Question 1

Jargon tends to cause problems when it is used ________.

Accepted Answer

A) within a specialized, close-knit group 
B) as shorthand for technical terms 
C) outside of a specialized, close-knit group 
D) in spoken rather than written language 
A) within a specialized, close-knit group 
B) as shorthand for technical terms 
C) outside of a specialized, close-knit group 
D) in spoken rather than written language

Question 2

Which of the following characteristics typically is NOT an important part of a functioning knowledge management system?

Accepted Answer

A) gathering knowledge 
B) selling knowledge 
C) organizing knowledge 
D) sharing knowledge 
A) gathering knowledge 
B) selling knowledge 
C) organizing knowledge 
D) sharing knowledge

Question 3

One advantage of a written communication is that it provides a record of the information.

Accepted Answer

A) True 
 B)False

Question 4

How does jumping to conclusions affect the communication process?

Accepted Answer

A) Jumping to a conclusion causes the speaker to stop speaking because he or she sees no reason to carry on to a listener who already knows what is being said. 
B) Jumping to a conclusion causes the listener to stop listening because he or she has already formed a view of what the speaker is attempting to express. 
C) Jumping to a conclusion causes the listener to feel shortchanged because he or she is not hearing the entire message. 
D) Jumping to a conclusion causes the speaker to feel nervous because he or she feels obligated to expand on his or her basic message. 
A) Jumping to a conclusion causes the speaker to stop speaking because he or she sees no reason to carry on to a listener who already knows what is being said. 
B) Jumping to a conclusion causes the listener to stop listening because he or she has already formed a view of what the speaker is attempting to express. 
C) Jumping to a conclusion causes the listener to feel shortchanged because he or she is not hearing the entire message. 
D) Jumping to a conclusion causes the speaker to feel nervous because he or she feels obligated to expand on his or her basic message.

Question 5

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

Accepted Answer

A) selective perception 
B) filtering 
C) emotion 
D) information overload 
A) selective perception 
B) filtering 
C) emotion 
D) information overload

Question 6

An example of filtering is telling your boss what she wants to hear.

Accepted Answer

A) True 
 B)False

Question 7

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Accepted Answer

A) social-cultural system 
B) environmental conditions 
C) volume 
D) political conditions 
A) social-cultural system 
B) environmental conditions 
C) volume 
D) political conditions

Question 8

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

Accepted Answer

A) emotion 
B) selective perception 
C) language 
D) gender 
A) emotion 
B) selective perception 
C) language 
D) gender

Question 9

Reading a movie script allows you to perceive ________ forms of communication.

Accepted Answer

A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal 
A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal

Question 10

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

Accepted Answer

A) Selective perception 
B) Information overload 
C) Jargon 
D) Filtering 
A) Selective perception 
B) Information overload 
C) Jargon 
D) Filtering

Question 11

You would expect to find a grapevine with the most accurate rumors in ________ organization.

Accepted Answer

A) an organic 
B) a mechanistic 
C) a hierarchical 
D) an authoritative 
A) an organic 
B) a mechanistic 
C) a hierarchical 
D) an authoritative

Question 12

The difference between male and female styles of communication exists ________.

Accepted Answer

A) in every culture 
B) only in the United States 
C) only in western cultures 
D) only in Asian cultures 
A) in every culture 
B) only in the United States 
C) only in western cultures 
D) only in Asian cultures

Question 13

A ________ is the actual physical product encoded by the source.

Accepted Answer

A) channel 
B) message 
C) thought 
D) source 
A) channel 
B) message 
C) thought 
D) source

Question 14

How does empathy improve the communication process?

Accepted Answer

A) Empathy helps the speaker focus on what the listener would like to hear. 
B) Empathy helps the listener focus on the speaker's actual words. 
C) Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. 
D) Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear. 
A) Empathy helps the speaker focus on what the listener would like to hear. 
B) Empathy helps the listener focus on the speaker's actual words. 
C) Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. 
D) Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.

Question 15

The best way to use "idle" time when a speaker is speaking is to ________.

Accepted Answer

A) think of what you are going to say 
B) think of suggestions that might help the speaker 
C) summarize and integrate what you've heard 
D) compose interesting questions you might ask 
A) think of what you are going to say 
B) think of suggestions that might help the speaker 
C) summarize and integrate what you've heard 
D) compose interesting questions you might ask

Question 16

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Accepted Answer

A) information overload 
B) emotion 
C) filtering 
D) gender 
A) information overload 
B) emotion 
C) filtering 
D) gender

Question 17

Electronic communication is not admissable in court, so employees don't need to worry about what they say online.

Accepted Answer

A) True 
 B)False

Question 18

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

Accepted Answer

A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal 
A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal

Question 19

What kind of process is listening?

Accepted Answer

A) effortless 
B) emotional 
C) passive 
D) active 
A) effortless 
B) emotional 
C) passive 
D) active

Question 20

Why should an employee be less than pleased when her employer provides her with a "free" smart phone?

Accepted Answer

A) The phone and phone plan may be free, but the employee may need to pay the monthly taxes and fees. 
B) The phone often implicitly requires the employee to be available on a round-the-clock basis. 
C) The phone and phone plan may be free, but the employee may need to pay for upgrades and extra data. 
D) The phone often implicitly requires the employee to participate on a social media site. 
A) The phone and phone plan may be free, but the employee may need to pay the monthly taxes and fees. 
B) The phone often implicitly requires the employee to be available on a round-the-clock basis. 
C) The phone and phone plan may be free, but the employee may need to pay for upgrades and extra data. 
D) The phone often implicitly requires the employee to participate on a social media site.

Jargon tends to cause problems when it is used ________.

Which of the following characteristics typically is NOT an important part of a functioning knowledge management system?

One advantage of a written communication is that it provides a record of the information.

How does jumping to conclusions affect the communication process?

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

An example of filtering is telling your boss what she wants to hear.

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

Reading a movie script allows you to perceive ________ forms of communication.

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

You would expect to find a grapevine with the most accurate rumors in ________ organization.

The difference between male and female styles of communication exists ________.

A ________ is the actual physical product encoded by the source.

How does empathy improve the communication process?

The best way to use "idle" time when a speaker is speaking is to ________.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Electronic communication is not admissable in court, so employees don't need to worry about what they say online.

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

What kind of process is listening?

Why should an employee be less than pleased when her employer provides her with a "free" smart phone?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 13: Communication and Information

Jargon tends to cause problems when it is used ________.

Which of the following characteristics typically is NOT an important part of a functioning knowledge management system?

One advantage of a written communication is that it provides a record of the information.

How does jumping to conclusions affect the communication process?

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

An example of filtering is telling your boss what she wants to hear.

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

Reading a movie script allows you to perceive ________ forms of communication.

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

You would expect to find a grapevine with the most accurate rumors in ________ organization.

The difference between male and female styles of communication exists ________.

A ________ is the actual physical product encoded by the source.

How does empathy improve the communication process?

The best way to use "idle" time when a speaker is speaking is to ________.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Electronic communication is not admissable in court, so employees don't need to worry about what they say online.

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

What kind of process is listening?

Why should an employee be less than pleased when her employer provides her with a "free" smart phone?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters