Question 1

Younger employees in Canadian companies often communicate with older colleagues as equals,___________

Accepted Answer

A)  in an attempt to "save face." 
B)  even to the point of openly disagreeing with them. 
C)  In an attempt to gain promotions. 
D)  especially when at a social gathering. 
A)  in an attempt to "save face." 
B)  even to the point of openly disagreeing with them. 
C)  In an attempt to gain promotions. 
D)  especially when at a social gathering.

Question 2

In China,it is considered polite to pour tea for yourself and then offer the rest of the table some.

Accepted Answer

A) True 
 B)False

Question 3

Machine translation uses computerized intelligence (such as software on websites)to translate material from one language to another.

Accepted Answer

A) True 
 B)False

Question 4

For more effective intercultural communications make sure you and the listener agree on what has been said and decided.

Accepted Answer

A) True 
 B)False

Question 5

What is ethnocentrism,and how can it be overcome?

Accepted Answer

Ethnocentrism is the tendency to judge a

Question 6

Ethnocentrism is the tendency to judge all other groups according to your own group's standards,behaviours,and customs.

Accepted Answer

A) True 
 B)False

Question 7

Differences in __________,such as gestures and eye contact,are a source of misunderstanding during intercultural communications.

Accepted Answer

The answer of Differences in __________,such as gestures and eye...

Question 8

Canadian and U.S.workers typically prefer an open and direct communication style.

Accepted Answer

A) True 
 B)False

Question 9

Formal rules of social etiquette are explicit and well defined,but informal rules are learned through observation and imitation.

Accepted Answer

A) True 
 B)False

Question 10

Jokes and references to popular Canadian entertainment usually rely on cultural issues that your audience will be aware of after living in Canada for one year.

Accepted Answer

A) True 
 B)False

Question 11

Generally,businesspeople in Canada show respect by addressing top managers ________________

Accepted Answer

A)  by using their job titles. 
B)  by using their first names. 
C)  by using "Mr." or "Ms." 
D)  none of the above. 
A)  by using their job titles. 
B)  by using their first names. 
C)  by using "Mr." or "Ms." 
D)  none of the above.

Question 12

If you don't have the time or the opportunity to learn a new language,learning just a few common phrases is considered insulting in most cultures.

Accepted Answer

A) True 
 B)False

Question 13

Ethnocentrism can be overcome by ________________

Accepted Answer

A)  maintaining an open mind. 
B)  judging other groups according to your own standards. 
C)  ignoring the distinctions between cultures. 
D)  remembering that people from other cultures communicate in ways that are inferior to your own. 
A)  maintaining an open mind. 
B)  judging other groups according to your own standards. 
C)  ignoring the distinctions between cultures. 
D)  remembering that people from other cultures communicate in ways that are inferior to your own.

Question 14

To learn as much as you can about a culture ____________

Accepted Answer

A)  do volunteer work that gives you experience with people from other cultures. 
B)  talk to people to find out what they think of different cultures. 
C)  learn the language. 
D)  watch foreign television programs. 
A)  do volunteer work that gives you experience with people from other cultures. 
B)  talk to people to find out what they think of different cultures. 
C)  learn the language. 
D)  watch foreign television programs.

Question 15

To convey meaning in a low-context culture such as the one existing in Germany,people rely more on ________________

Accepted Answer

A)  gestures and vocal inflection. 
B)  indirectness and metaphors. 
C)  situational cues. 
D)  explicit verbal communication. 
A)  gestures and vocal inflection. 
B)  indirectness and metaphors. 
C)  situational cues. 
D)  explicit verbal communication.

Question 16

To overcome ethnocentrism,you should ignore the differences between another person's culture and your own.

Accepted Answer

A) True 
 B)False

Question 17

)With market globalization,intercultural communication _____________________.

Accepted Answer

A)  becomes less of a challenge. 
B)  reduces your chances of interacting with people who speak another language. 
C)  is aided by advanced technologies such as faxes, overnight delivery, and email. 
D)  all of the above. 
A)  becomes less of a challenge. 
B)  reduces your chances of interacting with people who speak another language. 
C)  is aided by advanced technologies such as faxes, overnight delivery, and email. 
D)  all of the above.

Question 18

Intercultural communication is the process of sending and receiving messages within a specific culture.

Accepted Answer

A) True 
 B)False

Question 19

When ethnocentric people stereotype an entire group of people,they are usually justified in doing so.

Accepted Answer

A) True 
 B)False

Question 20

Regardless of the country you're doing business in,a person suspected of a crime is considered innocent until proven guilty.

Accepted Answer

A) True 
 B)False

Younger employees in Canadian companies often communicate with older colleagues as equals,___________

In China,it is considered polite to pour tea for yourself and then offer the rest of the table some.

Machine translation uses computerized intelligence (such as software on websites)to translate material from one language to another.

For more effective intercultural communications make sure you and the listener agree on what has been said and decided.

What is ethnocentrism,and how can it be overcome?

Ethnocentrism is the tendency to judge all other groups according to your own group's standards,behaviours,and customs.

Differences in __________,such as gestures and eye contact,are a source of misunderstanding during intercultural communications.

Canadian and U.S.workers typically prefer an open and direct communication style.

Formal rules of social etiquette are explicit and well defined,but informal rules are learned through observation and imitation.

Jokes and references to popular Canadian entertainment usually rely on cultural issues that your audience will be aware of after living in Canada for one year.

Generally,businesspeople in Canada show respect by addressing top managers ________________

If you don't have the time or the opportunity to learn a new language,learning just a few common phrases is considered insulting in most cultures.

Ethnocentrism can be overcome by ________________

To learn as much as you can about a culture ____________

To convey meaning in a low-context culture such as the one existing in Germany,people rely more on ________________

To overcome ethnocentrism,you should ignore the differences between another person's culture and your own.

)With market globalization,intercultural communication _____________________.

Intercultural communication is the process of sending and receiving messages within a specific culture.

When ethnocentric people stereotype an entire group of people,they are usually justified in doing so.

Regardless of the country you're doing business in,a person suspected of a crime is considered innocent until proven guilty.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 3: Communicating Interculturally

Younger employees in Canadian companies often communicate with older colleagues as equals,___________

In China,it is considered polite to pour tea for yourself and then offer the rest of the table some.

Machine translation uses computerized intelligence (such as software on websites)to translate material from one language to another.

For more effective intercultural communications make sure you and the listener agree on what has been said and decided.

What is ethnocentrism,and how can it be overcome?

Ethnocentrism is the tendency to judge all other groups according to your own group's standards,behaviours,and customs.

Differences in __________,such as gestures and eye contact,are a source of misunderstanding during intercultural communications.

Canadian and U.S.workers typically prefer an open and direct communication style.

Formal rules of social etiquette are explicit and well defined,but informal rules are learned through observation and imitation.

Jokes and references to popular Canadian entertainment usually rely on cultural issues that your audience will be aware of after living in Canada for one year.

Generally,businesspeople in Canada show respect by addressing top managers ________________

If you don't have the time or the opportunity to learn a new language,learning just a few common phrases is considered insulting in most cultures.

Ethnocentrism can be overcome by ________________

To learn as much as you can about a culture ____________

To convey meaning in a low-context culture such as the one existing in Germany,people rely more on ________________

To overcome ethnocentrism,you should ignore the differences between another person's culture and your own.

)With market globalization,intercultural communication _____________________.

Intercultural communication is the process of sending and receiving messages within a specific culture.

When ethnocentric people stereotype an entire group of people,they are usually justified in doing so.

Regardless of the country you're doing business in,a person suspected of a crime is considered innocent until proven guilty.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters