Exam 10: Empowering Employees for Success

At K.T.West Communications,supervisors meet with employees at the beginning of their employment and also on an annual basis to review the employees' roles and discuss their jobs,skills,knowledge,abilities (SKAs),and other critical success factors needed to be successful members of the team.This type of ongoing review relates to the process of _____.

Part of the onboarding process involves shaping a new employee's behavior in a way that is conducive toan organization.

There is no certainty that the best person for the job has been hired,but an applicant's sense of humor,extrovert personality,and literacy provide the greatest amount of comfort in the applicant selected.

Documenting the reasons for a hiring decision is necessary to ensure that:

Every organization needs a human resource department.

Harry asks a question to both male and femalejob applicants regarding their willingness to work in night shiftsthat generates varying responses from the two genders.This question does not pass the OUCH test based on the fact that it is NOT:

Which of the followingstatements is true regarding the staffing process and the supervisor?

The supervisor should never be involved in on-the-job training.It should be done by the human resource department.

Name at least four goals a job applicant hopes to achieve in an employment interview.Name at least four goals the employer hopes to achieve in the interview.

More important than the actual techniques used to orient new employees are the attitudes and behaviors of the supervisor.

At C.M.Manufacturing,employees are first trained to do their primary jobs.However over the course of several months,they are gradually trained to perform other duties.This has been helpful for the company in maintaining production even when employees are sick or when they leave unexpectedly.This is an example of _____.

The advantage of on-the-job training is that it _____.

Documentation of hiring decisions is necessary to ensure that a supervisor's decision was based upon job-related factors and was not discriminatory.

The term competencies refers to the set of skills,knowledge,and personal attributes possessed by the superior performer.

Jeff is a candidate for a position ina law firm.Although he has limited experience,the hiring manager at the law firm decides to hire him because of his superior interpersonal skills.In this scenario,which of the following interviewing and evaluation pitfalls is the manager subjected to?

The supervisor should always hire the individual who will get along best with the other employees in the department.

Training programs should be provided for all employees.

The halo effect is the tendency to allow one favorable aspect of a person's behavior to positively influence judgment on all other aspects.

While interviewing candidates for a new position,Samuel uses a set of predetermined questions.He takes notes during the interviews and then compares his notes for each question to make a selection of final candidates.Which interviewing technique does Samuel use?

What functions does the human resource department serve?