Question 1

Describe the elements of an effective letter rejecting a job applicant.

Accepted Answer

Rejecting job applicants requires choosi

Question 2

Performance problems should place blame on the employee with an attack.

Accepted Answer

A) True 
 B)False

Question 3

You are faced with informing your supervisor about massive production delays.Company policy dictates that you must provide this information in writing.What questions should you consider when deciding between the direct and indirect approaches for your message?

Accepted Answer

(1)Will the bad news come as a shock to

Question 4

Briefly describe the elements of a negative message that uses the indirect approach.

Accepted Answer

Begin with a buffer (a neutral statement

Question 5

When terminating an employee's employment,avoid statements that might expose the company to a lawsuit for __________.

Accepted Answer

wrongful t

Question 6

Your reasons for a negative decision should convince your audience that the decision is justified,__________,and logical.

Accepted Answer

The answer of Your reasons for a negative decision should...

Question 7

Use the direct plan with a bad-news message if _____________

Accepted Answer

A)  the message will have a great deal of personal impact on members of the audience. 
B)  when the reader prefers short messages. 
C)  an order is unfillable or portions of it must be back-ordered. 
D)  you are refusing to make an adjustment on a claim. 
A)  the message will have a great deal of personal impact on members of the audience. 
B)  when the reader prefers short messages. 
C)  an order is unfillable or portions of it must be back-ordered. 
D)  you are refusing to make an adjustment on a claim.

Question 8

A neutral lead-in to bad news is called _____________

Accepted Answer

A)  a buffer. 
B)  a disclaimer. 
C)  an apology. 
D)  a refusal. 
A)  a buffer. 
B)  a disclaimer. 
C)  an apology. 
D)  a refusal.

Question 9

When implying bad news _____________

Accepted Answer

A)  be sure your audience understands the entire message, including the bad news. 
B)  overemphasize the positive. 
C)  be direct, using words like "can't" and "unable." 
D)  apologize first, and then state your reasons for the rejection or denial. 
A)  be sure your audience understands the entire message, including the bad news. 
B)  overemphasize the positive. 
C)  be direct, using words like "can't" and "unable." 
D)  apologize first, and then state your reasons for the rejection or denial.

Question 10

If you defame Greg in a letter,Greg must prove that the statement hurt his reputation,that the statement has been published and ______________________

Accepted Answer

A)  that the statement is false. 
B)  that the statement is considered slander. 
C)  that the statement is outrageous. 
D)  that the statement is true. 
A)  that the statement is false. 
B)  that the statement is considered slander. 
C)  that the statement is outrageous. 
D)  that the statement is true.

Question 11

The point of using the indirect plan is to _____________

Accepted Answer

A)  keep readers in the dark about the bad news. 
B)  keep your company's best interests foremost. 
C)  ease the blow and help readers accept the situation. 
D)  save face for your company. 
A)  keep readers in the dark about the bad news. 
B)  keep your company's best interests foremost. 
C)  ease the blow and help readers accept the situation. 
D)  save face for your company.

Question 12

When the message is a combination of good news and bad news,use the indirect approach to turn the good news into a buffer for the bad news.

Accepted Answer

A) True 
 B)False

Question 13

When you use language that avoids an accusing tone,you protect your audience's pride.

Accepted Answer

A) True 
 B)False

Question 14

In the __________ plan for bad-news messages,the negative decision comes after the reasons supporting the decision.

Accepted Answer

The answer of In the __________ plan for bad-news messages,the...

Question 15

Before sending out an email regarding delays in an important construction project,you decide to take another look at your subject line.It reads,"Unfortunate delays in construction schedule." Rewrite the subject line to make it more neutral.

Accepted Answer

"Revised construction schedule

Question 16

When refusing requests for recommendation letters _____________

Accepted Answer

A)  maintain goodwill by using a conversational tone. 
B)  suggest an alternate avenue of assistance. 
C)  be as direct as possible. 
D)  point out the reasons for your refusal. 
A)  maintain goodwill by using a conversational tone. 
B)  suggest an alternate avenue of assistance. 
C)  be as direct as possible. 
D)  point out the reasons for your refusal.

Question 17

What are the two benefits of stating the bad news at the beginning of a negative message?

Accepted Answer

Stating the bad news at the be

Question 18

If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.

Accepted Answer

A) True 
 B)False

Question 19

You can ease the sense of disappointment of a bad-news message by using __________ words.

Accepted Answer

The answer of You can ease the sense of disappointment...

Question 20

Following the indirect plan,the bad news comes _____________

Accepted Answer

A)  immediately after the buffer. 
B)  immediately before the reasons. 
C)  immediately after the reasons. 
D)  at the very end. 
A)  immediately after the buffer. 
B)  immediately before the reasons. 
C)  immediately after the reasons. 
D)  at the very end.

Describe the elements of an effective letter rejecting a job applicant.

Performance problems should place blame on the employee with an attack.

You are faced with informing your supervisor about massive production delays.Company policy dictates that you must provide this information in writing.What questions should you consider when deciding between the direct and indirect approaches for your message?

Briefly describe the elements of a negative message that uses the indirect approach.

When terminating an employee's employment,avoid statements that might expose the company to a lawsuit for __________.

Your reasons for a negative decision should convince your audience that the decision is justified,__________,and logical.

Use the direct plan with a bad-news message if _____________

A neutral lead-in to bad news is called _____________

When implying bad news _____________

If you defame Greg in a letter,Greg must prove that the statement hurt his reputation,that the statement has been published and ______________________

The point of using the indirect plan is to _____________

When the message is a combination of good news and bad news,use the indirect approach to turn the good news into a buffer for the bad news.

When you use language that avoids an accusing tone,you protect your audience's pride.

In the __________ plan for bad-news messages,the negative decision comes after the reasons supporting the decision.

Before sending out an email regarding delays in an important construction project,you decide to take another look at your subject line.It reads,"Unfortunate delays in construction schedule." Rewrite the subject line to make it more neutral.

When refusing requests for recommendation letters _____________

What are the two benefits of stating the bad news at the beginning of a negative message?

If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.

You can ease the sense of disappointment of a bad-news message by using __________ words.

Following the indirect plan,the bad news comes _____________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 9: Writing Negative Messages

Describe the elements of an effective letter rejecting a job applicant.

Performance problems should place blame on the employee with an attack.

You are faced with informing your supervisor about massive production delays.Company policy dictates that you must provide this information in writing.What questions should you consider when deciding between the direct and indirect approaches for your message?

Briefly describe the elements of a negative message that uses the indirect approach.

When terminating an employee's employment,avoid statements that might expose the company to a lawsuit for __________.

Your reasons for a negative decision should convince your audience that the decision is justified,__________,and logical.

Use the direct plan with a bad-news message if _____________

A neutral lead-in to bad news is called _____________

When implying bad news _____________

If you defame Greg in a letter,Greg must prove that the statement hurt his reputation,that the statement has been published and ______________________

The point of using the indirect plan is to _____________

When the message is a combination of good news and bad news,use the indirect approach to turn the good news into a buffer for the bad news.

When you use language that avoids an accusing tone,you protect your audience's pride.

In the __________ plan for bad-news messages,the negative decision comes after the reasons supporting the decision.

Before sending out an email regarding delays in an important construction project,you decide to take another look at your subject line.It reads,"Unfortunate delays in construction schedule." Rewrite the subject line to make it more neutral.

When refusing requests for recommendation letters _____________

What are the two benefits of stating the bad news at the beginning of a negative message?

If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.

You can ease the sense of disappointment of a bad-news message by using __________ words.

Following the indirect plan,the bad news comes _____________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters