Question 1

The invisible barrier that limits the advancement of women and minorities is known as the glass wall.

Accepted Answer

A) True 
 B)False  False

Question 2

As foreman at a small but growing construction company,Ricky performs supervisory functions on a regular basis,but is not officially considered a part of management.Ricky can best be described as a _____.

Accepted Answer

A) supervisor 
B) working supervisor 
C) board of directors member 
D) top-level manager 
A) supervisor 
B) working supervisor 
C) board of directors member 
D) top-level manager B

Question 3

Giving employees the authority and responsibility to achieve their individual and the organization's objectives is known as _____.

Accepted Answer

A) development 
B) autocratic management 
C) empowerment 
D) two-tier management 
A) development 
B) autocratic management 
C) empowerment 
D) two-tier management C

Question 4

Which of the following statements is true about working supervisors?

Accepted Answer

A) They are considered mid-level managers. 
B) They work with the top managers to set the organizational mission and goals. 
C) They may not be legally considered part of management. 
D) They are individuals with designations such as director and vice president. 
A) They are considered mid-level managers. 
B) They work with the top managers to set the organizational mission and goals. 
C) They may not be legally considered part of management. 
D) They are individuals with designations such as director and vice president.

Question 5

Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is low.He strongly believes that the secret to his store's success is rewarding the accomplishment of the worker financially.This belief best fits within the _____ to management.

Accepted Answer

A) functional approach 
B) human relations approach 
C) systems approach 
D) scientific management approach 
A) functional approach 
B) human relations approach 
C) systems approach 
D) scientific management approach

Question 6

Organizations expect supervisors to role-model ethical behavior for employees.

Accepted Answer

A) True 
 B)False

Question 7

Nicole works from home full-time for a non-profit organization.She receives work from and sends work to the office via a computer and modem.This is an example of _____.

Accepted Answer

A) flextime 
B) job sharing 
C) telecommuting 
D) outsourcing 
A) flextime 
B) job sharing 
C) telecommuting 
D) outsourcing

Question 8

Many individuals are promoted to their first supervisory role from a non-supervisory role in the same organization.

Accepted Answer

A) True 
 B)False

Question 9

In international business,_____.

Accepted Answer

A) many U.S. firms have moved production overseas because of low wages. 
B) too much information (TMI) is being seen as a boon by all supervisors around the world. 
C) corporate culture is largely the same everywhere. 
D) supervisory techniques that work in the Untied States are almost always successful in other countries as well. 
A) many U.S. firms have moved production overseas because of low wages. 
B) too much information (TMI) is being seen as a boon by all supervisors around the world. 
C) corporate culture is largely the same everywhere. 
D) supervisory techniques that work in the Untied States are almost always successful in other countries as well.

Question 10

When Samara took up a job in Delta Inc.,she learned that the company has a mentoring program in place that is meant to engage new hires.She also learned that Delta conducts special training sessions about jobs,tasks,and the general organizational culture and rules to help the new hires assimilate well into the organization.Which of the following concepts is illustrated in the scenario?

Accepted Answer

A) Outsourcing 
B) Job redesign 
C) Onboarding 
D) Job deskilling 
A) Outsourcing 
B) Job redesign 
C) Onboarding 
D) Job deskilling

Question 11

Which of the following is NOT crucial for supervisors to become true professionals?

Accepted Answer

A) They must implement micromanagement techniques. 
B) They have to develop as innovators and idea people. 
C) They must engage in constant self-improvement and self-renewal. 
D) They must constantly update their own skills and knowledge. 
A) They must implement micromanagement techniques. 
B) They have to develop as innovators and idea people. 
C) They must engage in constant self-improvement and self-renewal. 
D) They must constantly update their own skills and knowledge.

Question 12

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail.Martina is taking advantage of the administrative policy known as flextime.

Accepted Answer

A) True 
 B)False

Question 13

If it is legal,it is ethical; if it is illegal,it is unethical.

Accepted Answer

A) True 
 B)False

Question 14

Rita has recently been promoted from bank teller to first-level manager.As a result of the promotion,she is now in charge of eight bank tellers.Rita can best be described as a _____.

Accepted Answer

A) supervisor 
B) shareholder 
C) top-level manager 
D) senior manager 
A) supervisor 
B) shareholder 
C) top-level manager 
D) senior manager

Question 15

The fact that people will perform differently when being observed is known as the Hawthorne effect.

Accepted Answer

A) True 
 B)False

Question 16

According to the Hawthorne effect,what happens to employees while being observed?

Accepted Answer

Employees

Question 17

Despite the rather low birthrate in recent decades,both the population and the workforce will continue to grow.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements is true about recent trends in business?

Accepted Answer

A) Employers are currently paying a larger percentage of employees' healthcare costs than in the past. 
B) Manufacturing jobs are no longer the gateway for high-school graduates to enter the middle class. 
C) Shifts in shopping trends are causing companies to close their online stores while trying to open more brick-and-mortar stores. 
D) The search for jobs has become less competitive. 
A) Employers are currently paying a larger percentage of employees' healthcare costs than in the past. 
B) Manufacturing jobs are no longer the gateway for high-school graduates to enter the middle class. 
C) Shifts in shopping trends are causing companies to close their online stores while trying to open more brick-and-mortar stores. 
D) The search for jobs has become less competitive.

Question 19

Ali has been a supervisor for ten years; therefore,additional education or training would not benefit her.

Accepted Answer

A) True 
 B)False

Question 20

A continuous process of assimilation and growth within the organization for new hires is referred to as _____.

Accepted Answer

A) onboarding 
B) outsourcing 
C) empowerment 
D) employee engagement 
A) onboarding 
B) outsourcing 
C) empowerment 
D) employee engagement

The invisible barrier that limits the advancement of women and minorities is known as the glass wall.

As foreman at a small but growing construction company,Ricky performs supervisory functions on a regular basis,but is not officially considered a part of management.Ricky can best be described as a _____.

Giving employees the authority and responsibility to achieve their individual and the organization's objectives is known as _____.

Which of the following statements is true about working supervisors?

Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is low.He strongly believes that the secret to his store's success is rewarding the accomplishment of the worker financially.This belief best fits within the _____ to management.

Organizations expect supervisors to role-model ethical behavior for employees.

Nicole works from home full-time for a non-profit organization.She receives work from and sends work to the office via a computer and modem.This is an example of _____.

Many individuals are promoted to their first supervisory role from a non-supervisory role in the same organization.

In international business,_____.

Which of the following is NOT crucial for supervisors to become true professionals?

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail.Martina is taking advantage of the administrative policy known as flextime.

If it is legal,it is ethical; if it is illegal,it is unethical.

Rita has recently been promoted from bank teller to first-level manager.As a result of the promotion,she is now in charge of eight bank tellers.Rita can best be described as a _____.

The fact that people will perform differently when being observed is known as the Hawthorne effect.

According to the Hawthorne effect,what happens to employees while being observed?

Despite the rather low birthrate in recent decades,both the population and the workforce will continue to grow.

Which of the following statements is true about recent trends in business?

Ali has been a supervisor for ten years; therefore,additional education or training would not benefit her.

A continuous process of assimilation and growth within the organization for new hires is referred to as _____.

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 1: The Supervisory Challenge

The invisible barrier that limits the advancement of women and minorities is known as the glass wall.

As foreman at a small but growing construction company,Ricky performs supervisory functions on a regular basis,but is not officially considered a part of management.Ricky can best be described as a _____.

Giving employees the authority and responsibility to achieve their individual and the organization's objectives is known as _____.

Which of the following statements is true about working supervisors?

Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is low.He strongly believes that the secret to his store's success is rewarding the accomplishment of the worker financially.This belief best fits within the _____ to management.

Organizations expect supervisors to role-model ethical behavior for employees.

Nicole works from home full-time for a non-profit organization.She receives work from and sends work to the office via a computer and modem.This is an example of _____.

Many individuals are promoted to their first supervisory role from a non-supervisory role in the same organization.

In international business,_____.

Which of the following is NOT crucial for supervisors to become true professionals?

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail.Martina is taking advantage of the administrative policy known as flextime.

If it is legal,it is ethical; if it is illegal,it is unethical.

Rita has recently been promoted from bank teller to first-level manager.As a result of the promotion,she is now in charge of eight bank tellers.Rita can best be described as a _____.

The fact that people will perform differently when being observed is known as the Hawthorne effect.

According to the Hawthorne effect,what happens to employees while being observed?

Despite the rather low birthrate in recent decades,both the population and the workforce will continue to grow.

Which of the following statements is true about recent trends in business?

Ali has been a supervisor for ten years; therefore,additional education or training would not benefit her.

A continuous process of assimilation and growth within the organization for new hires is referred to as _____.

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters