Question 1

An organizing campaign is the second step in forming a union.

Accepted Answer

A) True 
 B)False

Question 2

The process of negotiating a labor contract with management is called collective bargaining.

Accepted Answer

A) True 
 B)False

Question 3

Approximately 18 percent of the U.S. workforce belong to unions.

Accepted Answer

A) True 
 B)False

Question 4

The AFL-CIO may represent all of the following occupations except

Accepted Answer

A)  actors, painters, and barbers. 
B)  carpenters, painters, and construction workers. 
C)  teachers, postal workers, and retail clerks. 
D)  ministers, rabbis, priests, and managers. 
E)  firefighters, bricklayers, and newspaper reporters. 
A)  actors, painters, and barbers. 
B)  carpenters, painters, and construction workers. 
C)  teachers, postal workers, and retail clerks. 
D)  ministers, rabbis, priests, and managers. 
E)  firefighters, bricklayers, and newspaper reporters.

Question 5

Identify and describe the major steps involved in forming a union.

Accepted Answer

Forming a union involves several major s

Question 6

The difference between mediation and arbitration is

Accepted Answer

A)  in arbitration the problem may not be resolved, and mediation is the final step in which the involved parties must come to a resolution. 
B)  arbitration uses a neutral third party in the negotiations. 
C)  in mediation the president of the United States has the authority to step in, but not so in arbitration. 
D)  mediation uses a neutral third party in the negotiations. 
E)  mediation is a formal hearing, whereas arbitration is an informal discussion of the problem. 
A)  in arbitration the problem may not be resolved, and mediation is the final step in which the involved parties must come to a resolution. 
B)  arbitration uses a neutral third party in the negotiations. 
C)  in mediation the president of the United States has the authority to step in, but not so in arbitration. 
D)  mediation uses a neutral third party in the negotiations. 
E)  mediation is a formal hearing, whereas arbitration is an informal discussion of the problem.

Question 7

Ximena believes her discharge from the MCO Corporation for stealing was unfair. To her disappointment, management, from the first-line supervisor to corporate-level officers, has continually denied her grievance. Because the union contract allows it, Ximena will probably ask

Accepted Answer

A)  for arbitration of the case. 
B)  for a fact finder's investigation. 
C)  the union to strike. 
D)  for renegotiation of the entire contract. 
E)  to submit the case to the courts. 
A)  for arbitration of the case. 
B)  for a fact finder's investigation. 
C)  the union to strike. 
D)  for renegotiation of the entire contract. 
E)  to submit the case to the courts.

Question 8

A situation in which workers may choose not to join a union but must pay union dues is called a(n) ____ shop.

Accepted Answer

A)  union 
B)  agency 
C)  maintenance 
D)  closed 
E)  open 
A)  union 
B)  agency 
C)  maintenance 
D)  closed 
E)  open

Question 9

New Union
Evan has been greatly concerned about the union he belongs to. He has been so fed up with the empty promises and the lack of accomplishments that he is seriously considering starting a new union. High on Evan's agenda is determining the reasons why anyone should join his union out of all the others. Another big issue is creating a list of worker needs that his union would fight for. Yet another is developing contracts for his members that cover as many aspects as possible so that the likelihood of future disputes is minimized.
Evan is debating whether he should set up an industry-based union or a company-specific shop, which all employees must join before working at that company. Evan also wants to fine-tune the grievance procedure because he knows, sooner or later, that he will need to go through it.
-Refer to New Union. In considering the type of shop to set up, Evan must know that the ____ shop was outlawed by the Taft-Hartley Act.

Accepted Answer

A)  open 
B)  temporary 
C)  union 
D)  closed 
E)  agency 
A)  open 
B)  temporary 
C)  union 
D)  closed 
E)  agency

Question 10

In a(n) ____ shop, an employee who joins a union must remain a union member as long as he or she is employed by the firm or for the duration of the contract period.

Accepted Answer

A)  maintenance 
B)  union 
C)  agency 
D)  closed 
E)  open 
A)  maintenance 
B)  union 
C)  agency 
D)  closed 
E)  open

Question 11

Suppose a union threatened a strike that had the potential to shut down all electric power in the Washington-Baltimore-New York corridor after unsuccessful mediation and arbitration. The next step might be for the

Accepted Answer

A)  residents to seek alternative sources of electric power. 
B)  mayors of the three cities to ask their respective governors to call out the National Guard of each state involved. 
C)  president of the United States to obtain a temporary injunction to prevent the strike. 
D)  manager of the electric company's generating station to call a wildcat strike. 
E)  union president to contact the Federal Emergency Management Agency (FEM
A) . 
A)  residents to seek alternative sources of electric power. 
B)  mayors of the three cities to ask their respective governors to call out the National Guard of each state involved. 
C)  president of the United States to obtain a temporary injunction to prevent the strike. 
D)  manager of the electric company's generating station to call a wildcat strike. 
E)  union president to contact the Federal Emergency Management Agency (FEM
A) .

Question 12

From which two sources does a union get its power to negotiate effectively with the management of a business?

Accepted Answer

A union derives its power to negotiate e

Question 13

Trace the development of labor unions in the United States since the mid-1800s.

Accepted Answer

Labor unions in the United States have a

Question 14

The first known strike in the United States involved a group of Philadelphia ____, who stopped working because of demands for higher wages.

Accepted Answer

A)  textile workers 
B)  teamsters 
C)  coal miners 
D)  printers 
E)  railroad workers 
A)  textile workers 
B)  teamsters 
C)  coal miners 
D)  printers 
E)  railroad workers

Question 15

A situation in which new employees need not be union members to begin employment but must join the union after a specified probationary period is known as a(n) ____ shop.

Accepted Answer

A)  agency 
B)  closed 
C)  maintenance 
D)  open 
E)  union 
A)  agency 
B)  closed 
C)  maintenance 
D)  open 
E)  union

Question 16

New Union
Evan has been greatly concerned about the union he belongs to. He has been so fed up with the empty promises and the lack of accomplishments that he is seriously considering starting a new union. High on Evan's agenda is determining the reasons why anyone should join his union out of all the others. Another big issue is creating a list of worker needs that his union would fight for. Yet another is developing contracts for his members that cover as many aspects as possible so that the likelihood of future disputes is minimized.
Evan is debating whether he should set up an industry-based union or a company-specific shop, which all employees must join before working at that company. Evan also wants to fine-tune the grievance procedure because he knows, sooner or later, that he will need to go through it.
-Refer to New Union. In developing union-management contracts for his members, Evan should ensure that all of the following are covered in the contract except

Accepted Answer

A)  forms of pay. 
B)  pay determinants. 
C)  member relations. 
D)  magnitude of pay. 
E)  seniority. 
A)  forms of pay. 
B)  pay determinants. 
C)  member relations. 
D)  magnitude of pay. 
E)  seniority.

Question 17

When Arthur heard about two line workers in another department being fired after a disagreement with their manager, he decided it was time to join the union: "I have a family to feed, and I can't risk losing my job because some manager has a bad day." Arthur's reason for joining a union is to

Accepted Answer

A)  combat alienation. 
B)  increase job security. 
C)  correct perceived deficiencies. 
D)  increase his salary. 
E)  reinforce his family's support for the union. 
A)  combat alienation. 
B)  increase job security. 
C)  correct perceived deficiencies. 
D)  increase his salary. 
E)  reinforce his family's support for the union.

Question 18

Union organizers at the Maytag plant have just been informed that management has rejected their request to be recognized as the bargaining representative for plant employees. Which of the following will occur next?

Accepted Answer

A)  The NLRB will conduct a formal election. 
B)  The NLRB will conduct an organizing campaign. 
C)  Union organizers will conduct a formal election. 
D)  Union organizers will conduct an organizing campaign. 
E)  Management will conduct a formal election. 
A)  The NLRB will conduct a formal election. 
B)  The NLRB will conduct an organizing campaign. 
C)  Union organizers will conduct a formal election. 
D)  Union organizers will conduct an organizing campaign. 
E)  Management will conduct a formal election.

Question 19

During union-management contract negotiations, what issues do the unions tend to emphasize and what issues do the managers tend to emphasize?

Accepted Answer

During union-management contract negotia

Question 20

If the AFL-CIO were to set up a long-range strategic partnership with a company, which of the following could be included in the agreement?

Accepted Answer

A)  Less employee involvement 
B)  Decreased worker accountability 
C)  Decreased worker responsibility and thus less stress 
D)  Increased costs 
E)  Increased worker participation in decision making 
A)  Less employee involvement 
B)  Decreased worker accountability 
C)  Decreased worker responsibility and thus less stress 
D)  Increased costs 
E)  Increased worker participation in decision making

Exam 11: Enhancing Union-Management Relations

An organizing campaign is the second step in forming a union.

The process of negotiating a labor contract with management is called collective bargaining.

Approximately 18 percent of the U.S. workforce belong to unions.

The AFL-CIO may represent all of the following occupations except

Identify and describe the major steps involved in forming a union.

The difference between mediation and arbitration is

Ximena believes her discharge from the MCO Corporation for stealing was unfair. To her disappointment, management, from the first-line supervisor to corporate-level officers, has continually denied her grievance. Because the union contract allows it, Ximena will probably ask

A situation in which workers may choose not to join a union but must pay union dues is called a(n) ____ shop.

In a(n) ____ shop, an employee who joins a union must remain a union member as long as he or she is employed by the firm or for the duration of the contract period.

Suppose a union threatened a strike that had the potential to shut down all electric power in the Washington-Baltimore-New York corridor after unsuccessful mediation and arbitration. The next step might be for the

From which two sources does a union get its power to negotiate effectively with the management of a business?

Trace the development of labor unions in the United States since the mid-1800s.

The first known strike in the United States involved a group of Philadelphia ____, who stopped working because of demands for higher wages.

A situation in which new employees need not be union members to begin employment but must join the union after a specified probationary period is known as a(n) ____ shop.

When Arthur heard about two line workers in another department being fired after a disagreement with their manager, he decided it was time to join the union: "I have a family to feed, and I can't risk losing my job because some manager has a bad day." Arthur's reason for joining a union is to

Union organizers at the Maytag plant have just been informed that management has rejected their request to be recognized as the bargaining representative for plant employees. Which of the following will occur next?

During union-management contract negotiations, what issues do the unions tend to emphasize and what issues do the managers tend to emphasize?

If the AFL-CIO were to set up a long-range strategic partnership with a company, which of the following could be included in the agreement?

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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