Question 1

___________ is the rate of repetition of measures taken to control performance.

Accepted Answer

A) Operations performance rate 
B) Incentive inquiry 
C) Manager objective analysis 
D) Control frequency 
A) Operations performance rate 
B) Incentive inquiry 
C) Manager objective analysis 
D) Control frequency

Question 2

The preparation of a budget is what kind of control?

Accepted Answer

A) Concurrent 
B) Transformation 
C) Rework 
D) Preliminary 
A) Concurrent 
B) Transformation 
C) Rework 
D) Preliminary

Question 3

Service industries should focus primarily on preliminary and ______________ control.

Accepted Answer

A) post-project 
B) concurrent 
C) feedback 
D) rework 
A) post-project 
B) concurrent 
C) feedback 
D) rework

Question 4

An example of an occasional control is which of the following?

Accepted Answer

A) Budgeting 
B) Meetings 
C) Coaching 
D) Observation 
A) Budgeting 
B) Meetings 
C) Coaching 
D) Observation

Question 5

For standards to be complete they must cover performance levels in all areas of quantity,quality,time,cost and behavior.

Accepted Answer

A) True 
 B)False

Question 6

What should a manager's first obligation be?

Accepted Answer

A manager's first obligation should be t

Question 7

Which type of budgets is generally considered the most important and why?

Accepted Answer

The capital expenditures budget is the m

Question 8

Which of the following is not a functional area/department?

Accepted Answer

A) Operations 
B) Human resources 
C) Funding 
D) Marketing 
A) Operations 
B) Human resources 
C) Funding 
D) Marketing

Question 9

______________ is action taken to fix an output.

Accepted Answer

A) Rework Control 
B) Damage Control 
C) Continuous improvement 
D) Preliminary control 
A) Rework Control 
B) Damage Control 
C) Continuous improvement 
D) Preliminary control

Question 10

Planning and organizing are the keys to ____________,which is also called feed forward control.

Accepted Answer

A) Rework control 
B) Damage control 
C) Concurrent control 
D) Preliminary control 
A) Rework control 
B) Damage control 
C) Concurrent control 
D) Preliminary control

Question 11

_____________ is the analysis of the organization's planning,organizing,leading and controlling functions to look for improvements.

Accepted Answer

A) Management audit 
B) Observation 
C) Accounting audit 
D) Group control 
A) Management audit 
B) Observation 
C) Accounting audit 
D) Group control

Question 12

The finance __________ is responsible for the budgeting process that results in a master budget for the entire organization.

Accepted Answer

A) manager 
B) controller 
C) executive officer 
D) coordinator 
A) manager 
B) controller 
C) executive officer 
D) coordinator

Question 13

Preliminary control is also called_________.

Accepted Answer

A) Inputs 
B) Outputs 
C) Transformation Process 
D) Customer/Stakeholder satisfaction 
A) Inputs 
B) Outputs 
C) Transformation Process 
D) Customer/Stakeholder satisfaction

Question 14

________ is the central part of coaching,and like the objective,it should be ____________.

Accepted Answer

A) Feedback / motivational 
B) Determination / motivational 
C) Feedback / compensating 
D) Determination / compensating 
A) Feedback / motivational 
B) Determination / motivational 
C) Feedback / compensating 
D) Determination / compensating

Question 15

_____________ is a negative voluntary behavior of problem employees that violates significant organizational norms and threatens the well-being of the organization.

Accepted Answer

A) Deception 
B) Slacking 
C) Vandalism 
D) Deviance 
A) Deception 
B) Slacking 
C) Vandalism 
D) Deviance

Question 16

List the five steps in the Discipline Model and briefly explain each of the steps.

Accepted Answer

Step 1.Refer to past feedback.Remind the

Question 17

Peer pressure is a tool in clan-control.

Accepted Answer

A) True 
 B)False

Question 18

Feedback is also known as _________________.

Accepted Answer

A) Concurrent control 
B) Damage control 
C) Continuous control 
D) Rework control 
A) Concurrent control 
B) Damage control 
C) Continuous control 
D) Rework control

Question 19

__________ is/are designed to anticipate and prevent possible problems.

Accepted Answer

A) Continuous Improvement 
B) Preliminary control 
C) Transformation process 
D) Outputs 
A) Continuous Improvement 
B) Preliminary control 
C) Transformation process 
D) Outputs

Question 20

Clan or group control relies on which of the following?

Accepted Answer

A) Culture and Norms 
B) Standing Plans 
C) Leadership 
D) Manager interference 
A) Culture and Norms 
B) Standing Plans 
C) Leadership 
D) Manager interference

___________ is the rate of repetition of measures taken to control performance.

The preparation of a budget is what kind of control?

Service industries should focus primarily on preliminary and ______________ control.

An example of an occasional control is which of the following?

For standards to be complete they must cover performance levels in all areas of quantity,quality,time,cost and behavior.

What should a manager's first obligation be?

Which type of budgets is generally considered the most important and why?

Which of the following is not a functional area/department?

______________ is action taken to fix an output.

Planning and organizing are the keys to ____________,which is also called feed forward control.

_____________ is the analysis of the organization's planning,organizing,leading and controlling functions to look for improvements.

The finance __________ is responsible for the budgeting process that results in a master budget for the entire organization.

Preliminary control is also called_________.

is the central part of coaching,and like the objective,it should be ____.

_____________ is a negative voluntary behavior of problem employees that violates significant organizational norms and threatens the well-being of the organization.

List the five steps in the Discipline Model and briefly explain each of the steps.

Peer pressure is a tool in clan-control.

Feedback is also known as _________________.

__________ is/are designed to anticipate and prevent possible problems.

Clan or group control relies on which of the following?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters

Exam 14: Managing Control Systems, finances, and People

___________ is the rate of repetition of measures taken to control performance.

The preparation of a budget is what kind of control?

Service industries should focus primarily on preliminary and ______________ control.

An example of an occasional control is which of the following?

For standards to be complete they must cover performance levels in all areas of quantity,quality,time,cost and behavior.

What should a manager's first obligation be?

Which type of budgets is generally considered the most important and why?

Which of the following is not a functional area/department?

______________ is action taken to fix an output.

Planning and organizing are the keys to ____________,which is also called feed forward control.

_____________ is the analysis of the organization's planning,organizing,leading and controlling functions to look for improvements.

The finance __________ is responsible for the budgeting process that results in a master budget for the entire organization.

Preliminary control is also called_________.

________ is the central part of coaching,and like the objective,it should be ____________.

_____________ is a negative voluntary behavior of problem employees that violates significant organizational norms and threatens the well-being of the organization.

List the five steps in the Discipline Model and briefly explain each of the steps.

Peer pressure is a tool in clan-control.

Feedback is also known as _________________.

__________ is/are designed to anticipate and prevent possible problems.

Clan or group control relies on which of the following?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters

is the central part of coaching,and like the objective,it should be ____.