Question 1

A method commonly used in quality assurance to monitor adherence to established standards is:

Accepted Answer

A) a Pareto chart. 
B) brainstorming. 
C) patient interviews. 
D) chart audit. 
A) a Pareto chart. 
B) brainstorming. 
C) patient interviews. 
D) chart audit.

Question 2

Hospital Magnet decides against creating a separate department to lead and monitor quality activities because:

Accepted Answer

A) total organizational involvement is critical to QI. 
B) data generated by a single, separate department are generally flawed. 
C) monitoring and commitment to QI can come only from senior-level managers. 
D) staff resent suggestions for improvement that originate outside of their unit. 
A) total organizational involvement is critical to QI. 
B) data generated by a single, separate department are generally flawed. 
C) monitoring and commitment to QI can come only from senior-level managers. 
D) staff resent suggestions for improvement that originate outside of their unit.

Question 3

The nurse educator of the pediatric unit determines that vital signs are frequently not being documented when children return from surgery.According to quality improvement (QI), to correct the problem, the educator, in consultation with the patient care manager, would initially do which of the following?

Accepted Answer

A) Talk to the staff individually to determine why this is occurring. 
B) Call a meeting of all staff to discuss this issue. 
C) Have a group of staff nurses review the established standards of care for postoperative patients. 
D) Document which staff members are not recording vital signs and write them up. 
A) Talk to the staff individually to determine why this is occurring. 
B) Call a meeting of all staff to discuss this issue. 
C) Have a group of staff nurses review the established standards of care for postoperative patients. 
D) Document which staff members are not recording vital signs and write them up.

Question 4

As a nurse manager, you know that the satisfaction of patients is critical in making QI decisions.You propose to circulate a questionnaire to discharged patients, asking about their experiences on your unit.Your supervisor cautions you to also consider other sources of data for decisions because:

Accepted Answer

A) the return rate on patient questionnaires is frequently low. 
B) patients are rarely reliable sources about their own hospital experiences. 
C) hospital experiences are frequently obscured by pain, analgesics, and other factors affecting awareness. 
D) patients are reliable sources about their own experiences but are limited in their ability to gauge clinical competence of staff. 
A) the return rate on patient questionnaires is frequently low. 
B) patients are rarely reliable sources about their own hospital experiences. 
C) hospital experiences are frequently obscured by pain, analgesics, and other factors affecting awareness. 
D) patients are reliable sources about their own experiences but are limited in their ability to gauge clinical competence of staff.

Question 5

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

Accepted Answer

A) assemble a team. 
B) establish a benchmark. 
C) identify a clinical activity for review. 
D) establish outcomes. 
A) assemble a team. 
B) establish a benchmark. 
C) identify a clinical activity for review. 
D) establish outcomes.

A method commonly used in quality assurance to monitor adherence to established standards is:

Hospital Magnet decides against creating a separate department to lead and monitor quality activities because:

As a nurse manager, you know that the satisfaction of patients is critical in making QI decisions.You propose to circulate a questionnaire to discharged patients, asking about their experiences on your unit.Your supervisor cautions you to also consider other sources of data for decisions because:

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

Leading, Managing, and Following

Clinical Safety: The Core of Leading, Managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power, Politics, and Influence

Health Care Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Building Effective Teams

Managing Costs and Budgets

Selecting, Developing, and Evaluating Staff

Person-Centered Care

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters

Exam 23: Managing Quality and Risk

A method commonly used in quality assurance to monitor adherence to established standards is:

Hospital Magnet decides against creating a separate department to lead and monitor quality activities because:

As a nurse manager, you know that the satisfaction of patients is critical in making QI decisions.You propose to circulate a questionnaire to discharged patients, asking about their experiences on your unit.Your supervisor cautions you to also consider other sources of data for decisions because:

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

Leading, Managing, and Following

Clinical Safety: The Core of Leading, Managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power, Politics, and Influence

Health Care Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Building Effective Teams

Managing Costs and Budgets

Selecting, Developing, and Evaluating Staff

Person-Centered Care

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters