Question 1

Ethnocentrism can be overcome in part by

Accepted Answer

A)  avoiding assumptions. 
B)  judging other groups according to your own standards. 
C)  ignoring the distinctions among cultures. 
D)  remembering that people from other cultures communicate in ways that are inferior to your own. 
E)  asserting the superiority of your own culture. 
A)  avoiding assumptions. 
B)  judging other groups according to your own standards. 
C)  ignoring the distinctions among cultures. 
D)  remembering that people from other cultures communicate in ways that are inferior to your own. 
E)  asserting the superiority of your own culture.

Question 2

In general,attitudes toward work and success are consistent across the world.

Accepted Answer

A) True 
 B)False

Question 3

Culture influences a person's understanding of

Accepted Answer

A)  words. 
B)  nonverbal signals. 
C)  use of time and space. 
D)  roles and status. 
E)  all of the above. 
A)  words. 
B)  nonverbal signals. 
C)  use of time and space. 
D)  roles and status. 
E)  all of the above.

Question 4

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

Accepted Answer

A) True 
 B)False

Question 5

Meeting a deadline is generally less important than building a relationship for businesspeople in

Accepted Answer

A)  technical career fields. 
B)  low-context cultures. 
C)  high-context cultures. 
D)  high-paying positions. 
E)  environments that emphasize teamwork and collaboration. 
A)  technical career fields. 
B)  low-context cultures. 
C)  high-context cultures. 
D)  high-paying positions. 
E)  environments that emphasize teamwork and collaboration.

Question 6

When traveling to another country to conduct business,you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.

Accepted Answer

A) True 
 B)False

Question 7

In conversations with others whose first language is not English,you should

Accepted Answer

A)  not interrupt, even if you do not understand or need to correct a misconception. 
B)  refuse to speak unless a translator is present. 
C)  warn them up front that, because of language differences, nothing you say should be taken as contractual or binding. 
D)  use exaggerated facial expressions and hand gestures to make sure your point gets across. 
E)  always demand that a witness be present. 
A)  not interrupt, even if you do not understand or need to correct a misconception. 
B)  refuse to speak unless a translator is present. 
C)  warn them up front that, because of language differences, nothing you say should be taken as contractual or binding. 
D)  use exaggerated facial expressions and hand gestures to make sure your point gets across. 
E)  always demand that a witness be present.

Question 8

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical when communicating interculturally?

Accepted Answer

Not all cultures share the same perspect

Question 9

When writing to audiences whose first language is not English,using humor is generally

Accepted Answer

A)  a bad idea, since jokes usually depend on culture-specific information. 
B)  an excellent way to establish a positive relationship. 
C)  acceptable, but only in high-context cultures. 
D)  acceptable, but only in low-context cultures. 
E)  a good way to establish rapport, but only if you stick to ethnocentric jokes. 
A)  a bad idea, since jokes usually depend on culture-specific information. 
B)  an excellent way to establish a positive relationship. 
C)  acceptable, but only in high-context cultures. 
D)  acceptable, but only in low-context cultures. 
E)  a good way to establish rapport, but only if you stick to ethnocentric jokes.

Question 10

Openness and inclusiveness

Accepted Answer

A)  are not characteristics of many cultures, whose members display a general unwillingness to accommodate outsiders. 
B)  characterize all cultures, wherever they are found. 
C)  are not truly characteristic of any culture, although some try to claim them. 
D)  are typical only of small, dying cultures. 
E)  will eventually weaken and destroy any culture. 
A)  are not characteristics of many cultures, whose members display a general unwillingness to accommodate outsiders. 
B)  characterize all cultures, wherever they are found. 
C)  are not truly characteristic of any culture, although some try to claim them. 
D)  are typical only of small, dying cultures. 
E)  will eventually weaken and destroy any culture.

Question 11

When it comes to decision-making customs,North American executives

Accepted Answer

A)  tend to focus on the results of the decisions they face. 
B)  prefer to make their deals slowly, after much discussion. 
C)  spend a lot of time on each little point to display their good faith. 
D)  arrive at decisions through consensus, after an elaborate and time-consuming process. 
E)  will almost always give in if it allows them to avoid offending the other party. 
A)  tend to focus on the results of the decisions they face. 
B)  prefer to make their deals slowly, after much discussion. 
C)  spend a lot of time on each little point to display their good faith. 
D)  arrive at decisions through consensus, after an elaborate and time-consuming process. 
E)  will almost always give in if it allows them to avoid offending the other party.

Question 12

In some cultures,planning for the future is regarded as a waste of time.

Accepted Answer

A) True 
 B)False

Question 13

When preparing a message to someone from another culture,you should

Accepted Answer

A)  never write more than a single paragraph. 
B)  assume that the audience is familiar with common U.S. phrases and references. 
C)  be sure to remove all graphics, in case they might offend someone. 
D)  be careful to express numbers and dates in the format used in that person's culture. 
E)  write in simple sentences only. 
A)  never write more than a single paragraph. 
B)  assume that the audience is familiar with common U.S. phrases and references. 
C)  be sure to remove all graphics, in case they might offend someone. 
D)  be careful to express numbers and dates in the format used in that person's culture. 
E)  write in simple sentences only.

Question 14

When adapting to other cultures,the "Golden Rule" is

Accepted Answer

A)  a helpful principle to follow. 
B)  less effective than treating others the way they want to be treated. 
C)  helpful, but only in Asian countries. 
D)  helpful only when dealing with others in their "golden" years. 
E)  none of the above. 
A)  a helpful principle to follow. 
B)  less effective than treating others the way they want to be treated. 
C)  helpful, but only in Asian countries. 
D)  helpful only when dealing with others in their "golden" years. 
E)  none of the above.

Question 15

Which of the following is not a common nonverbal difference among various cultures?

Accepted Answer

A)  personal space 
B)  formality 
C)  facial expressions 
D)  greetings 
E)  tone of voice 
A)  personal space 
B)  formality 
C)  facial expressions 
D)  greetings 
E)  tone of voice

Question 16

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Accepted Answer

Nonverbal differences among cultures are

Question 17

Machine translation software is generally far more effective than human translators.

Accepted Answer

A) True 
 B)False

Question 18

Diversity in the workplace can be based on differences in

Accepted Answer

A)  ethnic heritage. 
B)  religion. 
C)  age. 
D)  gender. 
E)  all of the above. 
A)  ethnic heritage. 
B)  religion. 
C)  age. 
D)  gender. 
E)  all of the above.

Question 19

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

Accepted Answer

A)  more direct 
B)  less direct 
C)  less interesting 
D)  shorter 
E)  better illustrated 
A)  more direct 
B)  less direct 
C)  less interesting 
D)  shorter 
E)  better illustrated

Question 20

What is ethnocentrism,and how can it be overcome?

Accepted Answer

Ethnocentrism is the tendency to judge a

Ethnocentrism can be overcome in part by

In general,attitudes toward work and success are consistent across the world.

Culture influences a person's understanding of

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

Meeting a deadline is generally less important than building a relationship for businesspeople in

When traveling to another country to conduct business,you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.

In conversations with others whose first language is not English,you should

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical when communicating interculturally?

When writing to audiences whose first language is not English,using humor is generally

Openness and inclusiveness

When it comes to decision-making customs,North American executives

In some cultures,planning for the future is regarded as a waste of time.

When preparing a message to someone from another culture,you should

When adapting to other cultures,the "Golden Rule" is

Which of the following is not a common nonverbal difference among various cultures?

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Machine translation software is generally far more effective than human translators.

Diversity in the workplace can be based on differences in

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

What is ethnocentrism,and how can it be overcome?

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

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Exam 3: Communicating in a World of Diversity

Ethnocentrism can be overcome in part by

In general,attitudes toward work and success are consistent across the world.

Culture influences a person's understanding of

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

Meeting a deadline is generally less important than building a relationship for businesspeople in

When traveling to another country to conduct business,you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.

In conversations with others whose first language is not English,you should

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical when communicating interculturally?

When writing to audiences whose first language is not English,using humor is generally

Openness and inclusiveness

When it comes to decision-making customs,North American executives

In some cultures,planning for the future is regarded as a waste of time.

When preparing a message to someone from another culture,you should

When adapting to other cultures,the "Golden Rule" is

Which of the following is not a common nonverbal difference among various cultures?

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Machine translation software is generally far more effective than human translators.

Diversity in the workplace can be based on differences in

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

What is ethnocentrism,and how can it be overcome?

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters