Question 1

Briefly describe the contents and importance of a meeting agenda.

Accepted Answer

A meeting agenda should include items to

Question 2

The two most common reasons for unsuccessful teamwork are

Accepted Answer

A)  inadequate training and unclear goals. 
B)  difficult people and overwhelming workloads. 
C)  unreasonable deadlines and poor leadership. 
D)  lack of trust and poor communication. 
E)  poor technology and conflicting schedules. 
A)  inadequate training and unclear goals. 
B)  difficult people and overwhelming workloads. 
C)  unreasonable deadlines and poor leadership. 
D)  lack of trust and poor communication. 
E)  poor technology and conflicting schedules.

Question 3

An extranet is

Accepted Answer

A)  a web monitoring tool that provides an "extra net" of protection against malware and viruses. 
B)  a restricted website available to employees and to outside parties by invitation only. 
C)  another name for a social network such as LinkedIn. 
D)  another name for the hidden internet, which standard search engines do not reach. 
E)  a network tool that allows employers to "ping" website users and monitor their activity. 
A)  a web monitoring tool that provides an "extra net" of protection against malware and viruses. 
B)  a restricted website available to employees and to outside parties by invitation only. 
C)  another name for a social network such as LinkedIn. 
D)  another name for the hidden internet, which standard search engines do not reach. 
E)  a network tool that allows employers to "ping" website users and monitor their activity.

Question 4

In part,poor listening occurs because listeners

Accepted Answer

A)  can think faster than speakers can speak. 
B)  concentrate on each word the speaker says, rather than the overall point. 
C)  are unable to think originally. 
D)  cannot process words and phrases as quickly as speakers can say them. 
E)  do all of the above. 
A)  can think faster than speakers can speak. 
B)  concentrate on each word the speaker says, rather than the overall point. 
C)  are unable to think originally. 
D)  cannot process words and phrases as quickly as speakers can say them. 
E)  do all of the above.

Question 5

What is a hidden agenda?

Accepted Answer

Some team members may have a hidden agen

Question 6

Selective listening refers to

Accepted Answer

A)  a highly focused form of listening. 
B)  letting one's mind wander until something personally relevant is said. 
C)  a form of defensive listening. 
D)  listening only long enough to get a word in edgewise. 
E)  a time-saving technique in which you purposely ignore at least 25% of what a speaker says. 
A)  a highly focused form of listening. 
B)  letting one's mind wander until something personally relevant is said. 
C)  a form of defensive listening. 
D)  listening only long enough to get a word in edgewise. 
E)  a time-saving technique in which you purposely ignore at least 25% of what a speaker says.

Question 7

The primary difference between a standard wiki and an enterprise wiki system is

Accepted Answer

A)  standard wikis offer superior control of information and confidentiality. 
B)  enterprise wiki systems are available free of charge. 
C)  standard wikis do not have a "sandbox" feature. 
D)  enterprise wiki systems offer additional features for business use. 
E)  standard wikis offer change monitoring alerts, but enterprise wiki systems do not. 
A)  standard wikis offer superior control of information and confidentiality. 
B)  enterprise wiki systems are available free of charge. 
C)  standard wikis do not have a "sandbox" feature. 
D)  enterprise wiki systems offer additional features for business use. 
E)  standard wikis offer change monitoring alerts, but enterprise wiki systems do not.

Question 8

Describe the primary difference between a committee and a task force.

Accepted Answer

Whereas a committee is normally a long-s

Question 9

If you are engaging in critical listening,your goal is to

Accepted Answer

A)  understand and retain information. 
B)  understand the speaker's feelings, needs, and wants. 
C)  evaluate the logic and validity of the message. 
D)  appreciate the speaker's point of view. 
E)  criticize the speaker's ideas as promptly as possible. 
A)  understand and retain information. 
B)  understand the speaker's feelings, needs, and wants. 
C)  evaluate the logic and validity of the message. 
D)  appreciate the speaker's point of view. 
E)  criticize the speaker's ideas as promptly as possible.

Question 10

Conducting successful meetings by phone or online

Accepted Answer

A)  is much easier than doing so face-to-face. 
B)  is virtually impossible. 
C)  dramatically reduces the distractions participants must overcome. 
D)  requires extra planning before the meeting and more diligence during the meeting. 
E)  eliminates the need for anyone to take minutes. 
A)  is much easier than doing so face-to-face. 
B)  is virtually impossible. 
C)  dramatically reduces the distractions participants must overcome. 
D)  requires extra planning before the meeting and more diligence during the meeting. 
E)  eliminates the need for anyone to take minutes.

Question 11

During the ________ phase of group development,the team clarifies and summarizes the agreed-upon solution,and team members receive their assignments for carrying out the group's decision.

Accepted Answer

A)  orientation 
B)  conflict 
C)  brainstorming 
D)  emergence 
E)  reinforcement 
A)  orientation 
B)  conflict 
C)  brainstorming 
D)  emergence 
E)  reinforcement

Question 12

What are three potential disadvantages of working in teams?

Accepted Answer

While teams yield numerous benefits,it i

Question 13

The goal of ________ listening is to evaluate the logic,conclusions,and other aspects of the message.

Accepted Answer

critical
Explanation: The goal of critic

Question 14

Briefly explain why the ability to work effectively in teams is so important in business.

Accepted Answer

Companies look for employees who work we

Question 15

Briefly describe "groupthink."

Accepted Answer

Peer pressure can lead members into grou

Question 16

If you are trying to solve a problem or make a decision,the more people in your meeting the better.

Accepted Answer

A) True 
 B)False

Question 17

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues.To understand her feelings and needs,you should engage in ________ listening.

Accepted Answer

A)  content 
B)  empathic 
C)  critical 
D)  sustained 
E)  defensive 
A)  content 
B)  empathic 
C)  critical 
D)  sustained 
E)  defensive

Question 18

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

Accepted Answer

The best way to learn what type of dress

Question 19

What is telepresence?

Accepted Answer

Telepresence technologies enable realist

Question 20

The first phase that a new team typically goes through is

Accepted Answer

A)  conflict. 
B)  reinforcement. 
C)  orientation. 
D)  brainstorming. 
E)  intensification. 
A)  conflict. 
B)  reinforcement. 
C)  orientation. 
D)  brainstorming. 
E)  intensification.

Briefly describe the contents and importance of a meeting agenda.

The two most common reasons for unsuccessful teamwork are

An extranet is

In part,poor listening occurs because listeners

What is a hidden agenda?

Selective listening refers to

The primary difference between a standard wiki and an enterprise wiki system is

Describe the primary difference between a committee and a task force.

If you are engaging in critical listening,your goal is to

Conducting successful meetings by phone or online

During the ________ phase of group development,the team clarifies and summarizes the agreed-upon solution,and team members receive their assignments for carrying out the group's decision.

What are three potential disadvantages of working in teams?

The goal of ________ listening is to evaluate the logic,conclusions,and other aspects of the message.

Briefly explain why the ability to work effectively in teams is so important in business.

Briefly describe "groupthink."

If you are trying to solve a problem or make a decision,the more people in your meeting the better.

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues.To understand her feelings and needs,you should engage in ________ listening.

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

What is telepresence?

The first phase that a new team typically goes through is

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Briefly describe the contents and importance of a meeting agenda.

The two most common reasons for unsuccessful teamwork are

An extranet is

In part,poor listening occurs because listeners

What is a hidden agenda?

Selective listening refers to

The primary difference between a standard wiki and an enterprise wiki system is

Describe the primary difference between a committee and a task force.

If you are engaging in critical listening,your goal is to

Conducting successful meetings by phone or online

During the ________ phase of group development,the team clarifies and summarizes the agreed-upon solution,and team members receive their assignments for carrying out the group's decision.

What are three potential disadvantages of working in teams?

The goal of ________ listening is to evaluate the logic,conclusions,and other aspects of the message.

Briefly explain why the ability to work effectively in teams is so important in business.

Briefly describe "groupthink."

If you are trying to solve a problem or make a decision,the more people in your meeting the better.

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues.To understand her feelings and needs,you should engage in ________ listening.

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

What is telepresence?

The first phase that a new team typically goes through is

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters