Question 1

In a short essay, explain how gender can affect communication.

Accepted Answer

The differences between men and women ma

Question 2

Active listening is enhanced by developing ________ with the speaker.

Accepted Answer

A) apathy 
B) sympathy 
C) a personal friendship 
D) empathy 
A) apathy 
B) sympathy 
C) a personal friendship 
D) empathy

Question 3

In the United States, most managers tend to prefer informal over formal communication.

Accepted Answer

A) True 
 B)False

Question 4

A spelling mistake in a message is an example of ________.

Accepted Answer

A) an encoding error 
B) a decoding error 
C) a transmission error 
D) a receiver error 
A) an encoding error 
B) a decoding error 
C) a transmission error 
D) a receiver error

Question 5

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

Accepted Answer

A) The speaker used clear, simplified language. 
B) The listener used active listening. 
C) The speaker sent a clear message and the listener successfully received the message. 
D) Either the speaker sent a clear message or the listener was able to interpet an unclear message successfully despite its lack of clarity. 
A) The speaker used clear, simplified language. 
B) The listener used active listening. 
C) The speaker sent a clear message and the listener successfully received the message. 
D) Either the speaker sent a clear message or the listener was able to interpet an unclear message successfully despite its lack of clarity.

Question 6

Emotions can cause a single message to be interpreted in two different ways.

Accepted Answer

A) True 
 B)False

Question 7

Success in communication always involves reasoning skills.

Accepted Answer

A) True 
 B)False

Question 8

Jargon can be very useful for communication ________.

Accepted Answer

A) within a specialized, close-knit group 
B) between people who speak different languages 
C) outside of a specialized, close-knit group 
D) between males and females 
A) within a specialized, close-knit group 
B) between people who speak different languages 
C) outside of a specialized, close-knit group 
D) between males and females

Question 9

Networked communication capabilities include all of the following EXCEPT ________.

Accepted Answer

A) email 
B) the grapevine 
C) instant messaging 
D) electronic data interchange 
A) email 
B) the grapevine 
C) instant messaging 
D) electronic data interchange

Question 10

In a short essay, explain how emotions can serve as barriers to effective communication.

Accepted Answer

How a receiver feels when a message is r

Question 11

One particularly effective form of providing feedback is for the receiver to ________.

Accepted Answer

A) raise a hand to show that the message was received 
B) state "message received" out loud 
C) restate the message in his or her own words 
D) send a written message that states "message received" 
A) raise a hand to show that the message was received 
B) state "message received" out loud 
C) restate the message in his or her own words 
D) send a written message that states "message received"

Question 12

Feedback ________.

Accepted Answer

A) can be spoken, nonverbal, or written 
B) must be spoken 
C) must be written 
D) can be spoken, verbal, or oral 
A) can be spoken, nonverbal, or written 
B) must be spoken 
C) must be written 
D) can be spoken, verbal, or oral

Question 13

Top corporations find this to be the most important quality when hiring senior-level employees.

Accepted Answer

A) honesty 
B) interpersonal skills 
C) technical skills 
D) discipline 
A) honesty 
B) interpersonal skills 
C) technical skills 
D) discipline

Question 14

A listener's summary of a speaker's words shows that the listener did not correctly understand the message.Which of the following must be true?

Accepted Answer

A) The speaker used clear, simplified language. 
B) The listener failed to use active listening. 
C) The speaker failed to send a clear message, the listener failed to receive the message properly, or both the speaker and listener failed to communicate properly. 
D) The speaker sent a clear message, but the listener failed to receive the message properly due to poor listening, jumping to conclusions, or relying on preconceived notions about the speaker. 
A) The speaker used clear, simplified language. 
B) The listener failed to use active listening. 
C) The speaker failed to send a clear message, the listener failed to receive the message properly, or both the speaker and listener failed to communicate properly. 
D) The speaker sent a clear message, but the listener failed to receive the message properly due to poor listening, jumping to conclusions, or relying on preconceived notions about the speaker.

Question 15

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

Accepted Answer

A) True 
 B)False

Question 16

Feedback is a message that travels from ________.

Accepted Answer

A) encoder to receiver 
B) source to decoder 
C) the original receiver to the original sender 
D) the original sender to the original receiver 
A) encoder to receiver 
B) source to decoder 
C) the original receiver to the original sender 
D) the original sender to the original receiver

Question 17

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

Accepted Answer

A) selective perception 
B) emotion 
C) filtering 
D) gender 
A) selective perception 
B) emotion 
C) filtering 
D) gender

Question 18

In a short essay, explain how national culture can serve as a barrier to effective communication.

Accepted Answer

Interpersonal communication isn't conduc

Question 19

In a short essay, give an example of how social networking sites can become a security risk for a company.

Accepted Answer

An employee who works as a designer in t

Question 20

Which of the following is NOT true of active listening?

Accepted Answer

A) It is a skill that most people need to improve. 
B) Listening demands serious intellectual effort. 
C) Active listening demands intense concentration. 
D) Empathy is a barrier to active listening. 
A) It is a skill that most people need to improve. 
B) Listening demands serious intellectual effort. 
C) Active listening demands intense concentration. 
D) Empathy is a barrier to active listening.

In a short essay, explain how gender can affect communication.

Active listening is enhanced by developing ________ with the speaker.

In the United States, most managers tend to prefer informal over formal communication.

A spelling mistake in a message is an example of ________.

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

Emotions can cause a single message to be interpreted in two different ways.

Success in communication always involves reasoning skills.

Jargon can be very useful for communication ________.

Networked communication capabilities include all of the following EXCEPT ________.

In a short essay, explain how emotions can serve as barriers to effective communication.

One particularly effective form of providing feedback is for the receiver to ________.

Feedback ________.

Top corporations find this to be the most important quality when hiring senior-level employees.

A listener's summary of a speaker's words shows that the listener did not correctly understand the message.Which of the following must be true?

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

Feedback is a message that travels from ________.

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

In a short essay, explain how national culture can serve as a barrier to effective communication.

In a short essay, give an example of how social networking sites can become a security risk for a company.

Which of the following is NOT true of active listening?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 13: Communication and Information

In a short essay, explain how gender can affect communication.

Active listening is enhanced by developing ________ with the speaker.

In the United States, most managers tend to prefer informal over formal communication.

A spelling mistake in a message is an example of ________.

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

Emotions can cause a single message to be interpreted in two different ways.

Success in communication always involves reasoning skills.

Jargon can be very useful for communication ________.

Networked communication capabilities include all of the following EXCEPT ________.

In a short essay, explain how emotions can serve as barriers to effective communication.

One particularly effective form of providing feedback is for the receiver to ________.

Feedback ________.

Top corporations find this to be the most important quality when hiring senior-level employees.

A listener's summary of a speaker's words shows that the listener did not correctly understand the message.Which of the following must be true?

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

Feedback is a message that travels from ________.

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

In a short essay, explain how national culture can serve as a barrier to effective communication.

In a short essay, give an example of how social networking sites can become a security risk for a company.

Which of the following is NOT true of active listening?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters