Exam 13: Communication and Information

In a short essay, explain how language can serve as a barrier to effective communication.

Ross can create web pages that are accessible only to members of his organization on ________.

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Which of the following would be most likely to be an important "knowledge" that a restaurant might make part of its knowledge management system?

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Communication in the U.S.business world typically does not strive for clarity.

In order to be sent, a message needs to be decoded.

One disadvantage of verbal communication is that it is hard to get feedback.

The channel is the ________.

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

Verbal intonation refers to how loud the speaker speaks.

How should a speaker respond if he feels that his message is being misunderstood?

Which communication sequence is correct?

Active listening requires making super-quick judgments immediately after a person begins speaking.

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?

Selective perception involves deception on the part of the person sending a message.

Skills, attitudes, knowledge, and social cultural systems affect ________.

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

An example of nonverbal communication is ________.