Question 1

Which of the following is NOT typical content in orientation training programs?

Accepted Answer

A)  health and safety 
B)  cross-functional training 
C)  HR policies and procedures 
D)  terms and conditions of employment 
A)  health and safety 
B)  cross-functional training 
C)  HR policies and procedures 
D)  terms and conditions of employment

Question 2

Team training focuses on two general types of skills including behavioural skills and teamwork skills.

Accepted Answer

A) True 
 B)False

Question 3

Formal orientation and training programs are one of the primary methods used to introduce new employees to organizations.

Accepted Answer

A) True 
 B)False

Question 4

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Accepted Answer

A) True 
 B)False

Question 5

Globalization has made technical skills training of paramount importance for Canadian organizations.

Accepted Answer

A) True 
 B)False

Question 6

Total quality management places training in a central role,enabling organizations to systematically improve their products and services.

Accepted Answer

A) True 
 B)False

Question 7

What type of training would you recommend to all employees if the aim was to increase the general level of commitment to the organization?

Accepted Answer

A)  cross-cultural training 
B)  language training 
C)  orientation training 
D)  team training 
A)  cross-cultural training 
B)  language training 
C)  orientation training 
D)  team training

Question 8

According to the textbook,what is the dollar value of lost productivity attributed to low literacy levels?

Accepted Answer

A)  $250 million 
B)  $25 billion 
C)  $2.5 billion 
D)  $750 million 
A)  $250 million 
B)  $25 billion 
C)  $2.5 billion 
D)  $750 million

Question 9

Describe health and safety training and identify at least six things that should be included in a health and safety training program.

Accepted Answer

Health and safety training is focused on

Question 10

What is the concept that refers to training in specific job skills that all employees need to perform their jobs?

Accepted Answer

A)  essential skills training 
B)  technical skills training 
C)  total quality training 
D)  cross-cultural training 
A)  essential skills training 
B)  technical skills training 
C)  total quality training 
D)  cross-cultural training

Question 11

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

Accepted Answer

A) True 
 B)False

Question 12

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

Accepted Answer

A) True 
 B)False

Question 13

What term best describes the outcome of current sales training programs?

Accepted Answer

A)  sales people become strategic partners 
B)  sales people become suppliers 
C)  sales people become vendors 
D)  sales people become product experts 
A)  sales people become strategic partners 
B)  sales people become suppliers 
C)  sales people become vendors 
D)  sales people become product experts

Question 14

What is the most likely explanation for why manufacturing companies provide so much technical skills training in Canada?

Accepted Answer

A)  low numeracy and literacy levels 
B)  more and more organizations are using computers to drive up productivity 
C)  change and global competition 
D)  long technology product cycles 
A)  low numeracy and literacy levels 
B)  more and more organizations are using computers to drive up productivity 
C)  change and global competition 
D)  long technology product cycles

Question 15

Describe the components that should be included in an effective ethics training program.

Accepted Answer

Ethics training programs must be mandato

Question 16

In order to be effective,how should ethical training programs be organized?

Accepted Answer

A)  as an orientation event 
B)  as a voluntary event 
C)  as a mandatory event 
D)  as an ongoing event 
A)  as an orientation event 
B)  as a voluntary event 
C)  as a mandatory event 
D)  as an ongoing event

Question 17

Which type of skill does the textbook recommend employees master before being trained on teamwork skills?

Accepted Answer

A)  communication skills 
B)  coordinating skills 
C)  basic skills 
D)  task-work skills 
A)  communication skills 
B)  coordinating skills 
C)  basic skills 
D)  task-work skills

Question 18

Upon what two general types of skills is team training focused?

Accepted Answer

A)  task-work skills and teamwork skills 
B)  collaborative skills and behavioural skills 
C)  cohesion skills and technical skills 
D)  coordination skills and interaction skills 
A)  task-work skills and teamwork skills 
B)  collaborative skills and behavioural skills 
C)  cohesion skills and technical skills 
D)  coordination skills and interaction skills

Question 19

Which of the following is NOT a main goal of diversity training?

Accepted Answer

A)  compliance with federal labour regulations 
B)  raise awareness about diversity issues 
C)  change behaviours 
D)  reduce biases 
A)  compliance with federal labour regulations 
B)  raise awareness about diversity issues 
C)  change behaviours 
D)  reduce biases

Question 20

Evidence suggests that low literacy levels in Canada cost Canadian companies approximately $2.5 million in lost productivity each year.

Accepted Answer

A) True 
 B)False

Which of the following is NOT typical content in orientation training programs?

Team training focuses on two general types of skills including behavioural skills and teamwork skills.

Formal orientation and training programs are one of the primary methods used to introduce new employees to organizations.

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Globalization has made technical skills training of paramount importance for Canadian organizations.

Total quality management places training in a central role,enabling organizations to systematically improve their products and services.

What type of training would you recommend to all employees if the aim was to increase the general level of commitment to the organization?

According to the textbook,what is the dollar value of lost productivity attributed to low literacy levels?

Describe health and safety training and identify at least six things that should be included in a health and safety training program.

What is the concept that refers to training in specific job skills that all employees need to perform their jobs?

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

What term best describes the outcome of current sales training programs?

What is the most likely explanation for why manufacturing companies provide so much technical skills training in Canada?

Describe the components that should be included in an effective ethics training program.

In order to be effective,how should ethical training programs be organized?

Which type of skill does the textbook recommend employees master before being trained on teamwork skills?

Upon what two general types of skills is team training focused?

Which of the following is NOT a main goal of diversity training?

Evidence suggests that low literacy levels in Canada cost Canadian companies approximately $2.5 million in lost productivity each year.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 13: Training Programs

Which of the following is NOT typical content in orientation training programs?

Team training focuses on two general types of skills including behavioural skills and teamwork skills.

Formal orientation and training programs are one of the primary methods used to introduce new employees to organizations.

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Globalization has made technical skills training of paramount importance for Canadian organizations.

Total quality management places training in a central role,enabling organizations to systematically improve their products and services.

What type of training would you recommend to all employees if the aim was to increase the general level of commitment to the organization?

According to the textbook,what is the dollar value of lost productivity attributed to low literacy levels?

Describe health and safety training and identify at least six things that should be included in a health and safety training program.

What is the concept that refers to training in specific job skills that all employees need to perform their jobs?

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

What term best describes the outcome of current sales training programs?

What is the most likely explanation for why manufacturing companies provide so much technical skills training in Canada?

Describe the components that should be included in an effective ethics training program.

In order to be effective,how should ethical training programs be organized?

Which type of skill does the textbook recommend employees master before being trained on teamwork skills?

Upon what two general types of skills is team training focused?

Which of the following is NOT a main goal of diversity training?

Evidence suggests that low literacy levels in Canada cost Canadian companies approximately $2.5 million in lost productivity each year.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Management Development

The Evolution and Future of Training and Development

Filters