Question 1

What did Scotiabank do to keep employees engaged during their interactive RRSP training sessions?

Accepted Answer

A)  trainees completed quizzes and participated in opinion polls 
B)  trainees were provided with a nominal financial reward for participating 
C)  trainees were provided with the option of a virtual classroom or a traditional instructor-led classroom 
D)  to promote engagement, sessions were limited to 50 trainees 
A)  trainees completed quizzes and participated in opinion polls 
B)  trainees were provided with a nominal financial reward for participating 
C)  trainees were provided with the option of a virtual classroom or a traditional instructor-led classroom 
D)  to promote engagement, sessions were limited to 50 trainees

Question 2

As part of a training program,the instructor uploads an article for review.She then asks trainees to provide feedback on content during a chat session.What type of training is the instructor using?

Accepted Answer

A)  instructor-led training 
B)  asynchronous training 
C)  e-learning training 
D)  synchronous training 
A)  instructor-led training 
B)  asynchronous training 
C)  e-learning training 
D)  synchronous training

Question 3

Given the potential high development cost associated with computer-based training,what would you include as a salient factor when justifying this expenditure to senior management?

Accepted Answer

A)  training will be a one-time event 
B)  employees are located in a central location 
C)  majority of trainees are not computer literate 
D)  large pool of trainees geographically dispersed across Canada 
A)  training will be a one-time event 
B)  employees are located in a central location 
C)  majority of trainees are not computer literate 
D)  large pool of trainees geographically dispersed across Canada

Question 4

What is the most important factor that determines the effectiveness of computer-based training?

Accepted Answer

A)  diversity of trainees 
B)  the sophistication of the technology 
C)  how it is designed 
D)  the usage of both asynchronous and synchronous training 
A)  diversity of trainees 
B)  the sophistication of the technology 
C)  how it is designed 
D)  the usage of both asynchronous and synchronous training

Question 5

Volvo and Sprint value their image.Which design factor is referenced in the textbook as being used by both of these companies?

Accepted Answer

A)  role play 
B)  stories 
C)  games 
D)  computer simulation 
A)  role play 
B)  stories 
C)  games 
D)  computer simulation

Question 6

How would you mitigate the main disadvantage of video conferencing?

Accepted Answer

A)  ensuring the location has high-speed Web access 
B)  having a facilitator on site 
C)  having trainees from different levels of the organization in the same location 
D)  keeping the number of trainees to a maximum of ten in any one location 
A)  ensuring the location has high-speed Web access 
B)  having a facilitator on site 
C)  having trainees from different levels of the organization in the same location 
D)  keeping the number of trainees to a maximum of ten in any one location

Question 7

For declarative knowledge,which type of training is more effective for younger trainees?

Accepted Answer

A)  computer-based training 
B)  job instruction training 
C)  instructor-led training 
D)  classroom training 
A)  computer-based training 
B)  job instruction training 
C)  instructor-led training 
D)  classroom training

Question 8

Which statement best describes the state of technology-based training in Canada?

Accepted Answer

A)  it has not surpassed instructor-led training 
B)  it has increased over the last decade with some companies using it extensively 
C)  as a percentage of overall training the pattern of adoption is fairly flat 
D)  computer-based training is widely used by small and medium size enterprises 
A)  it has not surpassed instructor-led training 
B)  it has increased over the last decade with some companies using it extensively 
C)  as a percentage of overall training the pattern of adoption is fairly flat 
D)  computer-based training is widely used by small and medium size enterprises

Question 9

Which instructional method describes the process of addressing individual trainees' preferences and needs?

Accepted Answer

A)  customization 
B)  stories 
C)  personalization 
D)  individual feedback loops 
A)  customization 
B)  stories 
C)  personalization 
D)  individual feedback loops

Question 10

E-learning is training through the use of a computer network technology such as the intranet or internet to deliver information or instruction to individuals.

Accepted Answer

A) True 
 B)False

Question 11

Mr Lube is one of a few large organizations that have not embraced e-learning,relying on traditional classroom methods to teach employees how to perform an oil change.

Accepted Answer

A) True 
 B)False

Question 12

Learner control is when a trainee controls the content,sequence,and pace of training.

Accepted Answer

A) True 
 B)False

Question 13

Synchronous training provides trainees with maximum flexibility,allowing trainees to access online learning material at their convenience.

Accepted Answer

A) True 
 B)False

Question 14

According to the textbook,what is the ultimate example of just-in-time training?

Accepted Answer

A)  video conferencing 
B)  simulations 
C)  social constructivism 
D)  learner control 
A)  video conferencing 
B)  simulations 
C)  social constructivism 
D)  learner control

Question 15

What is one disadvantage of computer-based training identified in the textbook?

Accepted Answer

A)  does not accommodate different learning styles 
B)  training cannot be easily customized 
C)  cost savings from technology may not materialize 
D)  learning outcomes are not easily measured 
A)  does not accommodate different learning styles 
B)  training cannot be easily customized 
C)  cost savings from technology may not materialize 
D)  learning outcomes are not easily measured

Question 16

According to the textbook,what is the relationship between feedback and learning?

Accepted Answer

A)  negative 
B)  positive 
C)  neutral 
D)  undetermined 
A)  negative 
B)  positive 
C)  neutral 
D)  undetermined

What did Scotiabank do to keep employees engaged during their interactive RRSP training sessions?

As part of a training program,the instructor uploads an article for review.She then asks trainees to provide feedback on content during a chat session.What type of training is the instructor using?

Given the potential high development cost associated with computer-based training,what would you include as a salient factor when justifying this expenditure to senior management?

What is the most important factor that determines the effectiveness of computer-based training?

Volvo and Sprint value their image.Which design factor is referenced in the textbook as being used by both of these companies?

How would you mitigate the main disadvantage of video conferencing?

For declarative knowledge,which type of training is more effective for younger trainees?

Which statement best describes the state of technology-based training in Canada?

Which instructional method describes the process of addressing individual trainees' preferences and needs?

E-learning is training through the use of a computer network technology such as the intranet or internet to deliver information or instruction to individuals.

Mr Lube is one of a few large organizations that have not embraced e-learning,relying on traditional classroom methods to teach employees how to perform an oil change.

Learner control is when a trainee controls the content,sequence,and pace of training.

Synchronous training provides trainees with maximum flexibility,allowing trainees to access online learning material at their convenience.

According to the textbook,what is the ultimate example of just-in-time training?

What is one disadvantage of computer-based training identified in the textbook?

According to the textbook,what is the relationship between feedback and learning?

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 8: Technology-Based Training Methods

What did Scotiabank do to keep employees engaged during their interactive RRSP training sessions?

As part of a training program,the instructor uploads an article for review.She then asks trainees to provide feedback on content during a chat session.What type of training is the instructor using?

Given the potential high development cost associated with computer-based training,what would you include as a salient factor when justifying this expenditure to senior management?

What is the most important factor that determines the effectiveness of computer-based training?

Volvo and Sprint value their image.Which design factor is referenced in the textbook as being used by both of these companies?

How would you mitigate the main disadvantage of video conferencing?

For declarative knowledge,which type of training is more effective for younger trainees?

Which statement best describes the state of technology-based training in Canada?

Which instructional method describes the process of addressing individual trainees' preferences and needs?

E-learning is training through the use of a computer network technology such as the intranet or internet to deliver information or instruction to individuals.

Mr Lube is one of a few large organizations that have not embraced e-learning,relying on traditional classroom methods to teach employees how to perform an oil change.

Learner control is when a trainee controls the content,sequence,and pace of training.

Synchronous training provides trainees with maximum flexibility,allowing trainees to access online learning material at their convenience.

According to the textbook,what is the ultimate example of just-in-time training?

What is one disadvantage of computer-based training identified in the textbook?

According to the textbook,what is the relationship between feedback and learning?

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters