Question 1

In an online context, a user's credentials refers to his or her expertise and experience.

Accepted Answer

A) True 
 B)False

Question 2

Compared to other types of media, written business messages tend to ________.

Accepted Answer

A) use less personal focus and less natural language 
B) use more personal focus and more natural language 
C) use less personal focus but give multiple cues 
D) use less personal focus but more instant feedback 
E) use more personal focus but more instant feedback 
A) use less personal focus and less natural language 
B) use more personal focus and more natural language 
C) use less personal focus but give multiple cues 
D) use less personal focus but more instant feedback 
E) use more personal focus but more instant feedback

Question 3

Which of the following is generally NOT an obstacle when you are considering using technology-mediated communication tools globally?

Accepted Answer

A) the cost of access to the Internet in the region you are communicating with 
B) the level of usage at various times of day in the region you are communicating with 
C) the relative technological development of the region you are communicating with 
D) the reliability of the network infrastructure in the region you are communicating with 
E) the types of devices that people tend to use 
A) the cost of access to the Internet in the region you are communicating with 
B) the level of usage at various times of day in the region you are communicating with 
C) the relative technological development of the region you are communicating with 
D) the reliability of the network infrastructure in the region you are communicating with 
E) the types of devices that people tend to use

Question 4

Rindy is the team leader on a project that involves several team members from several different departments in her company. The best way for her to share information and files and to facilitate collaboration is to ________.

Accepted Answer

A) use cloud storage tools and ensure that each team member has the required credentials to access them 
B) use email to exchange documents and to use zip files and PDFs for easier distribution and use 
C) use webinar technologies using video, audio, and slides 
D) use VOIP 
E) meet exclusively in person with all members of the team 
A) use cloud storage tools and ensure that each team member has the required credentials to access them 
B) use email to exchange documents and to use zip files and PDFs for easier distribution and use 
C) use webinar technologies using video, audio, and slides 
D) use VOIP 
E) meet exclusively in person with all members of the team

Question 5

Most web-based tools are platform agnostic.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following communications solutions is likely to require the highest bandwidth?

Accepted Answer

A) an Internet chat group 
B) a phone call 
C) an tweet on Twitter 
D) a video attachment 
E) a webinar 
A) an Internet chat group 
B) a phone call 
C) an tweet on Twitter 
D) a video attachment 
E) a webinar

Question 7

Which of the following are important when sending messages to mobile devices?

Accepted Answer

A) Be direct; do not use file attachments; consider that graphics may not translate to small screens. 
B) Be direct; use PDFs only for attachments; use GIFs for graphics. 
C) Be direct; use generally accepted formats for file attachments; consider that graphics may not translate to small screens. 
D) Be direct; use generally accepted formats for file attachments; use graphics as much as possible. 
E) Use an indirect, informal tone and use emoticons frequently. 
A) Be direct; do not use file attachments; consider that graphics may not translate to small screens. 
B) Be direct; use PDFs only for attachments; use GIFs for graphics. 
C) Be direct; use generally accepted formats for file attachments; consider that graphics may not translate to small screens. 
D) Be direct; use generally accepted formats for file attachments; use graphics as much as possible. 
E) Use an indirect, informal tone and use emoticons frequently.

Question 8

Which of the following communication media would be placed highest on the media richness hierarchy?

Accepted Answer

A) video conferencing 
B) email 
C) instant messaging 
D) a phone call 
E) a handwritten letter 
A) video conferencing 
B) email 
C) instant messaging 
D) a phone call 
E) a handwritten letter

Question 9

Kang has been tasked with developing a customer support hotline for his company's product. Kang thinks that a hotline will be too expensive to run and will limit his company's ability to resolve as many customer issues as possible. What might Kang suggest for a cheaper and potentially more useful solution?

Accepted Answer

A) a webinar 
B) a blog 
C) a discussion forum 
D) a chatline 
E) a YouTube channel 
A) a webinar 
B) a blog 
C) a discussion forum 
D) a chatline 
E) a YouTube channel

Question 10

Which medium is most likely to be affected by file size restrictions and attachment restrictions?

Accepted Answer

A) instant messaging 
B) cloud storage services 
C) proprietary email systems used in-house 
D) SaaS email systems 
E) social media platforms like Facebook 
A) instant messaging 
B) cloud storage services 
C) proprietary email systems used in-house 
D) SaaS email systems 
E) social media platforms like Facebook

Question 11

A significant disadvantage to a company distributing videos on YouTube is that ________.

Accepted Answer

A) videos have to be compressed to very small sizes 
B) videos can be easily repurposed, which can violate your copyright or alter your intended message 
C) YouTube viewership is declining 
D) YouTube requires expensive user subscriptions from businesses 
E) YouTube users cannot control who sees videos they post 
A) videos have to be compressed to very small sizes 
B) videos can be easily repurposed, which can violate your copyright or alter your intended message 
C) YouTube viewership is declining 
D) YouTube requires expensive user subscriptions from businesses 
E) YouTube users cannot control who sees videos they post

Question 12

Virtual communications tools can cause profound damage to working relationships and company reputation.

Accepted Answer

A) True 
 B)False

Question 13

Caleb is responsible for setting up a tool to provide customer service on his company's website. The company wants to be able to respond to customer enquiries in real time but understand that it is sometimes more convenient for customers to simply leave requests that can be answered within a few hours or days. Caleb should choose a tool that ________.

Accepted Answer

A) allows for both synchronous and asynchronous communication 
B) allows for asynchronous communication only 
C) allows for privacy protection 
D) allows for synchronous communication only 
E) allows for permanent storage of data 
A) allows for both synchronous and asynchronous communication 
B) allows for asynchronous communication only 
C) allows for privacy protection 
D) allows for synchronous communication only 
E) allows for permanent storage of data

Question 14

A portable document format (PDF)file is ________.

Accepted Answer

A) a type of file that can be opened in most operating systems 
B) a type of file that is stored on the cloud and can be accessed via the Internet 
C) an outdated file format now superceded by more reliable formats 
D) an operating system that can convert numerous types of documents 
E) a file format used primarily for images 
A) a type of file that can be opened in most operating systems 
B) a type of file that is stored on the cloud and can be accessed via the Internet 
C) an outdated file format now superceded by more reliable formats 
D) an operating system that can convert numerous types of documents 
E) a file format used primarily for images

Question 15

One advantage of using a blog as a distribution tool is that ________.

Accepted Answer

A) it is a rich medium 
B) it is easy to restrict access to it 
C) secondary distribution is easy 
D) blogs are more secure than email 
E) blogs facilitate feedback 
A) it is a rich medium 
B) it is easy to restrict access to it 
C) secondary distribution is easy 
D) blogs are more secure than email 
E) blogs facilitate feedback

Question 16

Why is it not possible to rely on acts such as PIPEDA to protect you if you are using most cloud-based servers to store data?

Accepted Answer

A) The Internet is not governed by any laws. 
B) PIPEDA only applies to specific types of data stored online and not others. 
C) It is too difficult to monitor how data is used online. 
D) PIPEDA is a Canadian law and does not protect your privacy beyond Canada's borders. 
E) PIPEDA is an American law that only protects the information of Americans. 
A) The Internet is not governed by any laws. 
B) PIPEDA only applies to specific types of data stored online and not others. 
C) It is too difficult to monitor how data is used online. 
D) PIPEDA is a Canadian law and does not protect your privacy beyond Canada's borders. 
E) PIPEDA is an American law that only protects the information of Americans.

Question 17

Which of the following statements is TRUE?

Accepted Answer

A) You should avoid using landlines for conference calls because they tend to be expensive to operate. 
B) Conference calls are considered asynchronous communication. 
C) You should use the "mute" button for conference calls but avoid using it, if possible, for videoconferencing. 
D) It is considered rude to call in to a conference call early. 
E) Since you cannot be seen during a conference call, it is acceptable to multitask. 
A) You should avoid using landlines for conference calls because they tend to be expensive to operate. 
B) Conference calls are considered asynchronous communication. 
C) You should use the "mute" button for conference calls but avoid using it, if possible, for videoconferencing. 
D) It is considered rude to call in to a conference call early. 
E) Since you cannot be seen during a conference call, it is acceptable to multitask.

Question 18

Which of the following is the least secure way to communicate digitally with a colleague about private company business?

Accepted Answer

A) the company's email system 
B) cell phone conversation 
C) a landline conversation 
D) the messaging tool embedded in Facebook 
E) the messaging system on your cell phone 
A) the company's email system 
B) cell phone conversation 
C) a landline conversation 
D) the messaging tool embedded in Facebook 
E) the messaging system on your cell phone

Question 19

Whenever possible, demonstrate the credibility of your data on a blog by linking to the source.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is TRUE?

Accepted Answer

A) Emails don't require salutations since they are not as formal as letters. 
B) You should refrain from personal conversation in business emails. 
C) Emails don't require sign-offs since they are not as formal as letters. 
D) You should avoid using bullets in emails since these are considered too informal. 
E) A signoff such as "cheers" is too informal to use for emails. 
A) Emails don't require salutations since they are not as formal as letters. 
B) You should refrain from personal conversation in business emails. 
C) Emails don't require sign-offs since they are not as formal as letters. 
D) You should avoid using bullets in emails since these are considered too informal. 
E) A signoff such as "cheers" is too informal to use for emails.

In an online context, a user's credentials refers to his or her expertise and experience.

Compared to other types of media, written business messages tend to ________.

Which of the following is generally NOT an obstacle when you are considering using technology-mediated communication tools globally?

Rindy is the team leader on a project that involves several team members from several different departments in her company. The best way for her to share information and files and to facilitate collaboration is to ________.

Most web-based tools are platform agnostic.

Which of the following communications solutions is likely to require the highest bandwidth?

Which of the following are important when sending messages to mobile devices?

Which of the following communication media would be placed highest on the media richness hierarchy?

Which medium is most likely to be affected by file size restrictions and attachment restrictions?

A significant disadvantage to a company distributing videos on YouTube is that ________.

Virtual communications tools can cause profound damage to working relationships and company reputation.

A portable document format (PDF)file is ________.

One advantage of using a blog as a distribution tool is that ________.

Why is it not possible to rely on acts such as PIPEDA to protect you if you are using most cloud-based servers to store data?

Which of the following statements is TRUE?

Which of the following is the least secure way to communicate digitally with a colleague about private company business?

Whenever possible, demonstrate the credibility of your data on a blog by linking to the source.

Which of the following statements is TRUE?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

Who Are You Understanding Intercultural Communication and Workplace Diversity

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters

Exam 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace

In an online context, a user's credentials refers to his or her expertise and experience.

Compared to other types of media, written business messages tend to ________.

Which of the following is generally NOT an obstacle when you are considering using technology-mediated communication tools globally?

Rindy is the team leader on a project that involves several team members from several different departments in her company. The best way for her to share information and files and to facilitate collaboration is to ________.

Most web-based tools are platform agnostic.

Which of the following communications solutions is likely to require the highest bandwidth?

Which of the following are important when sending messages to mobile devices?

Which of the following communication media would be placed highest on the media richness hierarchy?

Which medium is most likely to be affected by file size restrictions and attachment restrictions?

A significant disadvantage to a company distributing videos on YouTube is that ________.

Virtual communications tools can cause profound damage to working relationships and company reputation.

A portable document format (PDF)file is ________.

One advantage of using a blog as a distribution tool is that ________.

Why is it not possible to rely on acts such as PIPEDA to protect you if you are using most cloud-based servers to store data?

Which of the following statements is TRUE?

Which of the following is the least secure way to communicate digitally with a colleague about private company business?

Whenever possible, demonstrate the credibility of your data on a blog by linking to the source.

Which of the following statements is TRUE?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

Who Are You Understanding Intercultural Communication and Workplace Diversity

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters