.Cathy says that the candidate needs to at least be pursuing a degree in business,and some HR experience would be a benefit.They also need to be flexible,personable,and a hard worker.According to the Kepner-Tregoe method,which of the following qualities is NOT considered a "want"?

Cheyenne has determined several criteria for her new start-up company including getting into physical office.She has outlined many criteria for her search.She has determined that she will require that the space have 1200 square feet,and the ability to renovate.She also would like to be in something other than the first floor.How many 'must criteria' has Cheyenne outlined for her search.

Describe the differences between programmed and nonprogrammed decisions and among the conditions of certainty,uncertainty,and risk.

Casper is thinking about where would be the most profitable area to open a new facility.What kind of decision is this?

Managers should allow for _____ criteria for the alternatives to meet.

Scheduling employees is an example of all the following decisions except:

You are a regional manager who is looking to hire a new store manager for Dallas Roadhouse,a popular steakhouse.You have a pile of 50 applications but only want to interview the top four applicants.You have already defined your problem and your objective is to hire and train a new manager within one month.What would be considered a "Want" criteria?

Explain the relationship among the management functions,decision making,and problem solving.

Which of the following is the third step in the decision making model?