Question 1

Which of the following is not a cause of problem employees?

Accepted Answer

A) Violating standing plans 
B) Ability Problem 
C) Motivation Problem 
D) Mental illness 
A) Violating standing plans 
B) Ability Problem 
C) Motivation Problem 
D) Mental illness

Question 2

Concurrent control is also called __________.

Accepted Answer

A) Inputs 
B) Outputs 
C) Transformation process 
D) Continuous improvement 
A) Inputs 
B) Outputs 
C) Transformation process 
D) Continuous improvement

Question 3

__________ measure performance levels in the areas of quantity,quality,time,cost and behavior.

Accepted Answer

A) Objectives 
B) Managers 
C) Observations 
D) Standards 
A) Objectives 
B) Managers 
C) Observations 
D) Standards

Question 4

Critical Success Factors in a retail store would include all except:

Accepted Answer

A) Maintaining the right product mix in each location 
B) Analyzing profit margins in that industry,and setting correct prices 
C) Advertising the products in order to pull customers in 
D) Running a performance report of the current employees 
A) Maintaining the right product mix in each location 
B) Analyzing profit margins in that industry,and setting correct prices 
C) Advertising the products in order to pull customers in 
D) Running a performance report of the current employees

Question 5

Rework controls are actions taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

Accepted Answer

A) True 
 B)False

Question 6

The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.

Accepted Answer

A) True 
 B)False

Question 7

What is the first step of progressive disciplinary action?

Accepted Answer

A) Termination 
B) Oral warning 
C) Written warning 
A) Termination 
B) Oral warning 
C) Written warning

Question 8

What is the correct formula for corrective coaching action?

Accepted Answer

A) Performance + Motivation + Resources = Ability 
B) Performance x Motivation x Resources = Ability 
C) Ability + Motivation / Resources = Performance 
D) Ability + Motivation + Performance = Resources 
A) Performance + Motivation + Resources = Ability 
B) Performance x Motivation x Resources = Ability 
C) Ability + Motivation / Resources = Performance 
D) Ability + Motivation + Performance = Resources

Question 9

When ability is holding back performance,motivational techniques,such as giving praise,will help.

Accepted Answer

A) True 
 B)False

Question 10

Professor Lockhart signed a contract at the State University where he has to teach at least 24 credit hours per year.He now has to follow which two standards?

Accepted Answer

A) Quantity and Time 
B) Behavior and Time 
C) Quality and Cost 
D) Behavior and Cost 
A) Quantity and Time 
B) Behavior and Time 
C) Quality and Cost 
D) Behavior and Cost

Question 11

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much it will cost your company to conduct tax returns in the coming year.What will you create for your boss?

Accepted Answer

A) expense budget 
B) revenue budget 
C) budget 
D) capital expenditures budget 
A) expense budget 
B) revenue budget 
C) budget 
D) capital expenditures budget

Question 12

The ability to work with budgets and financial statements is a must,if you want to advance and succeed in business.

Accepted Answer

A) True 
 B)False

Question 13

Comparing performance to standards is what step in the control systems process?

Accepted Answer

A) Step 2 
B) Step 3 
C) Step 4 
D) Step 5 
A) Step 2 
B) Step 3 
C) Step 4 
D) Step 5

Question 14

Why should companies focus more on preliminary and concurrent controls?

Accepted Answer

Companies should focus more on prelimina

Question 15

Constant controls are the most important of the preliminary level controls?

Accepted Answer

A) True 
 B)False

Question 16

Sally,the manager at a large restaurant chain,was just given information from the corporate office on how to increase sales in their region.She was given a list of goals for the next quarter.She was the recipient of what step in the control systems process?

Accepted Answer

A) Measure Performance 
B) Correct or Reinforce 
C) Set Objectives and Standards 
D) Compare Performance to Standards 
A) Measure Performance 
B) Correct or Reinforce 
C) Set Objectives and Standards 
D) Compare Performance to Standards

Question 17

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much your entire office will collect in fees for the coming year.What will you create for your boss?

Accepted Answer

A) budget 
B) revenue budget 
C) expense budget 
D) capital expenditures budget 
A) budget 
B) revenue budget 
C) expense budget 
D) capital expenditures budget

Question 18

Please list each of the four steps in the control systems process and explain why each are important to reaching goals.

Accepted Answer

Step 1.Set objectives and standards.Sett

Question 19

An action taken to fix an output is _________?

Accepted Answer

A) Solution 
B) Rework control 
C) Input 
D) Feedback 
A) Solution 
B) Rework control 
C) Input 
D) Feedback

Question 20

Which of the following does not fall into the progressive disciplinary steps?

Accepted Answer

A) Probation 
B) Suspension 
C) Dismissal 
D) Warning 
A) Probation 
B) Suspension 
C) Dismissal 
D) Warning

Which of the following is not a cause of problem employees?

Concurrent control is also called __________.

__________ measure performance levels in the areas of quantity,quality,time,cost and behavior.

Critical Success Factors in a retail store would include all except:

Rework controls are actions taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.

What is the first step of progressive disciplinary action?

What is the correct formula for corrective coaching action?

When ability is holding back performance,motivational techniques,such as giving praise,will help.

Professor Lockhart signed a contract at the State University where he has to teach at least 24 credit hours per year.He now has to follow which two standards?

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much it will cost your company to conduct tax returns in the coming year.What will you create for your boss?

The ability to work with budgets and financial statements is a must,if you want to advance and succeed in business.

Comparing performance to standards is what step in the control systems process?

Why should companies focus more on preliminary and concurrent controls?

Constant controls are the most important of the preliminary level controls?

Sally,the manager at a large restaurant chain,was just given information from the corporate office on how to increase sales in their region.She was given a list of goals for the next quarter.She was the recipient of what step in the control systems process?

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much your entire office will collect in fees for the coming year.What will you create for your boss?

Please list each of the four steps in the control systems process and explain why each are important to reaching goals.

An action taken to fix an output is _________?

Which of the following does not fall into the progressive disciplinary steps?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters

Exam 14: Managing Control Systems, finances, and People

Which of the following is not a cause of problem employees?

Concurrent control is also called __________.

__________ measure performance levels in the areas of quantity,quality,time,cost and behavior.

Critical Success Factors in a retail store would include all except:

Rework controls are actions taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.

What is the first step of progressive disciplinary action?

What is the correct formula for corrective coaching action?

When ability is holding back performance,motivational techniques,such as giving praise,will help.

Professor Lockhart signed a contract at the State University where he has to teach at least 24 credit hours per year.He now has to follow which two standards?

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much it will cost your company to conduct tax returns in the coming year.What will you create for your boss?

The ability to work with budgets and financial statements is a must,if you want to advance and succeed in business.

Comparing performance to standards is what step in the control systems process?

Why should companies focus more on preliminary and concurrent controls?

Constant controls are the most important of the preliminary level controls?

Sally,the manager at a large restaurant chain,was just given information from the corporate office on how to increase sales in their region.She was given a list of goals for the next quarter.She was the recipient of what step in the control systems process?

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much your entire office will collect in fees for the coming year.What will you create for your boss?

Please list each of the four steps in the control systems process and explain why each are important to reaching goals.

An action taken to fix an output is _________?

Which of the following does not fall into the progressive disciplinary steps?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters