Exam 7: Principles of Motivating Followers

In the ERG theory,social and external esteem needs fit within the _____ category.

Maslow believed that people are motivated to satisfy certain needs that range from low-level needs to high-level needs,in a descending priority.

One of the biggest problems that a supervisor must face at work concerns employees with attitude problems who have a negative impact on co-workers.

Which of the following is a physiological factor influencing personality?

The _____ suggests that humans reactand respond in like manner to the attitude and action of others.

Bettina's supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task.This is an example of _____.

According to equity theory,employees perform better when they believe that their efforts lead to desired rewards.

Height,weight,and physique influences the human personality.

As the head of a single-parent household,Henrietta must make certain that she and her children are covered by her benefits at work.According to Maslow,Henrietta is most likely trying to fulfill _____ needs.

The process of making behavior occur less frequently because it is linked to an undesirable consequence is called _____.

How should supervisors handle difficult employees?

While Margot was preparing to cross the street,a motorist yielded in front of a crosswalk,allowing her to cross the street safely.Remembering this act of kindness the next day,Margot yielded to pedestrians at a crosswalk while she was driving.This example demonstrates which of the following?

Well-designed jobs lead to increased motivation,higher-quality performance,and higher satisfaction among employees.What three psychological states must employees experience for these outcomes to occur?

Job rotation is the process of switching job tasks among employees in a work group.

Define personality.Name four primary determinants of personality.

Reina often wonders how her education,income,and home influence her personality.What kind of factors is Reina considering?

Challenging or interesting work and recognition for accomplishments are examples of hygiene factors.

The behavior of a difficult employee can sometimes be improved if the supervisor provides that employee more opportunities for need fulfillment.

_____ refers to making behavior occur morefrequently by removing anundesirable consequence.

Based on the works of J.Stacy Adams,_____ is a theory of motivationthat explains how people strive for fairness in the workplace.