Question 1

There is a difference between preventing and avoiding a conflict.

Accepted Answer

A) True 
 B)False

Question 2

Conflicts can be solved when both parties

Accepted Answer

A) believe the problem has a solution. 
B) agree to cooperate. 
C) recognize that a difference of opinion is not a personal attack. 
D) all of these choices. 
A) believe the problem has a solution. 
B) agree to cooperate. 
C) recognize that a difference of opinion is not a personal attack. 
D) all of these choices.

Question 3

Brainstorming generates

Accepted Answer

A) conflict. 
B) enthusiasm. 
C) ideas or solutions to a problem. 
D) all of these choices. 
A) conflict. 
B) enthusiasm. 
C) ideas or solutions to a problem. 
D) all of these choices.

Question 4

Match each term with the correct statement below.
-The measures that are necessary to put into action the settlement agreed upon by the parties involved in the conflict.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 5

The second phase of conflict is

Accepted Answer

A) taking sides. 
B) showdown. 
C) fanning the flames. 
D) none of these choices. 
A) taking sides. 
B) showdown. 
C) fanning the flames. 
D) none of these choices.

Question 6

Accommodation is considered a goodwill gesture when attempting to find a solution to a problem.

Accepted Answer

A) True 
 B)False

Question 7

The types of conflict include

Accepted Answer

A) accommodation. 
B) delay. 
C) avoidance. 
D) none of these choices. 
A) accommodation. 
B) delay. 
C) avoidance. 
D) none of these choices.

Question 8

The six-step method of solving conflicts works for personal and workplace situations.

Accepted Answer

A) True 
 B)False

Question 9

The values and beliefs of others can be changed quickly.

Accepted Answer

A) True 
 B)False

Question 10

Match each term with the correct statement below.
-A difference of opinion that occurs when people differ in their feelings about an aspect of life and those differences are brought into focus on a particular issue.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 11

Match each term with the correct statement below.
-The individuals involved view winning or losing the conflict as a measure of their expertise and personal worth.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 12

Ego involves feelings of self-worth.

Accepted Answer

A) True 
 B)False

Question 13

Ego conflict is

Accepted Answer

A) a form of simple conflict. 
B) damaging to relationships. 
C) easy to resolve. 
D) none of these choices. 
A) a form of simple conflict. 
B) damaging to relationships. 
C) easy to resolve. 
D) none of these choices.

Question 14

Match each term with the correct statement below.
-A difference of opinion that is seldom serious and usually easily resolved.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 15

Postponing the settlement of a conflict is never a good idea.

Accepted Answer

A) True 
 B)False

Question 16

Match each term with the correct statement below.
-The phase of conflict in which all parties propose solutions and come to a decision agreeable to all.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 17

Conflict is destructive when it undermines morale.

Accepted Answer

A) True 
 B)False

Question 18

Values and beliefs may change over your lifetime as a result of

Accepted Answer

A) confrontations. 
B) conflict resolution. 
C) new knowledge and experiences. 
D) none of these choices. 
A) confrontations. 
B) conflict resolution. 
C) new knowledge and experiences. 
D) none of these choices.

Question 19

Defining the conflict is the second step in the six-step problem-solving technique.

Accepted Answer

A) True 
 B)False

Question 20

When determining the facts in order to solve a problem,

Accepted Answer

A) consider value judgments. 
B) consider opinions. 
C) write down the facts. 
D) all of these choices. 
A) consider value judgments. 
B) consider opinions. 
C) write down the facts. 
D) all of these choices.

There is a difference between preventing and avoiding a conflict.

Conflicts can be solved when both parties

Brainstorming generates

Match each term with the correct statement below. -The measures that are necessary to put into action the settlement agreed upon by the parties involved in the conflict.

The second phase of conflict is

Accommodation is considered a goodwill gesture when attempting to find a solution to a problem.

The types of conflict include

The six-step method of solving conflicts works for personal and workplace situations.

The values and beliefs of others can be changed quickly.

Match each term with the correct statement below. -A difference of opinion that occurs when people differ in their feelings about an aspect of life and those differences are brought into focus on a particular issue.

Match each term with the correct statement below. -The individuals involved view winning or losing the conflict as a measure of their expertise and personal worth.

Ego involves feelings of self-worth.

Ego conflict is

Match each term with the correct statement below. -A difference of opinion that is seldom serious and usually easily resolved.

Postponing the settlement of a conflict is never a good idea.

Match each term with the correct statement below. -The phase of conflict in which all parties propose solutions and come to a decision agreeable to all.

Conflict is destructive when it undermines morale.

Values and beliefs may change over your lifetime as a result of

Defining the conflict is the second step in the six-step problem-solving technique.

When determining the facts in order to solve a problem,

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Getting Your Message Across

Communicating With Coworkers and Supervisors

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

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Exam 8: Managing Conflict

There is a difference between preventing and avoiding a conflict.

Conflicts can be solved when both parties

Brainstorming generates

Match each term with the correct statement below. -The measures that are necessary to put into action the settlement agreed upon by the parties involved in the conflict.

The second phase of conflict is

Accommodation is considered a goodwill gesture when attempting to find a solution to a problem.

The types of conflict include

The six-step method of solving conflicts works for personal and workplace situations.

The values and beliefs of others can be changed quickly.

Match each term with the correct statement below. -A difference of opinion that occurs when people differ in their feelings about an aspect of life and those differences are brought into focus on a particular issue.

Match each term with the correct statement below. -The individuals involved view winning or losing the conflict as a measure of their expertise and personal worth.

Ego involves feelings of self-worth.

Ego conflict is

Match each term with the correct statement below. -A difference of opinion that is seldom serious and usually easily resolved.

Postponing the settlement of a conflict is never a good idea.

Match each term with the correct statement below. -The phase of conflict in which all parties propose solutions and come to a decision agreeable to all.

Conflict is destructive when it undermines morale.

Values and beliefs may change over your lifetime as a result of

Defining the conflict is the second step in the six-step problem-solving technique.

When determining the facts in order to solve a problem,

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Getting Your Message Across

Communicating With Coworkers and Supervisors

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters