Question 1

When would be the best time to deliver "bad news" to your boss?

Accepted Answer

A) when you also have good news to deliver 
B) on a day when the boss is not busy and can concentrate on how to respond to the news 
C) when you have no good news to deliver 
D) on a day when the boss is very busy and has no time to concentrate on how to respond to the news 
A) when you also have good news to deliver 
B) on a day when the boss is not busy and can concentrate on how to respond to the news 
C) when you have no good news to deliver 
D) on a day when the boss is very busy and has no time to concentrate on how to respond to the news

Question 2

A drawback to instant messaging is that it creates security problems.

Accepted Answer

A) True 
 B)False

Question 3

To bridge the gap between speaking and listening, how would speakers need to change their speaking rate?

Accepted Answer

A) Speakers would need to increase their speaking rate by a factor of 5 to increase their speaking rate from about 80 words per minute to about 400 words per minute. 
B) Speakers would need to increase their speaking rate by a factor of 2 to 3 to increase their speaking rate from about 125 to 200 words per minute to about 400 words per minute. 
C) Speakers would need to decrease their speaking rate by a factor of 2 to decrease their speaking rate from about 400 words per minute to about 200 words per minute. 
D) Speakers would not need to increase their speaking at all. Instead, listeners would need to double their listening rate to catch up with speakers. 
A) Speakers would need to increase their speaking rate by a factor of 5 to increase their speaking rate from about 80 words per minute to about 400 words per minute. 
B) Speakers would need to increase their speaking rate by a factor of 2 to 3 to increase their speaking rate from about 125 to 200 words per minute to about 400 words per minute. 
C) Speakers would need to decrease their speaking rate by a factor of 2 to decrease their speaking rate from about 400 words per minute to about 200 words per minute. 
D) Speakers would not need to increase their speaking at all. Instead, listeners would need to double their listening rate to catch up with speakers.

Question 4

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

Accepted Answer

The human brain can process about 400 wo

Question 5

Feedback is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 6

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Accepted Answer

When receivers selectively see and hear

Question 7

Companies save money without suffering any negative consequences by using email to replace large face-to-face meetings.

Accepted Answer

A) True 
 B)False

Question 8

The average listener can understand language at a rate that is ________ the average speaker can speak.

Accepted Answer

A) much slower than 
B) much faster than 
C) the same rate that 
D) a little bit slower than 
A) much slower than 
B) much faster than 
C) the same rate that 
D) a little bit slower than

Question 9

In Japan, managers use formal communication to seek consensus.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are barriers to effective interpersonal communication EXCEPT ________.

Accepted Answer

A) filtering 
B) selective perception 
C) feedback 
D) language 
A) filtering 
B) selective perception 
C) feedback 
D) language

Question 11

The great advantage of a written message is that it ________.

Accepted Answer

A) is informal 
B) is easy to provide feedback for 
C) is unambiguous 
D) provides a permanent record 
A) is informal 
B) is easy to provide feedback for 
C) is unambiguous 
D) provides a permanent record

Question 12

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be ________.

Accepted Answer

A) poor listeners 
B) good speakers 
C) slow talkers 
D) good listeners 
A) poor listeners 
B) good speakers 
C) slow talkers 
D) good listeners

Question 13

Emotions rarely interfere with effective communication.

Accepted Answer

A) True 
 B)False

Question 14

Terms such as BIL, NSFW, and FYEO are examples of which of the following?

Accepted Answer

A) text-messaging shorthand 
B) Internet agencies 
C) government education programs 
D) workplace compensation bureaus 
A) text-messaging shorthand 
B) Internet agencies 
C) government education programs 
D) workplace compensation bureaus

Question 15

Emotions can distort communication ________.

Accepted Answer

A) for senders only 
B) for receivers only 
C) for both senders and receivers 
D) only when negative 
A) for senders only 
B) for receivers only 
C) for both senders and receivers 
D) only when negative

Question 16

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Accepted Answer

A) True 
 B)False

Question 17

Which fact best illustrates how disruptive email can be?

Accepted Answer

A) Almost two-thirds of executives say that they sent out more emails than ever during the past year. 
B) Thirty-seven percent of employees say that they received more emails than ever during the past year from executives. 
C) Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email. 
D) It takes 64 seconds for a person to regain his or her train of thought following an email interruption. 
A) Almost two-thirds of executives say that they sent out more emails than ever during the past year. 
B) Thirty-seven percent of employees say that they received more emails than ever during the past year from executives. 
C) Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email. 
D) It takes 64 seconds for a person to regain his or her train of thought following an email interruption.

Question 18

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Accepted Answer

Emotions cloud thought and drown out "ra

Question 19

Which of the following best expresses the philosophy of a learning culture within an organization?

Accepted Answer

A) Knowledge is a resource. 
B) Knowledge is a weapon. 
C) Knowledge is better than power. 
D) Learning is easy. 
A) Knowledge is a resource. 
B) Knowledge is a weapon. 
C) Knowledge is better than power. 
D) Learning is easy.

Question 20

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Accepted Answer

A) True 
 B)False

When would be the best time to deliver "bad news" to your boss?

A drawback to instant messaging is that it creates security problems.

To bridge the gap between speaking and listening, how would speakers need to change their speaking rate?

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

Feedback is a response that confirms a message.

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Companies save money without suffering any negative consequences by using email to replace large face-to-face meetings.

The average listener can understand language at a rate that is ________ the average speaker can speak.

In Japan, managers use formal communication to seek consensus.

All of the following are barriers to effective interpersonal communication EXCEPT ________.

The great advantage of a written message is that it ________.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be ________.

Emotions rarely interfere with effective communication.

Terms such as BIL, NSFW, and FYEO are examples of which of the following?

Emotions can distort communication ________.

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Which fact best illustrates how disruptive email can be?

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Which of the following best expresses the philosophy of a learning culture within an organization?

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 13: Communication and Information

When would be the best time to deliver "bad news" to your boss?

A drawback to instant messaging is that it creates security problems.

To bridge the gap between speaking and listening, how would speakers need to change their speaking rate?

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

Feedback is a response that confirms a message.

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Companies save money without suffering any negative consequences by using email to replace large face-to-face meetings.

The average listener can understand language at a rate that is ________ the average speaker can speak.

In Japan, managers use formal communication to seek consensus.

All of the following are barriers to effective interpersonal communication EXCEPT ________.

The great advantage of a written message is that it ________.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be ________.

Emotions rarely interfere with effective communication.

Terms such as BIL, NSFW, and FYEO are examples of which of the following?

Emotions can distort communication ________.

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Which fact best illustrates how disruptive email can be?

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Which of the following best expresses the philosophy of a learning culture within an organization?

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters