Question 1

Assertive communication improves self-esteem and self-confidence.

Accepted Answer

A) True 
 B)False

Question 2

Match each term with the correct statement below.
-Topics used to lessen initial tension or awkwardness at the beginning of a conversation.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 3

Match each term with the correct statement below.
-Communication form that uses defensive, faultfinding, and judgmental language.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 4

Eye contact is not a part of assertive communication.

Accepted Answer

A) True 
 B)False

Question 5

Probing questions are used

Accepted Answer

A) to finalize a conversation. 
B) to find out additional information. 
C) as small talk. 
D) none of these choices. 
A) to finalize a conversation. 
B) to find out additional information. 
C) as small talk. 
D) none of these choices.

Question 6

Assertive communicators may feel anxious, helpless, and manipulated.

Accepted Answer

A) True 
 B)False

Question 7

Match each term with the correct statement below.
-Communication form in which one express one's positive and negative ideas, thoughts, and feelings in an open, honest, and direct manner.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 8

Conversation pointers include

Accepted Answer

A) looking at the listener or the audience. 
B) omitting distracting words such as "like" and "you know." 
C) using variety in your speech (questions, statements, voice tone). 
D) all of these choices. 
A) looking at the listener or the audience. 
B) omitting distracting words such as "like" and "you know." 
C) using variety in your speech (questions, statements, voice tone). 
D) all of these choices.

Question 9

Improving your conversation skills can enhance your leadership skills.

Accepted Answer

A) True 
 B)False

Question 10

Match each term with the correct statement below.
-Showing receptiveness to new and different ideas and the opinion of others.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 11

Aggressive communicators have little regard for the rights and feelings of others.

Accepted Answer

A) True 
 B)False

Question 12

The passive communicator tries to avoid confrontation.

Accepted Answer

A) True 
 B)False

Question 13

You encourage feedback when you

Accepted Answer

A) ask closed questions. 
B) ask for it directly and give reinforcement. 
C) paraphrase your thoughts. 
D) none of these choices. 
A) ask closed questions. 
B) ask for it directly and give reinforcement. 
C) paraphrase your thoughts. 
D) none of these choices.

Question 14

Small talk is light, informal conversation that has no agenda.

Accepted Answer

A) True 
 B)False

Question 15

Probing questions

Accepted Answer

A) are used to seek more details. 
B) often include the word "exactly." 
C) draw information from someone who may be trying to hide information. 
D) all of these choices. 
A) are used to seek more details. 
B) often include the word "exactly." 
C) draw information from someone who may be trying to hide information. 
D) all of these choices.

Question 16

"How was your day?" Is an example of a (an)

Accepted Answer

A) rhetorical question. 
B) probing question. 
C) closed question. 
D) open question. 
A) rhetorical question. 
B) probing question. 
C) closed question. 
D) open question.

Question 17

Someone who is open minded

Accepted Answer

A) asks probing questions. 
B) shows respect for new and different ideas. 
C) demonstrates the ability to use icebreakers. 
D) none of these choices. 
A) asks probing questions. 
B) shows respect for new and different ideas. 
C) demonstrates the ability to use icebreakers. 
D) none of these choices.

Question 18

Assertive communicators

Accepted Answer

A) convert win-lose situations to win-win solutions. 
B) choose to make decisions. 
C) make others feel valued and respected. 
D) all of these choices. 
A) convert win-lose situations to win-win solutions. 
B) choose to make decisions. 
C) make others feel valued and respected. 
D) all of these choices.

Question 19

People tire of listening to someone who is upbeat and positive.

Accepted Answer

A) True 
 B)False

Question 20

A conversation is a win or lose event.

Accepted Answer

A) True 
 B)False

Assertive communication improves self-esteem and self-confidence.

Match each term with the correct statement below. -Topics used to lessen initial tension or awkwardness at the beginning of a conversation.

Match each term with the correct statement below. -Communication form that uses defensive, faultfinding, and judgmental language.

Eye contact is not a part of assertive communication.

Probing questions are used

Assertive communicators may feel anxious, helpless, and manipulated.

Match each term with the correct statement below. -Communication form in which one express one's positive and negative ideas, thoughts, and feelings in an open, honest, and direct manner.

Conversation pointers include

Improving your conversation skills can enhance your leadership skills.

Match each term with the correct statement below. -Showing receptiveness to new and different ideas and the opinion of others.

Aggressive communicators have little regard for the rights and feelings of others.

The passive communicator tries to avoid confrontation.

You encourage feedback when you

Small talk is light, informal conversation that has no agenda.

Probing questions

"How was your day?" Is an example of a (an)

Someone who is open minded

Assertive communicators

People tire of listening to someone who is upbeat and positive.

A conversation is a win or lose event.

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters

Exam 6: Getting Your Message Across

Assertive communication improves self-esteem and self-confidence.

Match each term with the correct statement below. -Topics used to lessen initial tension or awkwardness at the beginning of a conversation.

Match each term with the correct statement below. -Communication form that uses defensive, faultfinding, and judgmental language.

Eye contact is not a part of assertive communication.

Probing questions are used

Assertive communicators may feel anxious, helpless, and manipulated.

Match each term with the correct statement below. -Communication form in which one express one's positive and negative ideas, thoughts, and feelings in an open, honest, and direct manner.

Conversation pointers include

Improving your conversation skills can enhance your leadership skills.

Match each term with the correct statement below. -Showing receptiveness to new and different ideas and the opinion of others.

Aggressive communicators have little regard for the rights and feelings of others.

The passive communicator tries to avoid confrontation.

You encourage feedback when you

Small talk is light, informal conversation that has no agenda.

Probing questions

"How was your day?" Is an example of a (an)

Someone who is open minded

Assertive communicators

People tire of listening to someone who is upbeat and positive.

A conversation is a win or lose event.

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters