Question 1

How can a retailer increase its productivity through the use of point-of-sale computer-based systems?

Accepted Answer

A retailer can significantly increase it

Question 2

A listing and sequencing of interrelated tasks that must be performed by several retail personnel to assure that a retail service is efficiently and effectively performed is an important part of a(n)________.

Accepted Answer

A)  operations blueprint 
B)  workload forecast 
C)  job standardization analysis 
D)  cross-training analysis 
A)  operations blueprint 
B)  workload forecast 
C)  job standardization analysis 
D)  cross-training analysis

Question 3

A retailer can increase the economic life of an asset through effective store maintenance.

Accepted Answer

A) True 
 B)False

Question 4

Credit-card fees paid by retailers average from ________ percent to ________ percent of sales.

Accepted Answer

A)  1.5; 5 
B)  2.5; 3.5 
C)  3.5; 5 
D)  5; 6 
A)  1.5; 5 
B)  2.5; 3.5 
C)  3.5; 5 
D)  5; 6

Question 5

One objective of an energy management system is to reduce energy costs through the purchase of efficient heating,air-conditioning,and ventilating equipment.

Accepted Answer

A) True 
 B)False

Question 6

The most appropriate financial performance standard for a department store retail buyer is ________.

Accepted Answer

A)  customer satisfaction 
B)  total unit sales 
C)  total dollar gross profit in a department 
D)  total dollar sales 
A)  customer satisfaction 
B)  total unit sales 
C)  total dollar gross profit in a department 
D)  total dollar sales

Question 7

A retailer with high seasonality can best reduce its labor costs in the peak season through ________.

Accepted Answer

A)  job standardization 
B)  carefully screening employees 
C)  developing employee performance standards 
D)  cross-training and developing self-service options for consumers 
A)  job standardization 
B)  carefully screening employees 
C)  developing employee performance standards 
D)  cross-training and developing self-service options for consumers

Question 8

Rationalized retailing enables shoppers to more quickly locate merchandise among various units of a class.

Accepted Answer

A) True 
 B)False

Question 9

Micromerchandising is compatible with rationalized retailing.

Accepted Answer

A) True 
 B)False

Question 10

The use of a third-party firm handling a retailer's payroll illustrates ________.

Accepted Answer

A)  outsourcing. 
B)  electronic article surveillance 
C)  self-scanning. 
D)  crisis management. 
A)  outsourcing. 
B)  electronic article surveillance 
C)  self-scanning. 
D)  crisis management.

Question 11

a.Under what circumstances should a retailer maintain its own credit card operation?
b.Under what circumstances should a retailer outsource credit management to a third party?

Accepted Answer

a. A retailer should maintain its own cr

Question 12

The full cost of many energy management renovations can rarely be recouped through lower annual energy costs.

Accepted Answer

A) True 
 B)False

Question 13

a.What is the relationship among job standardization,cross-training,and workload forecasting?
b.Under what conditions should cross-training be used by a retailer?

Accepted Answer

a. The relationship among job standardiz

Question 14

Poor morale and boredom caused by extreme specialization can be overcome by ________.

Accepted Answer

A)  rationalized retailing 
B)  the use of prototype stores 
C)  job specialization 
D)  cross-training 
A)  rationalized retailing 
B)  the use of prototype stores 
C)  job specialization 
D)  cross-training

Question 15

The opposite strategy to rationalized retailing is ________.

Accepted Answer

A)  micromerchandising 
B)  centralized management 
C)  risk-minimization retailing 
D)  category management 
A)  micromerchandising 
B)  centralized management 
C)  risk-minimization retailing 
D)  category management

Question 16

Which of the following energy management strategies is most likely to have a negative impact on a retailer's atmosphere?

Accepted Answer

A)  centrally managing lighting levels by each department by time of day to better reflect outside lighting conditions 
B)  replacing an older central air-conditioning system with a new efficient unit that requires 150 tons less capacity 
C)  installing high efficiency fluorescent bulbs in place of incandescent light bulbs 
D)  raising the temperature thermostat from 72 degrees in the summer to 74 degrees 
A)  centrally managing lighting levels by each department by time of day to better reflect outside lighting conditions 
B)  replacing an older central air-conditioning system with a new efficient unit that requires 150 tons less capacity 
C)  installing high efficiency fluorescent bulbs in place of incandescent light bulbs 
D)  raising the temperature thermostat from 72 degrees in the summer to 74 degrees

Question 17

The tasks of personnel with similar positions in different departments are kept rather uniform with ________.

Accepted Answer

A)  job standardization 
B)  rationalized retailing 
C)  risk-minimization retailing 
D)  management-by-objectives 
A)  job standardization 
B)  rationalized retailing 
C)  risk-minimization retailing 
D)  management-by-objectives

Question 18

With the top-down space management approach,a retailer starts with ________.

Accepted Answer

A)  total available store space 
B)  the space requirements for specific products 
C)  central management dictates 
D)  a prototype store's plans 
A)  total available store space 
B)  the space requirements for specific products 
C)  central management dictates 
D)  a prototype store's plans

Question 19

With cross-training,personnel ________.

Accepted Answer

A)  are trained to sell in self-service facilities 
B)  have clear performance standards 
C)  learn tasks associated with more than one job 
D)  are encouraged to engage in long-term employment in the firm 
A)  are trained to sell in self-service facilities 
B)  have clear performance standards 
C)  learn tasks associated with more than one job 
D)  are encouraged to engage in long-term employment in the firm

Question 20

Prototype stores allow each outlet to utilize standardized operating procedures,reduce construction costs,and reinforce a consistent chain image.

Accepted Answer

A) True 
 B)False

How can a retailer increase its productivity through the use of point-of-sale computer-based systems?

A listing and sequencing of interrelated tasks that must be performed by several retail personnel to assure that a retail service is efficiently and effectively performed is an important part of a(n)________.

A retailer can increase the economic life of an asset through effective store maintenance.

Credit-card fees paid by retailers average from percent to percent of sales.

One objective of an energy management system is to reduce energy costs through the purchase of efficient heating,air-conditioning,and ventilating equipment.

The most appropriate financial performance standard for a department store retail buyer is ________.

A retailer with high seasonality can best reduce its labor costs in the peak season through ________.

Rationalized retailing enables shoppers to more quickly locate merchandise among various units of a class.

Micromerchandising is compatible with rationalized retailing.

The use of a third-party firm handling a retailer's payroll illustrates ________.

a.Under what circumstances should a retailer maintain its own credit card operation? b.Under what circumstances should a retailer outsource credit management to a third party?

The full cost of many energy management renovations can rarely be recouped through lower annual energy costs.

a.What is the relationship among job standardization,cross-training,and workload forecasting? b.Under what conditions should cross-training be used by a retailer?

Poor morale and boredom caused by extreme specialization can be overcome by ________.

The opposite strategy to rationalized retailing is ________.

Which of the following energy management strategies is most likely to have a negative impact on a retailer's atmosphere?

The tasks of personnel with similar positions in different departments are kept rather uniform with ________.

With the top-down space management approach,a retailer starts with ________.

With cross-training,personnel ________.

Prototype stores allow each outlet to utilize standardized operating procedures,reduce construction costs,and reinforce a consistent chain image.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 13: Operations Management: Operational Dimensions

How can a retailer increase its productivity through the use of point-of-sale computer-based systems?

A listing and sequencing of interrelated tasks that must be performed by several retail personnel to assure that a retail service is efficiently and effectively performed is an important part of a(n)________.

A retailer can increase the economic life of an asset through effective store maintenance.

Credit-card fees paid by retailers average from ________ percent to ________ percent of sales.

One objective of an energy management system is to reduce energy costs through the purchase of efficient heating,air-conditioning,and ventilating equipment.

The most appropriate financial performance standard for a department store retail buyer is ________.

A retailer with high seasonality can best reduce its labor costs in the peak season through ________.

Rationalized retailing enables shoppers to more quickly locate merchandise among various units of a class.

Micromerchandising is compatible with rationalized retailing.

The use of a third-party firm handling a retailer's payroll illustrates ________.

a.Under what circumstances should a retailer maintain its own credit card operation? b.Under what circumstances should a retailer outsource credit management to a third party?

The full cost of many energy management renovations can rarely be recouped through lower annual energy costs.

a.What is the relationship among job standardization,cross-training,and workload forecasting? b.Under what conditions should cross-training be used by a retailer?

Poor morale and boredom caused by extreme specialization can be overcome by ________.

The opposite strategy to rationalized retailing is ________.

Which of the following energy management strategies is most likely to have a negative impact on a retailer's atmosphere?

The tasks of personnel with similar positions in different departments are kept rather uniform with ________.

With the top-down space management approach,a retailer starts with ________.

With cross-training,personnel ________.

Prototype stores allow each outlet to utilize standardized operating procedures,reduce construction costs,and reinforce a consistent chain image.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Credit-card fees paid by retailers average from percent to percent of sales.