Exam 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace

Which of the following is NOT an advantage of using web chats for customer service?

Discuss the differences between text messaging and instant messaging.

On behalf of his company, Khaled is tweeting his company's reactions to a major news story. He expects that he will see a large number of comments and retweets of his posts but he is disappointed by the relatively low number he sees. The low number of comments and retweets might be because ________.

Joanna is heading up a project with a multi-location team of a dozen members. It is a relatively long-term project, which gives her the opportunity to build a team with a good sense of community. Which of the following tools will best help her to achieve this objective while still offering good security for her company's data?

These days, virtual communication and face-to-face communication are nearly indistinguishable.

While it is true that most online tools are useable for many things for which they were not originally intended, which of the following distribution tools is specifically designed for networking?

Face-to-face communication is a richer communication medium than video conferencing.

Elena wants to set up an online site where employees can share information about projects they are working on. When choosing the software, she should ________.

If you are called upon to moderate a videoconference, which of the following is NOT a duty that you should undertake?

A disadvantage of discussion forums is that they are not normally catalogued by search engines and are therefore not easily searched.

You should avoid using bullets in emails since they are too informal.

Facebook is best described as an example of ________.

Which of the following is the most appropriate format for sending documents to mobile devices?

When you are communicating synchronously, it is important to use good listening skills.

Which of the following is MOST OFTEN true of using free versions of software?

When the manager of a department wishes to communicate the holiday schedule to his employees, he is most likely to use ________.

Describe how you should prepare for and behave in a conference call.

For a small group project, Grace wants to begin with an online brainstorming exercise in which she hopes to encourage a fluid, easy exchange of ideas using a platform that allows team members to contribute regardless of where there are or what device they are using. Her best choice is likely ________.

Which of the following distribution tools have both synchronous and asynchronous characteristics?

After editing a video of her company's participation in a charitable fun run, Jodi is about to upload the video to YouTube when a colleague suggests that she should add a sound track to enhance it. Before Jodi does this, she should ________.