Question 1

Group members who play task-oriented roles are motivated to fulfill personal needs,so they tend to be less productive than other members.

Accepted Answer

A) True 
 B)False

Question 2

List at least three examples of online etiquette.

Accepted Answer

Online etiquette refers to practices suc

Question 3

Group ________ are informal standards of conduct that members share and that guide member behavior.

Accepted Answer

norms
Explanation: Norms are i

Question 4

Selective listening is an important skill for professionals,since it helps them filter out information that is not relevant to their jobs.

Accepted Answer

A) True 
 B)False

Question 5

Use of parliamentary procedure

Accepted Answer

A)  tends to slow meetings down. 
B)  contributes to dissent among participants. 
C)  helps meetings run more smoothly. 
D)  is only useful only for meetings with more than a dozen participants. 
E)  is a longstanding tradition in Europe, but has not caught on in the U.S. 
A)  tends to slow meetings down. 
B)  contributes to dissent among participants. 
C)  helps meetings run more smoothly. 
D)  is only useful only for meetings with more than a dozen participants. 
E)  is a longstanding tradition in Europe, but has not caught on in the U.S.

Question 6

Cross-functional teams

Accepted Answer

A)  are rare, and generally less effective than other types of teams in business. 
B)  are vulnerable to tensions, since the diversity of opinions and experiences they bring together. 
C)  consist of employees from the same department, tasked with addressing a wide array of issues. 
D)  are effective only in large organizations. 
E)  should never contain more than three members, if they are to be effective. 
A)  are rare, and generally less effective than other types of teams in business. 
B)  are vulnerable to tensions, since the diversity of opinions and experiences they bring together. 
C)  consist of employees from the same department, tasked with addressing a wide array of issues. 
D)  are effective only in large organizations. 
E)  should never contain more than three members, if they are to be effective.

Question 7

A hidden agenda refers to

Accepted Answer

A)  a meeting agenda that is not revealed to others outside the meeting group. 
B)  individuals' private, counterproductive motives. 
C)  an agenda that members must look for before they can attend a meeting. 
D)  an approach to group dynamics that helps facilitate group functioning. 
E)  an agenda that is not shared until the meeting begins. 
A)  a meeting agenda that is not revealed to others outside the meeting group. 
B)  individuals' private, counterproductive motives. 
C)  an agenda that members must look for before they can attend a meeting. 
D)  an approach to group dynamics that helps facilitate group functioning. 
E)  an agenda that is not shared until the meeting begins.

Question 8

Solving a temporary problem involving office renovations would call for the formation of a task force rather than a committee.

Accepted Answer

A) True 
 B)False

Question 9

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Accepted Answer

Since the business part of most meals do

Question 10

Active listening involves

Accepted Answer

A)  thinking of what you will say next while others are speaking. 
B)  playing "devil's advocate" and thinking of ways to disagree, even before the other person has finished speaking. 
C)  making a conscious effort to truly hear and understand what the other party is saying. 
D)  allowing your mind to multitask while others are speaking. 
E)  working to overhear coworkers' conversations, even if they are unaware that you are listening. 
A)  thinking of what you will say next while others are speaking. 
B)  playing "devil's advocate" and thinking of ways to disagree, even before the other person has finished speaking. 
C)  making a conscious effort to truly hear and understand what the other party is saying. 
D)  allowing your mind to multitask while others are speaking. 
E)  working to overhear coworkers' conversations, even if they are unaware that you are listening.

Question 11

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not an important consideration related to etiquette in the workplace?

Accepted Answer

A)  The clothing you wear to work 
B)  Your grooming habits 
C)  Your telephone skills 
D)  Your height and weight 
E)  Your behavior 
A)  The clothing you wear to work 
B)  Your grooming habits 
C)  Your telephone skills 
D)  Your height and weight 
E)  Your behavior

Question 13

When receiving business-related phone calls,

Accepted Answer

A)  you should use frequent verbal responses (such as, "I see") to show that you are listening. 
B)  it is impolite to say things such as, "I understand" while the other person is speaking. 
C)  it is perfectly acceptable to put the caller on hold without explanation. 
D)  your primary goal should be to get off of the phone (and back to work) as quickly as possible. 
E)  do none of the above. 
A)  you should use frequent verbal responses (such as, "I see") to show that you are listening. 
B)  it is impolite to say things such as, "I understand" while the other person is speaking. 
C)  it is perfectly acceptable to put the caller on hold without explanation. 
D)  your primary goal should be to get off of the phone (and back to work) as quickly as possible. 
E)  do none of the above.

Question 14

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Accepted Answer

A) True 
 B)False

Question 15

Dealing directly with resistance is never good for team maintenance.

Accepted Answer

A) True 
 B)False

Question 16

Although virtual meetings have become popular,evidence suggests that companies do not save much money by utilizing them.

Accepted Answer

A) True 
 B)False

Question 17

A meeting agenda

Accepted Answer

A)  is a formality that most groups skip these days. 
B)  should be circulated before the meeting, providing participants with enough time to prepare. 
C)  should be general rather than specific. 
D)  is only a guideline, and deviations are common and expected. 
E)  should be distributed no sooner than the start of the meeting. 
A)  is a formality that most groups skip these days. 
B)  should be circulated before the meeting, providing participants with enough time to prepare. 
C)  should be general rather than specific. 
D)  is only a guideline, and deviations are common and expected. 
E)  should be distributed no sooner than the start of the meeting.

Question 18

Despite the advantages of teamwork,the costs can be high.

Accepted Answer

A) True 
 B)False

Question 19

Once you have decided that a meeting is necessary,what four strategies can help you plan it effectively?

Accepted Answer

The first task is to decide whether the

Question 20

The primary goal of empathic listening is to solve the speaker's problem.

Accepted Answer

A) True 
 B)False

Group members who play task-oriented roles are motivated to fulfill personal needs,so they tend to be less productive than other members.

List at least three examples of online etiquette.

Group ________ are informal standards of conduct that members share and that guide member behavior.

Selective listening is an important skill for professionals,since it helps them filter out information that is not relevant to their jobs.

Use of parliamentary procedure

Cross-functional teams

A hidden agenda refers to

Solving a temporary problem involving office renovations would call for the formation of a task force rather than a committee.

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Active listening involves

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

Which of the following is not an important consideration related to etiquette in the workplace?

When receiving business-related phone calls,

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Dealing directly with resistance is never good for team maintenance.

Although virtual meetings have become popular,evidence suggests that companies do not save much money by utilizing them.

A meeting agenda

Despite the advantages of teamwork,the costs can be high.

Once you have decided that a meeting is necessary,what four strategies can help you plan it effectively?

The primary goal of empathic listening is to solve the speaker's problem.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Group members who play task-oriented roles are motivated to fulfill personal needs,so they tend to be less productive than other members.

List at least three examples of online etiquette.

Group ________ are informal standards of conduct that members share and that guide member behavior.

Selective listening is an important skill for professionals,since it helps them filter out information that is not relevant to their jobs.

Use of parliamentary procedure

Cross-functional teams

A hidden agenda refers to

Solving a temporary problem involving office renovations would call for the formation of a task force rather than a committee.

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Active listening involves

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

Which of the following is not an important consideration related to etiquette in the workplace?

When receiving business-related phone calls,

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Dealing directly with resistance is never good for team maintenance.

Although virtual meetings have become popular,evidence suggests that companies do not save much money by utilizing them.

A meeting agenda

Despite the advantages of teamwork,the costs can be high.

Once you have decided that a meeting is necessary,what four strategies can help you plan it effectively?

The primary goal of empathic listening is to solve the speaker's problem.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters