Question 1

Withholding __________ information or overemphasizing positive information is unethical and unfair to your reader.

Accepted Answer

The answer of Withholding __________ information or overemphasizing positive information...

Question 2

When turning down a(n)__________ or a request for a favour,consider your relationship with the reader.

Accepted Answer

The answer of When turning down a(n)__________ or a request...

Question 3

When delivering bad news,wording such as "We must turn down," "Much as I would like to," and "We cannot afford to" _____________

Accepted Answer

A)  soften the blow by drawing attention away from reader and onto the sender. 
B)  will impress the reader as being straightforward and forceful. 
C)  is likely to cause pain and anger in the reader. 
D)  is unavoidable. 
A)  soften the blow by drawing attention away from reader and onto the sender. 
B)  will impress the reader as being straightforward and forceful. 
C)  is likely to cause pain and anger in the reader. 
D)  is unavoidable.

Question 4

In a bad-news message,the reasons for the decision _____________

Accepted Answer

A)  are so obvious that you don't need to mention them. 
B)  come directly after the buffer and follow naturally from it. 
C)  are glossed over quickly. 
D)  are long and roundabout to cushion the negative aspects. 
A)  are so obvious that you don't need to mention them. 
B)  come directly after the buffer and follow naturally from it. 
C)  are glossed over quickly. 
D)  are long and roundabout to cushion the negative aspects.

Question 5

In the close to a bad-news message,you repeat the bad news.

Accepted Answer

A) True 
 B)False

Question 6

Bad-news messages should have the same approach and tone no matter what the culture of the audience.

Accepted Answer

A) True 
 B)False

Question 7

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

Accepted Answer

A) True 
 B)False

Question 8

When you use the direct plan for a bad-news message,you _____________

Accepted Answer

A)  begin with a buffer. 
B)  have more room to discuss pertinent details. 
C)  can get right to the point. 
D)  can expect your audience to be offended. 
A)  begin with a buffer. 
B)  have more room to discuss pertinent details. 
C)  can get right to the point. 
D)  can expect your audience to be offended.

Question 9

Briefly describe five guidelines to follow in writing effective conclusions to negative messages.

Accepted Answer

(1)Keep it positive: there's no need to

Question 10

Words that should not appear in a bad-news letter include unfortunately,regret,and inconvenience,because they're negative and counterproductive.

Accepted Answer

A) True 
 B)False

Question 11

Avoid words such as wrong,fault,and unfortunately because _____________

Accepted Answer

A)  they create a negative tone and are counterproductive. 
B)  they are too abstract. 
C)  they imply that you are apologizing. 
D)  they are impersonal and passive. 
A)  they create a negative tone and are counterproductive. 
B)  they are too abstract. 
C)  they imply that you are apologizing. 
D)  they are impersonal and passive.

Withholding __________ information or overemphasizing positive information is unethical and unfair to your reader.

When turning down a(n)__________ or a request for a favour,consider your relationship with the reader.

When delivering bad news,wording such as "We must turn down," "Much as I would like to," and "We cannot afford to" _____________

In a bad-news message,the reasons for the decision _____________

In the close to a bad-news message,you repeat the bad news.

Bad-news messages should have the same approach and tone no matter what the culture of the audience.

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

When you use the direct plan for a bad-news message,you _____________

Briefly describe five guidelines to follow in writing effective conclusions to negative messages.

Words that should not appear in a bad-news letter include unfortunately,regret,and inconvenience,because they're negative and counterproductive.

Avoid words such as wrong,fault,and unfortunately because _____________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 9: Writing Negative Messages

Withholding __________ information or overemphasizing positive information is unethical and unfair to your reader.

When turning down a(n)__________ or a request for a favour,consider your relationship with the reader.

When delivering bad news,wording such as "We must turn down," "Much as I would like to," and "We cannot afford to" _____________

In a bad-news message,the reasons for the decision _____________

In the close to a bad-news message,you repeat the bad news.

Bad-news messages should have the same approach and tone no matter what the culture of the audience.

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

When you use the direct plan for a bad-news message,you _____________

Briefly describe five guidelines to follow in writing effective conclusions to negative messages.

Words that should not appear in a bad-news letter include unfortunately,regret,and inconvenience,because they're negative and counterproductive.

Avoid words such as wrong,fault,and unfortunately because _____________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters