Question 1

Job standardization and cross-training are techniques designed to increase personnel flexibility.

Accepted Answer

A) True 
 B)False

Question 2

Contingency planning for no store electricity,vendors being out-of-stock on key items,and strikes need to be considered in ________.

Accepted Answer

A)  crisis management 
B)  insurance planning 
C)  expense allocation 
D)  budget planning 
A)  crisis management 
B)  insurance planning 
C)  expense allocation 
D)  budget planning

Question 3

The standardization of retail operations is often associated with the use of ________.

Accepted Answer

A)  participatory management 
B)  unionization by employees 
C)  decentralized decision making 
D)  prototype stores 
A)  participatory management 
B)  unionization by employees 
C)  decentralized decision making 
D)  prototype stores

Question 4

A significant advantage to a consumer of a credit card system in comparison to a debit card system is ________.

Accepted Answer

A)  the delayed payment benefit 
B)  tightened privacy 
C)  higher security 
D)  lower cost 
A)  the delayed payment benefit 
B)  tightened privacy 
C)  higher security 
D)  lower cost

Question 5

A retailer can increase the effectiveness of its inventory management by maintaining lower inventory levels.

Accepted Answer

A) True 
 B)False

Question 6

Which system increases employee productivity for supermarkets?

Accepted Answer

A)  debit-card system 
B)  self-scanning 
C)  outsourcing 
D)  data-base management 
A)  debit-card system 
B)  self-scanning 
C)  outsourcing 
D)  data-base management

Question 7

A firm cannot improve employee productivity through self-service merchandising.

Accepted Answer

A) True 
 B)False

Question 8

Based upon an analysis of selected retail tasks that need to be performed in a given time period,a retailer decided to rely on self-service.This illustrates the effective use of a(n)________.

Accepted Answer

A)  workload forecast 
B)  operations blueprint 
C)  job standardization analysis 
D)  cross-training analysis 
A)  workload forecast 
B)  operations blueprint 
C)  job standardization analysis 
D)  cross-training analysis

Question 9

In a debit-card system,the ________.

Accepted Answer

A)  retailer still has the risk of customer nonpayment 
B)  purchase price is immediately deducted from a consumer's bank account and then entered into the retailer's account 
C)  customer can either pay the full amount due immediately or defer payment 
D)  customer is not billed until his or her billing cycle date 
A)  retailer still has the risk of customer nonpayment 
B)  purchase price is immediately deducted from a consumer's bank account and then entered into the retailer's account 
C)  customer can either pay the full amount due immediately or defer payment 
D)  customer is not billed until his or her billing cycle date

Question 10

What type of insurance protects retailers from claims due to customers falling due to a wet floor or loose carpeting?

Accepted Answer

A)  directors' liability 
B)  workers' compensation 
C)  public liability 
D)  product liability 
A)  directors' liability 
B)  workers' compensation 
C)  public liability 
D)  product liability

Question 11

Computerized checkouts are generally used in conjunction with ________.

Accepted Answer

A)  electronic article surveillance 
B)  quick response inventory management 
C)  logistics systems 
D)  Universal Product Code-based systems 
A)  electronic article surveillance 
B)  quick response inventory management 
C)  logistics systems 
D)  Universal Product Code-based systems

Question 12

Uniform construction,layout,and operations standards are used in ________.

Accepted Answer

A)  everyday inventory planning 
B)  prototype stores 
C)  crisis management 
D)  scrambled merchandising 
A)  everyday inventory planning 
B)  prototype stores 
C)  crisis management 
D)  scrambled merchandising

Question 13

What are the advantages and disadvantages of rationalized retailing programs?

Accepted Answer

Rationalized retailing programs have sev

Question 14

Security and privacy issues are greatest among ________.

Accepted Answer

A)  debit card systems 
B)  credit card systems 
C)  retailer-based credit cards 
D)  bank-based credit cards 
A)  debit card systems 
B)  credit card systems 
C)  retailer-based credit cards 
D)  bank-based credit cards

Question 15

Which statement about energy management is not correct?

Accepted Answer

A)  A retailer can reduce energy costs through adjusting a store's interior temperatures during nonselling hours. 
B)  The substitution of traditional bulbs with high-energy bulbs and fluorescent ballasts can significantly reduce energy costs for lighting. 
C)  The potential savings to a retailer with an effective energy management program are quite low. 
D)  Computerized systems with centralized controls that enable a retailer to control lighting, heat, and air-conditioning in each store from a single office can reduce heating, air-conditioning, and ventilating costs. 
A)  A retailer can reduce energy costs through adjusting a store's interior temperatures during nonselling hours. 
B)  The substitution of traditional bulbs with high-energy bulbs and fluorescent ballasts can significantly reduce energy costs for lighting. 
C)  The potential savings to a retailer with an effective energy management program are quite low. 
D)  Computerized systems with centralized controls that enable a retailer to control lighting, heat, and air-conditioning in each store from a single office can reduce heating, air-conditioning, and ventilating costs.

Question 16

Which of the following is not an advantage of an operations blueprint?

Accepted Answer

A)  The operations blueprint standardizes activities. 
B)  The operations blueprint helps evaluate personnel needs. 
C)  The operations blueprint determines space needs. 
D)  The operations blueprint isolates weak or failure-prone operations components. 
A)  The operations blueprint standardizes activities. 
B)  The operations blueprint helps evaluate personnel needs. 
C)  The operations blueprint determines space needs. 
D)  The operations blueprint isolates weak or failure-prone operations components.

Question 17

A major advantage to the use of rationalized retailing programs is the ________.

Accepted Answer

A)  low investment 
B)  ease of expanding the number of retail facilities 
C)  appeal to a well-defined market target 
D)  spreading of risk due to diversification 
A)  low investment 
B)  ease of expanding the number of retail facilities 
C)  appeal to a well-defined market target 
D)  spreading of risk due to diversification

Question 18

Through ________,an employee can be easily shifted from stockperson to cashier as the need arises.

Accepted Answer

A)  cross-training 
B)  rationalized retailing 
C)  risk-minimization retailing 
D)  job standardization 
A)  cross-training 
B)  rationalized retailing 
C)  risk-minimization retailing 
D)  job standardization

Question 19

Which of these is a not a major advantage of cross-training?

Accepted Answer

A)  the ability to shift employees during peak sales periods 
B)  lower employee boredom 
C)  lower overall staffing needs during peak sales periods 
D)  lower overall personnel training costs 
A)  the ability to shift employees during peak sales periods 
B)  lower employee boredom 
C)  lower overall staffing needs during peak sales periods 
D)  lower overall personnel training costs

Question 20

There are generally cost advantages associated with the use of prototype stores.

Accepted Answer

A) True 
 B)False

Job standardization and cross-training are techniques designed to increase personnel flexibility.

Contingency planning for no store electricity,vendors being out-of-stock on key items,and strikes need to be considered in ________.

The standardization of retail operations is often associated with the use of ________.

A significant advantage to a consumer of a credit card system in comparison to a debit card system is ________.

A retailer can increase the effectiveness of its inventory management by maintaining lower inventory levels.

Which system increases employee productivity for supermarkets?

A firm cannot improve employee productivity through self-service merchandising.

Based upon an analysis of selected retail tasks that need to be performed in a given time period,a retailer decided to rely on self-service.This illustrates the effective use of a(n)________.

In a debit-card system,the ________.

What type of insurance protects retailers from claims due to customers falling due to a wet floor or loose carpeting?

Computerized checkouts are generally used in conjunction with ________.

Uniform construction,layout,and operations standards are used in ________.

What are the advantages and disadvantages of rationalized retailing programs?

Security and privacy issues are greatest among ________.

Which statement about energy management is not correct?

Which of the following is not an advantage of an operations blueprint?

A major advantage to the use of rationalized retailing programs is the ________.

Through ________,an employee can be easily shifted from stockperson to cashier as the need arises.

Which of these is a not a major advantage of cross-training?

There are generally cost advantages associated with the use of prototype stores.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 13: Operations Management: Operational Dimensions

Job standardization and cross-training are techniques designed to increase personnel flexibility.

Contingency planning for no store electricity,vendors being out-of-stock on key items,and strikes need to be considered in ________.

The standardization of retail operations is often associated with the use of ________.

A significant advantage to a consumer of a credit card system in comparison to a debit card system is ________.

A retailer can increase the effectiveness of its inventory management by maintaining lower inventory levels.

Which system increases employee productivity for supermarkets?

A firm cannot improve employee productivity through self-service merchandising.

Based upon an analysis of selected retail tasks that need to be performed in a given time period,a retailer decided to rely on self-service.This illustrates the effective use of a(n)________.

In a debit-card system,the ________.

What type of insurance protects retailers from claims due to customers falling due to a wet floor or loose carpeting?

Computerized checkouts are generally used in conjunction with ________.

Uniform construction,layout,and operations standards are used in ________.

What are the advantages and disadvantages of rationalized retailing programs?

Security and privacy issues are greatest among ________.

Which statement about energy management is not correct?

Which of the following is not an advantage of an operations blueprint?

A major advantage to the use of rationalized retailing programs is the ________.

Through ________,an employee can be easily shifted from stockperson to cashier as the need arises.

Which of these is a not a major advantage of cross-training?

There are generally cost advantages associated with the use of prototype stores.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters