Question 1

In participative management

Accepted Answer

A)  employees are involved in the company's decision making. 
B)  all top-level managers participate in profit sharing. 
C)  teams are discouraged in favor of individual achievement. 
D)  an authoritarian management model is used. 
E)  managers have exclusive control. 
A)  employees are involved in the company's decision making. 
B)  all top-level managers participate in profit sharing. 
C)  teams are discouraged in favor of individual achievement. 
D)  an authoritarian management model is used. 
E)  managers have exclusive control.

Question 2

List at least three general categories of nonverbal communication.

Accepted Answer

The general categories of nonverbal comm

Question 3

Unlike with verbal language,the meanings of nonverbal signals are consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 4

A new co-worker from Russia asks you about North American greeting customs.You should explain that in most business contexts,

Accepted Answer

A)  women are expected to shake hands differently than men. 
B)  it is not necessary to stand up before shaking hands if you are already seated. 
C)  shaking hands is now widely regarded as an outdated custom. 
D)  a firm handshake is expected when two people meet. 
E)  it is acceptable to shake hands using either the left or right hand. 
A)  women are expected to shake hands differently than men. 
B)  it is not necessary to stand up before shaking hands if you are already seated. 
C)  shaking hands is now widely regarded as an outdated custom. 
D)  a firm handshake is expected when two people meet. 
E)  it is acceptable to shake hands using either the left or right hand.

Question 5

When conducting business over a meal,you should wait to bring out business papers until after the entrée plates have been removed.

Accepted Answer

A) True 
 B)False

Question 6

In the ________ phase of team evolution,team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

Accepted Answer

emergence
Explanation: In the

Question 7

If you are listening mainly to understand the speaker's message,you are engaging in ________ listening.

Accepted Answer

A)  content 
B)  critical 
C)  empathic 
D)  active 
E)  defensive 
A)  content 
B)  critical 
C)  empathic 
D)  active 
E)  defensive

Question 8

When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.

Accepted Answer

A) True 
 B)False

Question 9

Using mobile phones during meetings is

Accepted Answer

A)  routine in today's high-tech workplace. 
B)  now restricted or prohibited in many organizations. 
C)  an effective way to show your professionalism. 
D)  almost always acceptable, as long as your phone is in silent mode. 
E)  all of the above. 
A)  routine in today's high-tech workplace. 
B)  now restricted or prohibited in many organizations. 
C)  an effective way to show your professionalism. 
D)  almost always acceptable, as long as your phone is in silent mode. 
E)  all of the above.

Question 10

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

Accepted Answer

A)  instant messaging software. 
B)  videoconferencing systems. 
C)  shared workspaces. 
D)  extended databases. 
E)  none of the above. 
A)  instant messaging software. 
B)  videoconferencing systems. 
C)  shared workspaces. 
D)  extended databases. 
E)  none of the above.

Question 11

During a meeting with coworkers,your mobile phone rings.Should you answer it? Why or why not?

Accepted Answer

Generally speaking,it would be best to a

Question 12

Touch

Accepted Answer

A)  is the least important form of nonverbal communication. 
B)  is the great equalizer, putting people of different status on the same footing. 
C)  should be completely avoided in all business situations. 
D)  is governed by cultural customs that establish who can touch whom and when. 
E)  is a universal language, consistent in meaning from culture to culture. 
A)  is the least important form of nonverbal communication. 
B)  is the great equalizer, putting people of different status on the same footing. 
C)  should be completely avoided in all business situations. 
D)  is governed by cultural customs that establish who can touch whom and when. 
E)  is a universal language, consistent in meaning from culture to culture.

Question 13

"Dream teams" composed of multiple superstars

Accepted Answer

A)  always perform better than other teams. 
B)  often yield disappointing results because members struggle to put team needs above their own. 
C)  are much easier to lead. 
D)  are usually so successful that it hurts morale among the organization's other teams. 
E)  are easier to assemble than other teams. 
A)  always perform better than other teams. 
B)  often yield disappointing results because members struggle to put team needs above their own. 
C)  are much easier to lead. 
D)  are usually so successful that it hurts morale among the organization's other teams. 
E)  are easier to assemble than other teams.

Question 14

Differentiate among the three primary types of listening.

Accepted Answer

Content listening focuses on understandi

Question 15

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

Accepted Answer

A) True 
 B)False

Question 16

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Accepted Answer

A) True 
 B)False

Question 17

Groupthink refers to

Accepted Answer

A)  the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to go along with majority opinion. 
B)  the four-step decision-making process in groups. 
C)  software programs that help groups make decisions. 
D)  the basic rules that underlie a group's behavior. 
E)  putting others first instead of being selfish. 
A)  the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to go along with majority opinion. 
B)  the four-step decision-making process in groups. 
C)  software programs that help groups make decisions. 
D)  the basic rules that underlie a group's behavior. 
E)  putting others first instead of being selfish.

Question 18

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Accepted Answer

One of the newest virtual tools is onlin

Question 19

Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.

Accepted Answer

A) True 
 B)False

Question 20

When working in teams,getting your point across

Accepted Answer

A)  is simply a matter of making a strong argument. 
B)  should always be abandoned if you think it might offend someone else on the team. 
C)  must be your primary goal, even if it means holding up team progress. 
D)  is easier when you wait until others are ready to hear your arguments. 
E)  should be done aggressively, since it's important to let everyone know you're in charge. 
A)  is simply a matter of making a strong argument. 
B)  should always be abandoned if you think it might offend someone else on the team. 
C)  must be your primary goal, even if it means holding up team progress. 
D)  is easier when you wait until others are ready to hear your arguments. 
E)  should be done aggressively, since it's important to let everyone know you're in charge.

In participative management

List at least three general categories of nonverbal communication.

Unlike with verbal language,the meanings of nonverbal signals are consistent across cultures.

A new co-worker from Russia asks you about North American greeting customs.You should explain that in most business contexts,

When conducting business over a meal,you should wait to bring out business papers until after the entrée plates have been removed.

In the ________ phase of team evolution,team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

If you are listening mainly to understand the speaker's message,you are engaging in ________ listening.

When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.

Using mobile phones during meetings is

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

During a meeting with coworkers,your mobile phone rings.Should you answer it? Why or why not?

Touch

"Dream teams" composed of multiple superstars

Differentiate among the three primary types of listening.

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Groupthink refers to

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.

When working in teams,getting your point across

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

In participative management

List at least three general categories of nonverbal communication.

Unlike with verbal language,the meanings of nonverbal signals are consistent across cultures.

A new co-worker from Russia asks you about North American greeting customs.You should explain that in most business contexts,

When conducting business over a meal,you should wait to bring out business papers until after the entrée plates have been removed.

In the ________ phase of team evolution,team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

If you are listening mainly to understand the speaker's message,you are engaging in ________ listening.

When it comes to personal appearance in the workplace,it's best to match your style to the expectations of your organization.

Using mobile phones during meetings is

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

During a meeting with coworkers,your mobile phone rings.Should you answer it? Why or why not?

Touch

"Dream teams" composed of multiple superstars

Differentiate among the three primary types of listening.

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Groupthink refers to

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.

When working in teams,getting your point across

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters