Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

In a service process,the greater the emphasis on intangible activities is,the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

________ gets its name from the fact that items are moved through the different manufacturing steps in groups.

Why are process decisions important?

The process design team at a manufacturer has broken an assembly process into eight basic steps,each with a required time,and predecessor as shown in the table.There are 8 productive hours available in a day and the manufacturer wishes to produce 400 units. -What is the theoretical minimum number of stations?

A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic achievements for proud students and alumni probably uses:

Which of these manufacturing processes is most likely dictated by the physical characteristics of the product being produced?

The ________ includes all value-added physical and intangible activities that a service organization provides to the customer.

Champion Cooling has just signed a contract to assemble window air conditioners for another company.The list of tasks,including time requirements and immediate predecessors,follows.Initially,the plan was to make 300 units in an eight hour day but as the summer months approach,Champion Cooling finds themselves far behind in total production.They wish to reconfigure their production line in order to produce maximum output.What should their takt time be?

A cellular layout is another name for a functional layout.

Define the terms front room and back room and describe the roles these processes play in service operations.What must operations managers take into consideration when setting up these two processes?

The back room refers to the part of the service process where the customer is not visible to the other customers waiting for service.

Takt time is the upper limit on the elapsed time between completions of successive items on a production line.

An advantage of a production line process is:

What is the optimal location for these departments in the floor plan depicted if the transportation cost is $2 per foot and the departments have a daily number of trips between each other as shown?

A manufacturing process decision affects:

A(n)________ is a highly automated batch process that can reduce the cost of making groups of similar products.

The time between completions of successive units on a production line is called:

Cycle time is the sum of all of the task times.

The three dimensions of service positioning are the service package,the degree of customization and the amount of customer contact.

According to the law of variability,converting from an assemble-to-order to a make-to-order production process should increase productivity of the manufacturing processes.