Exam 3: Communicating Interculturally

Ethnocentric people are prone to __________,or attempting to predict individuals' behaviour or character on the basis of their membership in a particular group.

What is a culture?

If you have a long-term business relationship with people of another culture,__________

Advanced technologies allow manufacturers to produce their goods in foreign locations that offer unfavourable corporate tax rates and high-cost labour.

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

If you react with __________,you tend to judge all other groups according to your own group's standards,behaviours,and customs.

In international business correspondence,you should __________ your approach,style,and tone to meet their expectations.

Both __________ and workforce diversity create advantages-and challenges-for business communicators throughout the world.

People from Canada and the United Kingdom rarely misunderstand each other because they speak the same language.

When writing letters to businesspeople in other countries,you should ________________

From culture to culture,what people consider legal and ethical varies widely.

Social rules vary from culture to culture.Give a specific example of each of the following social rules: 1)roles and status,2)use of manners,and 3)concepts of time.

In general,when writing to someone in another country,Canadian businesspeople should be a bit more formal than they would be otherwise.

Avoid cultural blunders by recognizing and accommodating six main types of cultural differences: contextual,legal and ethical,social,nonverbal signals,and _____________

A company's cultural diversity affects how its business messages are conceived,composed,delivered,received,and interpreted.

Because Canada and Germany have such high-context cultures,they rely heavily on verbal communication and less on implied meaning.

Chinese and Japanese negotiators primarily focus on building relationships before entering into serious negotiations.

When sending written communication to businesspeople from another culture ____________

__________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behaviour.

In a(n)__________ culture such as exists in Germany,people rely more on verbal communication and less on circumstances and implied meaning.