Question 1

________ procedure is a time-tested method for planning and running effective meetings.

Accepted Answer

Parliamentary
Explanation: Formal meetin

Question 2

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening strengthens organiza

Question 3

When it comes to nonverbal communication,

Accepted Answer

A)  culture does not influence how signals are interpreted. 
B)  the sender-rather than the receiver-gets to determine what signals mean. 
C)  it pays to be careful, since others might interpret things very differently than you intended. 
D)  eye contact is a universal symbol of respect. 
E)  one rule of thumb is that you can never smile too much. 
A)  culture does not influence how signals are interpreted. 
B)  the sender-rather than the receiver-gets to determine what signals mean. 
C)  it pays to be careful, since others might interpret things very differently than you intended. 
D)  eye contact is a universal symbol of respect. 
E)  one rule of thumb is that you can never smile too much.

Question 4

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 5

When it comes to overcoming resistance in groups,it is a good idea to

Accepted Answer

A)  avoid all conflict in the first place. 
B)  hold off dealing with minor problems until the conflict becomes major. 
C)  deal directly with resistance. 
D)  encourage participants to repress their emotions about the situation. 
E)  make an example of one team member by expelling him or her from the team. 
A)  avoid all conflict in the first place. 
B)  hold off dealing with minor problems until the conflict becomes major. 
C)  deal directly with resistance. 
D)  encourage participants to repress their emotions about the situation. 
E)  make an example of one team member by expelling him or her from the team.

Question 6

The key to a productive meeting is careful planning that addresses

Accepted Answer

A)  its purpose. 
B)  its participants. 
C)  its location and agenda. 
D)  none of the above. 
E)  all of the above. 
A)  its purpose. 
B)  its participants. 
C)  its location and agenda. 
D)  none of the above. 
E)  all of the above.

Question 7

Describe at least three common types of teams companies often create.

Accepted Answer

Teams can be formal or informal,dependin

Question 8

When composing collaborative messages,the best strategy is to

Accepted Answer

A)  avoid composing as a group. 
B)  begin by letting all members "do their own thing" and then seeing what they all produce. 
C)  let all members use their own preferred software. 
D)  make the team as large as possible so that every possible area of expertise will be covered. 
E)  insist that no one is leaving the room until the task is complete. 
A)  avoid composing as a group. 
B)  begin by letting all members "do their own thing" and then seeing what they all produce. 
C)  let all members use their own preferred software. 
D)  make the team as large as possible so that every possible area of expertise will be covered. 
E)  insist that no one is leaving the room until the task is complete.

Question 9

When a team that has never worked together collaborates on communication efforts,

Accepted Answer

A)  it's important to give members time to bond before getting down to business. 
B)  you don't have time to have team members get to know one another--work should begin immediately. 
C)  you should expect poor results. 
D)  members should always meet in person and never rely on meeting technologies. 
E)  they should avoid trying to reach consensus, since it is nearly impossible. 
A)  it's important to give members time to bond before getting down to business. 
B)  you don't have time to have team members get to know one another--work should begin immediately. 
C)  you should expect poor results. 
D)  members should always meet in person and never rely on meeting technologies. 
E)  they should avoid trying to reach consensus, since it is nearly impossible.

Question 10

Cloud computing offers little that can affect how teams conduct virtual meetings.

Accepted Answer

A) True 
 B)False

Question 11

Social networking technologies are designed to

Accepted Answer

A)  discourage employees from socializing at work. 
B)  help dissatisfied employees find better jobs. 
C)  discourage teamwork so individual employees can reach their full potential. 
D)  help employees respect the distinction between personal time and work. 
E)  do none of the above. 
A)  discourage employees from socializing at work. 
B)  help dissatisfied employees find better jobs. 
C)  discourage teamwork so individual employees can reach their full potential. 
D)  help employees respect the distinction between personal time and work. 
E)  do none of the above.

Question 12

You and several coworkers serve on a task force charged with updating the company personnel policy manual.To proceed effectively,you should concentrate on

Accepted Answer

A)  pointing out as many typos, misspellings, and grammatical errors as possible. 
B)  ensuring that all members have a clear and shared sense of purpose. 
C)  making other team members feel good. 
D)  making the manual as long as possible (to let everyone know you are serious). 
E)  doing all of the above. 
A)  pointing out as many typos, misspellings, and grammatical errors as possible. 
B)  ensuring that all members have a clear and shared sense of purpose. 
C)  making other team members feel good. 
D)  making the manual as long as possible (to let everyone know you are serious). 
E)  doing all of the above.

Question 13

List at least three strategies to keep your mind from wandering while listening to a speaker.

Accepted Answer

Although people can think faster than th

Question 14

The interactions and processes that take place among the members of a team are known as

Accepted Answer

A)  group norms. 
B)  groupthink. 
C)  group dynamics. 
D)  groupware. 
E)  group functionality. 
A)  group norms. 
B)  groupthink. 
C)  group dynamics. 
D)  groupware. 
E)  group functionality.

Question 15

________ management is a way of involving employees in the company's decision making.

Accepted Answer

Participative
Explanation: Par

Question 16

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Accepted Answer

A) True 
 B)False

Question 17

When conducting a meeting

Accepted Answer

A)  if some people are too quiet, leave them alone; they probably have nothing to contribute. 
B)  if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees. 
C)  try to simply act as an observer, and let the meeting "run itself." 
D)  allow only one comment on each issue-otherwise discussion can take too long. 
E)  do none of the above. 
A)  if some people are too quiet, leave them alone; they probably have nothing to contribute. 
B)  if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees. 
C)  try to simply act as an observer, and let the meeting "run itself." 
D)  allow only one comment on each issue-otherwise discussion can take too long. 
E)  do none of the above.

Question 18

A wiki is a website that allows anyone with access to add new material and edit existing material in collaborative documents.

Accepted Answer

A) True 
 B)False

Question 19

In productive teams,conflict is always handled politely-regardless of how strongly team members feel about their viewpoints.

Accepted Answer

A) True 
 B)False

Question 20

Using mnemonics (such as acronyms or rhymes)to help remember important information shared during a meeting

Accepted Answer

A)  is a waste of time. 
B)  works only if you have special training. 
C)  requires that you stop everyone from speaking so you can repeat what you hope to remember. 
D)  can be a useful strategy. 
E)  is far more effective than writing the information down. 
A)  is a waste of time. 
B)  works only if you have special training. 
C)  requires that you stop everyone from speaking so you can repeat what you hope to remember. 
D)  can be a useful strategy. 
E)  is far more effective than writing the information down.

________ procedure is a time-tested method for planning and running effective meetings.

List at least three benefits of effective listening in business.

When it comes to nonverbal communication,

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

When it comes to overcoming resistance in groups,it is a good idea to

The key to a productive meeting is careful planning that addresses

Describe at least three common types of teams companies often create.

When composing collaborative messages,the best strategy is to

When a team that has never worked together collaborates on communication efforts,

Cloud computing offers little that can affect how teams conduct virtual meetings.

Social networking technologies are designed to

You and several coworkers serve on a task force charged with updating the company personnel policy manual.To proceed effectively,you should concentrate on

List at least three strategies to keep your mind from wandering while listening to a speaker.

The interactions and processes that take place among the members of a team are known as

________ management is a way of involving employees in the company's decision making.

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

When conducting a meeting

A wiki is a website that allows anyone with access to add new material and edit existing material in collaborative documents.

In productive teams,conflict is always handled politely-regardless of how strongly team members feel about their viewpoints.

Using mnemonics (such as acronyms or rhymes)to help remember important information shared during a meeting

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

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Exam 2: Mastering Team Skills and Interpersonal Communication

________ procedure is a time-tested method for planning and running effective meetings.

List at least three benefits of effective listening in business.

When it comes to nonverbal communication,

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

When it comes to overcoming resistance in groups,it is a good idea to

The key to a productive meeting is careful planning that addresses

Describe at least three common types of teams companies often create.

When composing collaborative messages,the best strategy is to

When a team that has never worked together collaborates on communication efforts,

Cloud computing offers little that can affect how teams conduct virtual meetings.

Social networking technologies are designed to

You and several coworkers serve on a task force charged with updating the company personnel policy manual.To proceed effectively,you should concentrate on

List at least three strategies to keep your mind from wandering while listening to a speaker.

The interactions and processes that take place among the members of a team are known as

________ management is a way of involving employees in the company's decision making.

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

When conducting a meeting

A wiki is a website that allows anyone with access to add new material and edit existing material in collaborative documents.

In productive teams,conflict is always handled politely-regardless of how strongly team members feel about their viewpoints.

Using mnemonics (such as acronyms or rhymes)to help remember important information shared during a meeting

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters