Question 1

Stereotyping is a barrier to effective communication.

Accepted Answer

A) True 
 B)False  True

Question 2

The grapevine is part of the formal communication channel established by the organization.

Accepted Answer

A) True 
 B)False  False

Question 3

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Accepted Answer

A) True 
 B)False  True

Question 4

When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?

Accepted Answer

A) Cross-functional meetings 
B) Grapevine communication 
C) Management by objectives 
D) Management by walking around 
A) Cross-functional meetings 
B) Grapevine communication 
C) Management by objectives 
D) Management by walking around

Question 5

Horizontal communication is concerned with communication between people at the same level of the organization.

Accepted Answer

A) True 
 B)False

Question 6

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

Accepted Answer

A) Upward communication 
B) Downward communication 
C) Lateral communication 
D) Grapevine communication 
A) Upward communication 
B) Downward communication 
C) Lateral communication 
D) Grapevine communication

Question 7

If an idea received has the same meaning as the one intended,effective communication has occurred.

Accepted Answer

A) True 
 B)False

Question 8

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

Accepted Answer

A) True 
 B)False

Question 9

The responsibility for upward communication typically falls on the supervisor.

Accepted Answer

A) True 
 B)False

Question 10

The grapevine can offer considerable insight into employees' thoughts and feelings.

Accepted Answer

A) True 
 B)False

Question 11

What are the advantages and disadvantages of oral communication?

Accepted Answer

Advantages:
- timely
- instant

Question 12

The most important method available to assure that proper comprehension of a message has occurred is through the use of:

Accepted Answer

A) one-way communication. 
B) jargon. 
C) filtering. 
D) feedback. 
A) one-way communication. 
B) jargon. 
C) filtering. 
D) feedback.

Question 13

Before communicating,think through the point you wish to communicate so that it is clear in your mind.

Accepted Answer

A) True 
 B)False

Question 14

The skills of effective communication can be developed.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements concerning the grapevine is correct?

Accepted Answer

A) Supervisors should tune into the grapevine because it can offer considerable insight. 
B) The grapevine is not important to the supervisor and does not affect the supervisor. 
C) The best cure for rumors on the grapevine is to ignore them so they will go away. 
D) The grapevine is a formal channel of organizational communication. 
A) Supervisors should tune into the grapevine because it can offer considerable insight. 
B) The grapevine is not important to the supervisor and does not affect the supervisor. 
C) The best cure for rumors on the grapevine is to ignore them so they will go away. 
D) The grapevine is a formal channel of organizational communication.

Question 16

Feedback is by far the most important method of improving communication.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a method of overcoming barriers to effective communication?​

Accepted Answer

A) Keeping the communication a one-way process 
B) Using jargon as much as possible to transfer information 
C) Communicating when one party is visibly upset 
D) Developing listening skills every chance possible 
A) Keeping the communication a one-way process 
B) Using jargon as much as possible to transfer information 
C) Communicating when one party is visibly upset 
D) Developing listening skills every chance possible

Question 18

Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

Accepted Answer

A) Downward communication 
B) Upward communication 
C) Lateral communication 
D) Grapevine communication 
A) Downward communication 
B) Upward communication 
C) Lateral communication 
D) Grapevine communication

Question 19

Upward formal communication channels normally involve discussions and meetings between department heads.

Accepted Answer

A) True 
 B)False

Question 20

Silence is considered a form of body language.

Accepted Answer

A) True 
 B)False

Stereotyping is a barrier to effective communication.

The grapevine is part of the formal communication channel established by the organization.

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?

Horizontal communication is concerned with communication between people at the same level of the organization.

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

If an idea received has the same meaning as the one intended,effective communication has occurred.

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

The responsibility for upward communication typically falls on the supervisor.

The grapevine can offer considerable insight into employees' thoughts and feelings.

What are the advantages and disadvantages of oral communication?

The most important method available to assure that proper comprehension of a message has occurred is through the use of:

Before communicating,think through the point you wish to communicate so that it is clear in your mind.

The skills of effective communication can be developed.

Which of the following statements concerning the grapevine is correct?

Feedback is by far the most important method of improving communication.

Which of the following is a method of overcoming barriers to effective communication?

Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

Upward formal communication channels normally involve discussions and meetings between department heads.

Silence is considered a form of body language.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 6: Communicating in a Noisy World

Stereotyping is a barrier to effective communication.

The grapevine is part of the formal communication channel established by the organization.

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?

Horizontal communication is concerned with communication between people at the same level of the organization.

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

If an idea received has the same meaning as the one intended,effective communication has occurred.

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

The responsibility for upward communication typically falls on the supervisor.

The grapevine can offer considerable insight into employees' thoughts and feelings.

What are the advantages and disadvantages of oral communication?

The most important method available to assure that proper comprehension of a message has occurred is through the use of:

Before communicating,think through the point you wish to communicate so that it is clear in your mind.

The skills of effective communication can be developed.

Which of the following statements concerning the grapevine is correct?

Feedback is by far the most important method of improving communication.

Which of the following is a method of overcoming barriers to effective communication?​

Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

Upward formal communication channels normally involve discussions and meetings between department heads.

Silence is considered a form of body language.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Which of the following is a method of overcoming barriers to effective communication?