Question 1

Promoting from within is always a wise move.

Accepted Answer

A) True 
 B)False  False

Question 2

Alia is a manager at a software company,Code Y Inc.In an attempt to evaluate the performance of one of her subordinates,Lucas,she asks the other members in Lucas's team to comment anonymously on various aspects of Lucas's performance.She believes that this feedback will help her gain better insight into Lucas's skills,contributions,and interpersonal interactions.What method of evaluation has Alia adopted in conducting Lucas's appraisal?

Accepted Answer

A) Self-evaluation 
B) Supervisor evaluation 
C) Peer evaluation 
D) Focus evaluation 
A) Self-evaluation 
B) Supervisor evaluation 
C) Peer evaluation 
D) Focus evaluation C

Question 3

Ginny's IT project team at work recently launched a new online reporting tool that has received significant attention from the press.The company had not expected the new tool to be so successful and decides to appreciate the team's work by giving each member of the team a fivepercent pay increase.This is an example of what type of compensation system?

Accepted Answer

A) Gain-sharing 
B) Merit pay 
C) Pay for performance 
D) Piece-rate pay 
A) Gain-sharing 
B) Merit pay 
C) Pay for performance 
D) Piece-rate pay C

Question 4

Most employees don't care how they are doing,but supervisors are required by the Human Resource Department to conduct performance evaluations.

Accepted Answer

A) True 
 B)False

Question 5

Formal appraisals usually become part of an employee's permanent employment record.

Accepted Answer

A) True 
 B)False

Question 6

What is a system of performance management?

Accepted Answer

A system of performance manage

Question 7

The supervisor should use the appraisal meeting to formally praise the employee for past or current good performance and to help the employee develop better performance in the future.

Accepted Answer

A) True 
 B)False

Question 8

Every time one of his subordinates does something highly exceptional or something unsatisfactory,Rob records it in his employee work file.The information in this file serves as a factual record and helps Rob in assessing the performance of his team members and in supporting his ratings during performance appraisals.Based on the information provided in this scenario,Rob is most likely using the technique of the _____.

Accepted Answer

A) critical incident method 
B) forced choice method 
C) concurrent feedback method 
D) field review method 
A) critical incident method 
B) forced choice method 
C) concurrent feedback method 
D) field review method

Question 9

Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

Accepted Answer

A) True 
 B)False

Question 10

The choice of an appraisal term or level depends mostly on the rater's perceptions,which may inaccurately measure performance.

Accepted Answer

A) True 
 B)False

Question 11

It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.

Accepted Answer

A) True 
 B)False

Question 12

In the context of the problems in the appraisal process,which of the following statements is true of leniency errors?

Accepted Answer

A) Such errors are made by supervisors who believe that poor evaluations may reflect negatively on their own performance. 
B) Such errors occur when supervisors give employees lower ratings than they deserve. 
C) Such errors are likely to damage the morale of employees, who may feel they have been judged unfairly. 
D) Such errors occur when supervisors give lower ratings than othersupervisors for the same performance. 
A) Such errors are made by supervisors who believe that poor evaluations may reflect negatively on their own performance. 
B) Such errors occur when supervisors give employees lower ratings than they deserve. 
C) Such errors are likely to damage the morale of employees, who may feel they have been judged unfairly. 
D) Such errors occur when supervisors give lower ratings than othersupervisors for the same performance.

Question 13

Employees sometimes bring up issues in an appraisal interview that were unexpected by the supervisor.

Accepted Answer

A) True 
 B)False

Question 14

As a new employee,Joanna has been with Codi,Inc.for only three months.Ramon,her supervisor,has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year.What problems are associated with Ramon's approach?

Accepted Answer

Appraisals for new employees are usually

Question 15

Unless forced to consider seniority by a union contract,most supervisors these days base promotions strictly on ability.

Accepted Answer

A) True 
 B)False

Question 16

Jessica periodically meets with her subordinates to provide them with information,instruction,and suggestions relating to their job assignments and performance.She hopes that this practice will help improve her employees' competence.Based on the information provided in this scenario,it is evident that Jessica is engaging in the practice of _____.

Accepted Answer

A) commissioning 
B) delegating 
C) coaching 
D) counseling 
A) commissioning 
B) delegating 
C) coaching 
D) counseling

Question 17

Most employees would rather be told how they are doing,even if it involves some criticism,rather than receive no feedback from their supervisors.

Accepted Answer

A) True 
 B)False

Question 18

Supervisors should complete the performance evaluation the day before the appraisal meeting so they have an opportunity to review it and make changes if necessary.

Accepted Answer

A) True 
 B)False

Question 19

Most organizations require supervisors to evaluate their employees' performance formally.

Accepted Answer

A) True 
 B)False

Question 20

In which of the following situations would a consensus appraisal most likely be used?

Accepted Answer

A) When an employee works for several supervisors due to a variable work-shift schedule 
B) When an employee is one among seven employees reporting directly to a supervisor 
C) When a company is organized into several departments, and an employee works only for one department 
D) When a company follows a hierarchical organizational structure instead of a matrix structure 
A) When an employee works for several supervisors due to a variable work-shift schedule 
B) When an employee is one among seven employees reporting directly to a supervisor 
C) When a company is organized into several departments, and an employee works only for one department 
D) When a company follows a hierarchical organizational structure instead of a matrix structure

Promoting from within is always a wise move.

Most employees don't care how they are doing,but supervisors are required by the Human Resource Department to conduct performance evaluations.

Formal appraisals usually become part of an employee's permanent employment record.

What is a system of performance management?

The supervisor should use the appraisal meeting to formally praise the employee for past or current good performance and to help the employee develop better performance in the future.

Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

The choice of an appraisal term or level depends mostly on the rater's perceptions,which may inaccurately measure performance.

It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.

In the context of the problems in the appraisal process,which of the following statements is true of leniency errors?

Employees sometimes bring up issues in an appraisal interview that were unexpected by the supervisor.

As a new employee,Joanna has been with Codi,Inc.for only three months.Ramon,her supervisor,has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year.What problems are associated with Ramon's approach?

Unless forced to consider seniority by a union contract,most supervisors these days base promotions strictly on ability.

Most employees would rather be told how they are doing,even if it involves some criticism,rather than receive no feedback from their supervisors.

Supervisors should complete the performance evaluation the day before the appraisal meeting so they have an opportunity to review it and make changes if necessary.

Most organizations require supervisors to evaluate their employees' performance formally.

In which of the following situations would a consensus appraisal most likely be used?

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 12: Performance Management

Promoting from within is always a wise move.

Most employees don't care how they are doing,but supervisors are required by the Human Resource Department to conduct performance evaluations.

Formal appraisals usually become part of an employee's permanent employment record.

What is a system of performance management?

The supervisor should use the appraisal meeting to formally praise the employee for past or current good performance and to help the employee develop better performance in the future.

Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

The choice of an appraisal term or level depends mostly on the rater's perceptions,which may inaccurately measure performance.

It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.

In the context of the problems in the appraisal process,which of the following statements is true of leniency errors?

Employees sometimes bring up issues in an appraisal interview that were unexpected by the supervisor.

As a new employee,Joanna has been with Codi,Inc.for only three months.Ramon,her supervisor,has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year.What problems are associated with Ramon's approach?

Unless forced to consider seniority by a union contract,most supervisors these days base promotions strictly on ability.

Most employees would rather be told how they are doing,even if it involves some criticism,rather than receive no feedback from their supervisors.

Supervisors should complete the performance evaluation the day before the appraisal meeting so they have an opportunity to review it and make changes if necessary.

Most organizations require supervisors to evaluate their employees' performance formally.

In which of the following situations would a consensus appraisal most likely be used?

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters