Question 1

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a key element of active listening?

Accepted Answer

A) asking questions 
B) making eye contact 
C) paraphrasing 
D) making quick judgments 
A) asking questions 
B) making eye contact 
C) paraphrasing 
D) making quick judgments

Question 3

Nonverbal communication is an important part of active listening.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a real time form of communication?

Accepted Answer

A) email 
B) fax 
C) Skype 
D) extranet 
A) email 
B) fax 
C) Skype 
D) extranet

Question 5

The purpose of feedback is to ensure that a message was received and understood.

Accepted Answer

A) True 
 B)False

Question 6

An active listener should not interrupt the speaker by asking questions.

Accepted Answer

A) True 
 B)False

Question 7

Active listening requires a listener to have empathy, the ability to suspend judgment when listening.

Accepted Answer

A) True 
 B)False

Question 8

In a short essay, list the seven elements of the communication process and explain the process of interpersonal communication.

Accepted Answer

The seven elements of the communication

Question 9

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Accepted Answer

A) emotion 
B) selective perception 
C) information overload 
D) filtering 
A) emotion 
B) selective perception 
C) information overload 
D) filtering

Question 10

In a short essay, explain how information overload can serve as a barrier to effective communication.

Accepted Answer

When the amount of information a person

Question 11

Verbal intonation can be a part of written communication.

Accepted Answer

A) True 
 B)False

Question 12

Which action best shows a speaker that you are paying close attention?

Accepted Answer

A) avoiding interruptions of the speaker 
B) avoiding overtalking 
C) direct eye contact 
D) smooth transitioning from listener to speaker 
A) avoiding interruptions of the speaker 
B) avoiding overtalking 
C) direct eye contact 
D) smooth transitioning from listener to speaker

Question 13

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Accepted Answer

A) True 
 B)False

Question 14

The final link in the communication process is ________.

Accepted Answer

A) encoding 
B) decoding 
C) channeling 
D) feedback 
A) encoding 
B) decoding 
C) channeling 
D) feedback

Question 15

In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.

Accepted Answer

One-on-one, team, divisional, or organiz

Question 16

Which communication form is designed to allow users to respond at their own convenience?

Accepted Answer

A) instant messaging 
B) email 
C) fax 
D) electronic data exchange 
A) instant messaging 
B) email 
C) fax 
D) electronic data exchange

Question 17

A supervisor jokingly tells a colleague, "You're fired!" in an email.What risk does the supervisor run?

Accepted Answer

A) Without verbal cues, the message may be taken seriously. 
B) Without nonverbal cues, the message may sound ridiculous rather than funny. 
C) Without nonverbal cues, the colleague may not believe him. 
D) Without nonverbal cues, the message may be taken seriously. 
A) Without verbal cues, the message may be taken seriously. 
B) Without nonverbal cues, the message may sound ridiculous rather than funny. 
C) Without nonverbal cues, the colleague may not believe him. 
D) Without nonverbal cues, the message may be taken seriously.

Question 18

What is the difference between an intranet and an extranet?

Accepted Answer

A) An extranet works only within an organization, while an intranet extends to authorized users who are outside of the organization. 
B) An intranet works only within an organization, while an extranet extends to authorized users who are outside of the organization. 
C) Both networks do the exact same thing and simply have different names. 
D) An intranet has contact with the Internet, while an extranet does not have contact with the Internet. 
A) An extranet works only within an organization, while an intranet extends to authorized users who are outside of the organization. 
B) An intranet works only within an organization, while an extranet extends to authorized users who are outside of the organization. 
C) Both networks do the exact same thing and simply have different names. 
D) An intranet has contact with the Internet, while an extranet does not have contact with the Internet.

Question 19

In a short essay, give an example of how a learning culture can benefit an organization.

Accepted Answer

A high-tech manufacturing company purcha

Question 20

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Accepted Answer

A) More people use cell phones than ever before, causing them to lead the way in every electronic trend. 
B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing. 
C) Cell phone keyboards are compact and efficient, causing users to type more frequently. 
D) Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers. 
A) More people use cell phones than ever before, causing them to lead the way in every electronic trend. 
B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing. 
C) Cell phone keyboards are compact and efficient, causing users to type more frequently. 
D) Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Which of the following is NOT a key element of active listening?

Nonverbal communication is an important part of active listening.

Which of the following is a real time form of communication?

The purpose of feedback is to ensure that a message was received and understood.

An active listener should not interrupt the speaker by asking questions.

Active listening requires a listener to have empathy, the ability to suspend judgment when listening.

In a short essay, list the seven elements of the communication process and explain the process of interpersonal communication.

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

In a short essay, explain how information overload can serve as a barrier to effective communication.

Verbal intonation can be a part of written communication.

Which action best shows a speaker that you are paying close attention?

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

The final link in the communication process is ________.

In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.

Which communication form is designed to allow users to respond at their own convenience?

A supervisor jokingly tells a colleague, "You're fired!" in an email.What risk does the supervisor run?

What is the difference between an intranet and an extranet?

In a short essay, give an example of how a learning culture can benefit an organization.

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 13: Communication and Information

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Which of the following is NOT a key element of active listening?

Nonverbal communication is an important part of active listening.

Which of the following is a real time form of communication?

The purpose of feedback is to ensure that a message was received and understood.

An active listener should not interrupt the speaker by asking questions.

Active listening requires a listener to have empathy, the ability to suspend judgment when listening.

In a short essay, list the seven elements of the communication process and explain the process of interpersonal communication.

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

In a short essay, explain how information overload can serve as a barrier to effective communication.

Verbal intonation can be a part of written communication.

Which action best shows a speaker that you are paying close attention?

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

The final link in the communication process is ________.

In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.

Which communication form is designed to allow users to respond at their own convenience?

A supervisor jokingly tells a colleague, "You're fired!" in an email.What risk does the supervisor run?

What is the difference between an intranet and an extranet?

In a short essay, give an example of how a learning culture can benefit an organization.

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters