Exam 1: Achieving Success Through Effective Business Communication

Discuss the evolution of organizational structures and how these structures affect communication.

Increased globalization and workforce __________ mean that employees must be able to communicate with people from other cultures.

An ethical __________ involves choosing among conflicting alternatives that aren't clear-cut.

The first step in the communication process is "the sender has an idea."

Communicating in today's business environment nearly always requires some level of technical competence.

Because of technology's speed and efficiency,it is the best choice for every communication situation.

Setting aside time to attend to email and telephone messages all at once is one way to help minimize distractions.

The grapevine helps employers determine if their formal means of communication are effective.

Information has become one of the most important resources in business today.

Briefly explain the difference between an ethical dilemma and an ethical lapse.

The director of advertising writing a memo to the plant manager is an example of _______________

Communication is effective only when _____________________

When people must choose between conflicting loyalties and weigh difficult trade-offs,they are facing an ethical lapse.

Most of the information that flows downward in an organization is geared toward helping employees do their jobs.

After getting a message,a receiver responds by giving the sender __________.

An ethical __________ involves making a clearly unethical or illegal choice.

A major barrier to effective communication is competing messages.

The "grapevine" is another name for formal horizontal communication.

Briefly define "knowledge workers."

Briefly explain the nature and importance of the final phase in the communication process.