Exam 1: Achieving Success Through Effective Business Communication

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The communication process is a simple one consisting of two phases: the sender transmits the message and the receiver gets the message.

(True/False)

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Question 41

With the audience-centred approach,communicators try to learn as much as possible about their receivers.

(True/False)

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Question 42

Most messages aimed at important external receivers,such as the press,investors,and customers are drafted by the president of the company.

(True/False)

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Question 43

The more your audience members share your experiences-personal,professional,and cultural-the more likely they are to extract the same meanings that you encode in your messages.

(True/False)

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Question 44

Communication and effective communication are basically the same thing.

(True/False)

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Question 45

Statements to the press,letters to investors,advertisements,and price announcements require ________

(Multiple Choice)

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Question 46

Describe "constructive feedback" and compare it with "destructive feedback." Why is feedback important? How should you receive feedback?

(Essay)

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Question 47

Today's successful companies _____________

(Multiple Choice)

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Question 48

Most often you will be communicating with people who are similar to you in age,profession,and ethnic background.

(True/False)

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Question 49

The term "corporate culture" refers to ______________________

(Multiple Choice)

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Question 50

Describe five strategies for overcoming communication barriers and briefly explain what each one of these strategies requires.

(Essay)

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Question 51

Technology always helps a company.

(True/False)

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Question 52

List at least three examples of formal external communication.

(Essay)

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Question 53

The informal communication network within an organization is referred to as the __________.

(Short Answer)

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Question 54

A message is interpreted correctly when the receiver assigns to the words the same meaning as the sender intended and then responds in the desired way.

(True/False)

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Question 55

On a typical day,the average office worker sends and receives about __________ email messages.

(Multiple Choice)

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Question 56

Only 20 percent of the information that travels along the grapevine in an organization pertains to business.

(True/False)

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Question 57

The most extreme example of how backgrounds can impede communication occurs when the communicators _________________

(Multiple Choice)

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Question 58

Describe the seven phases of the communication process.

(Essay)

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Question 59

To make your business messages more effective you should _______________.

(Multiple Choice)

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Question 60

Showing 41 - 60 of 98

The communication process is a simple one consisting of two phases: the sender transmits the message and the receiver gets the message.

With the audience-centred approach,communicators try to learn as much as possible about their receivers.

Most messages aimed at important external receivers,such as the press,investors,and customers are drafted by the president of the company.

The more your audience members share your experiences-personal,professional,and cultural-the more likely they are to extract the same meanings that you encode in your messages.

Communication and effective communication are basically the same thing.

Statements to the press,letters to investors,advertisements,and price announcements require ________

Describe "constructive feedback" and compare it with "destructive feedback." Why is feedback important? How should you receive feedback?

Today's successful companies _____________

Most often you will be communicating with people who are similar to you in age,profession,and ethnic background.

The term "corporate culture" refers to ______________________

Describe five strategies for overcoming communication barriers and briefly explain what each one of these strategies requires.

Technology always helps a company.

List at least three examples of formal external communication.

The informal communication network within an organization is referred to as the __________.

A message is interpreted correctly when the receiver assigns to the words the same meaning as the sender intended and then responds in the desired way.

On a typical day,the average office worker sends and receives about __________ email messages.

Only 20 percent of the information that travels along the grapevine in an organization pertains to business.

The most extreme example of how backgrounds can impede communication occurs when the communicators _________________

Describe the seven phases of the communication process.

To make your business messages more effective you should _______________.

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

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