Question 1

A Universal Resource Locator is also called a ________.

Accepted Answer

A) web address 
B) digital location address 
C) digital object identifier 
D) universal serial bus 
E) hypertext transfer protocol 
A) web address 
B) digital location address 
C) digital object identifier 
D) universal serial bus 
E) hypertext transfer protocol

Question 2

Which of the following is the most effective way to deal with online complaints?

Accepted Answer

A) There is so much online traffic that complaints tend to disappear into the background noise quickly, so the best thing to do is to ignore them. 
B) Take responsibility for the problem quickly, apologizing if necessary, or treat it as an opportunity to demonstrate your company's responsiveness to problems. 
C) Ethically speaking, web chats and posting boards should be entirely self-regulating, so companies should not intervene in any way even when there are complaints. 
D) Because online complaints can spread quickly, it is important to take immediate legal action to have complaints removed from public view. 
E) If the complaint is posted to a website or platform that you manage, delete the complaint immediately. 
A) There is so much online traffic that complaints tend to disappear into the background noise quickly, so the best thing to do is to ignore them. 
B) Take responsibility for the problem quickly, apologizing if necessary, or treat it as an opportunity to demonstrate your company's responsiveness to problems. 
C) Ethically speaking, web chats and posting boards should be entirely self-regulating, so companies should not intervene in any way even when there are complaints. 
D) Because online complaints can spread quickly, it is important to take immediate legal action to have complaints removed from public view. 
E) If the complaint is posted to a website or platform that you manage, delete the complaint immediately.

Question 3

Which of the following acts does NOT protect your online privacy?

Accepted Answer

A) the Personal Information Protection and Electronic Documents Act 
B) the Privacy Act 
C) the Access to Information Act 
D) the Quality of Information Act 
E) the Copyright Act 
A) the Personal Information Protection and Electronic Documents Act 
B) the Privacy Act 
C) the Access to Information Act 
D) the Quality of Information Act 
E) the Copyright Act

Question 4

A software application that can function across all operating systems and devices is ________.

Accepted Answer

A) typically part of the operating system on your PC 
B) not possible because of the large number of operating systems in existence 
C) called a multi-platform application 
D) called platform blind 
E) called platform agnostic 
A) typically part of the operating system on your PC 
B) not possible because of the large number of operating systems in existence 
C) called a multi-platform application 
D) called platform blind 
E) called platform agnostic

Question 5

Ahmed's company will soon be announcing its latest product launch. Although the company has a large following on Facebook, Ahmed will not rely solely on Facebook to announce the product because ________.

Accepted Answer

A) there have been significant declines in Facebook viewership in recent years 
B) Twitter and Instagram have much larger followings than Facebook 
C) postings on Facebook are synchronous in nature, meaning that viewers must be present at their computers and devices when the posting is made 
D) Facebook users rarely respond to advertising 
E) while postings on Facebook are asynchronous, they also pass through the newsfeeds of active users quickly, meaning not all postings are seen even by interested consumers 
A) there have been significant declines in Facebook viewership in recent years 
B) Twitter and Instagram have much larger followings than Facebook 
C) postings on Facebook are synchronous in nature, meaning that viewers must be present at their computers and devices when the posting is made 
D) Facebook users rarely respond to advertising 
E) while postings on Facebook are asynchronous, they also pass through the newsfeeds of active users quickly, meaning not all postings are seen even by interested consumers

Question 6

Email is a secure and private way to send messages.

Accepted Answer

A) True 
 B)False

Question 7

Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is TRUE?

Accepted Answer

A) Facebook is best used as an information sharing tool but not as a collaboration tool. 
B) Wikis are useful both as networking tools and as collaboration tools. 
C) Facebook is useful as an information sharing tool, a networking tool, and a collaboration tool. 
D) LinkedIn is useful as both a networking tool and a collaboration tool. 
E) Blogs are excellent information sharing and collaboration tools. 
A) Facebook is best used as an information sharing tool but not as a collaboration tool. 
B) Wikis are useful both as networking tools and as collaboration tools. 
C) Facebook is useful as an information sharing tool, a networking tool, and a collaboration tool. 
D) LinkedIn is useful as both a networking tool and a collaboration tool. 
E) Blogs are excellent information sharing and collaboration tools.

Question 9

Katya is a financial advisor who wants to share her expertise with her clients in a manner that gives her ample space to explain difficult concepts in an engaging and personable way and in a format that is easily updated. An appropriate distribution tool for her would likely be ________.

Accepted Answer

A) web chat 
B) email 
C) Twitter 
D) a blog 
E) a webinar 
A) web chat 
B) email 
C) Twitter 
D) a blog 
E) a webinar

Question 10

Always assume that your audience is going to receive and open your messages on a mobile device.

Accepted Answer

A) True 
 B)False

Question 11

It is generally safe to assume that your privacy and security are guaranteed with most modern software.

Accepted Answer

A) True 
 B)False

Question 12

To make yourself available to recruiters or to make business connections, the best distribution tool to use is ________.

Accepted Answer

A) Twitter 
B) Facebook 
C) Instagram 
D) LinkedIn 
E) a personal blog 
A) Twitter 
B) Facebook 
C) Instagram 
D) LinkedIn 
E) a personal blog

Question 13

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

Accepted Answer

A) inability to read nonverbal cues 
B) too few people use virtual communications tools 
C) face-to-face communication is more efficient 
D) virtual communication technologies are not reliable 
E) virtual communications platforms keep changing 
A) inability to read nonverbal cues 
B) too few people use virtual communications tools 
C) face-to-face communication is more efficient 
D) virtual communication technologies are not reliable 
E) virtual communications platforms keep changing

Question 14

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

Accepted Answer

A) virtual communications technologies are not reliable 
B) absence of collegiality 
C) too few people use virtual communications tools 
D) face-to-face communication is more efficient 
E) virtual communications platforms keep changing 
A) virtual communications technologies are not reliable 
B) absence of collegiality 
C) too few people use virtual communications tools 
D) face-to-face communication is more efficient 
E) virtual communications platforms keep changing

Question 15

The availability of instant feedback, the capacity to transmit multiple cues, the use of natural language, and the personal focus of the medium are all criteria used to establish ________.

Accepted Answer

A) a media richness hierarchy 
B) media awareness 
C) the value of any given communication medium 
D) the price of a communications platform 
E) a medium's efficiency 
A) a media richness hierarchy 
B) media awareness 
C) the value of any given communication medium 
D) the price of a communications platform 
E) a medium's efficiency

Question 16

Information whose usefulness expires after a particular time frame is considered ________.

Accepted Answer

A) perishable 
B) time limited 
C) time sensitive 
D) timed-out 
E) inconsequential 
A) perishable 
B) time limited 
C) time sensitive 
D) timed-out 
E) inconsequential

Question 17

According to Litmus Email Analytics, what percentage of emails in May 2015 were opened on mobile devices?

Accepted Answer

A) 10% 
B) 27% 
C) 35% 
D) 47% 
E) 85% 
A) 10% 
B) 27% 
C) 35% 
D) 47% 
E) 85%

Question 18

A telecommunications company is set to launch its new product, a radically different cell phone than its previous products. To ensure that the sales representatives who will be selling the device know all of its features and benefits, the company also wants to provide significant training materials. The company decides that the best way to do this is to run a series of webinars that sales representatives are expected to attend before selling the product. Discuss the advantages and disadvantages of this choice.

Accepted Answer

A webinar is potentially a very good cho

Question 19

Meena runs a small business and she retains information on most of her clients such as personal emails, telephone numbers, and credit card information. To ensure that this information remains secure, she should ________.

Accepted Answer

A) upload the data to a cloud server to ensure that it never gets lost 
B) upload the data to a SaaS to ensure that it never gets lost 
C) keep it on a local server that only she has access to and that she backs up frequently 
D) keep hard copies only of the data and never keep it in digital form 
E) not collect this information in the first place since it is unethical to do so 
A) upload the data to a cloud server to ensure that it never gets lost 
B) upload the data to a SaaS to ensure that it never gets lost 
C) keep it on a local server that only she has access to and that she backs up frequently 
D) keep hard copies only of the data and never keep it in digital form 
E) not collect this information in the first place since it is unethical to do so

Question 20

Which of the following is an example of a 1:1 distribution?

Accepted Answer

A) a public Facebook post announcing the birth of a child 
B) a note left on a colleague's desk requesting a meeting 
C) a videoconference call to colleagues in another city 
D) an Instagram post of a holiday photograph 
E) a presentation given at a meeting 
A) a public Facebook post announcing the birth of a child 
B) a note left on a colleague's desk requesting a meeting 
C) a videoconference call to colleagues in another city 
D) an Instagram post of a holiday photograph 
E) a presentation given at a meeting

A Universal Resource Locator is also called a ________.

Which of the following is the most effective way to deal with online complaints?

Which of the following acts does NOT protect your online privacy?

A software application that can function across all operating systems and devices is ________.

Ahmed's company will soon be announcing its latest product launch. Although the company has a large following on Facebook, Ahmed will not rely solely on Facebook to announce the product because ________.

Email is a secure and private way to send messages.

Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.

Which of the following statements is TRUE?

Katya is a financial advisor who wants to share her expertise with her clients in a manner that gives her ample space to explain difficult concepts in an engaging and personable way and in a format that is easily updated. An appropriate distribution tool for her would likely be ________.

Always assume that your audience is going to receive and open your messages on a mobile device.

It is generally safe to assume that your privacy and security are guaranteed with most modern software.

To make yourself available to recruiters or to make business connections, the best distribution tool to use is ________.

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

The availability of instant feedback, the capacity to transmit multiple cues, the use of natural language, and the personal focus of the medium are all criteria used to establish ________.

Information whose usefulness expires after a particular time frame is considered ________.

According to Litmus Email Analytics, what percentage of emails in May 2015 were opened on mobile devices?

Meena runs a small business and she retains information on most of her clients such as personal emails, telephone numbers, and credit card information. To ensure that this information remains secure, she should ________.

Which of the following is an example of a 1:1 distribution?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

Who Are You Understanding Intercultural Communication and Workplace Diversity

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters

Exam 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace

A Universal Resource Locator is also called a ________.

Which of the following is the most effective way to deal with online complaints?

Which of the following acts does NOT protect your online privacy?

A software application that can function across all operating systems and devices is ________.

Ahmed's company will soon be announcing its latest product launch. Although the company has a large following on Facebook, Ahmed will not rely solely on Facebook to announce the product because ________.

Email is a secure and private way to send messages.

Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.

Which of the following statements is TRUE?

Katya is a financial advisor who wants to share her expertise with her clients in a manner that gives her ample space to explain difficult concepts in an engaging and personable way and in a format that is easily updated. An appropriate distribution tool for her would likely be ________.

Always assume that your audience is going to receive and open your messages on a mobile device.

It is generally safe to assume that your privacy and security are guaranteed with most modern software.

To make yourself available to recruiters or to make business connections, the best distribution tool to use is ________.

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

The availability of instant feedback, the capacity to transmit multiple cues, the use of natural language, and the personal focus of the medium are all criteria used to establish ________.

Information whose usefulness expires after a particular time frame is considered ________.

According to Litmus Email Analytics, what percentage of emails in May 2015 were opened on mobile devices?

Meena runs a small business and she retains information on most of her clients such as personal emails, telephone numbers, and credit card information. To ensure that this information remains secure, she should ________.

Which of the following is an example of a 1:1 distribution?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

Who Are You Understanding Intercultural Communication and Workplace Diversity

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters