Question 1

Identify a true statement about supervisory coaching.

Accepted Answer

A) The coaching approach must be customized to suit the personality style of each employee. 
B) All employees must be coached in the exact same way. 
C) The sole purpose of coaching is to help below-average employees preparefor greater responsibility. 
D) Average performers are the least likely to benefit from coaching. 
A) The coaching approach must be customized to suit the personality style of each employee. 
B) All employees must be coached in the exact same way. 
C) The sole purpose of coaching is to help below-average employees preparefor greater responsibility. 
D) Average performers are the least likely to benefit from coaching.

Question 2

Piecework plans are individual incentive plans keyed to achieving performance goals.

Accepted Answer

A) True 
 B)False

Question 3

Identify an accurate statement about self-appraisals.

Accepted Answer

A) Self-appraisals are always accurate. 
B) Self-appraisals are usually conducted by peers. 
C) If an employee has been receiving ongoing feedback, his or her self-ratings should be close to the supervisor's ratings. 
D) An employee's self-ratings are based on standards that are entirely different from that used by the supervisor for his or her evaluation. 
A) Self-appraisals are always accurate. 
B) Self-appraisals are usually conducted by peers. 
C) If an employee has been receiving ongoing feedback, his or her self-ratings should be close to the supervisor's ratings. 
D) An employee's self-ratings are based on standards that are entirely different from that used by the supervisor for his or her evaluation.

Question 4

What is a pay for performance compensation system?

Accepted Answer

A pay for performance compensa

Question 5

Performance standards are the job-related requirements by which an employee's performance will be evaluated.

Accepted Answer

A) True 
 B)False

Question 6

Describe the various types of evaluation methods (including 360-degree evaluations)that can be used to appraise the performance of an employee.Who would be responsible for providing information for each of these methods? Who has the ultimate responsibility for reconciling the evaluations and communicating the information to the employee?

Accepted Answer

In many organizations,supervisors conduc

Question 7

Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.

Accepted Answer

A) True 
 B)False

Question 8

A consensus appraisal should be completed if an employee reports to several supervisors.

Accepted Answer

A) True 
 B)False

Question 9

About a week before his performance review,Seth was asked to fill out a form that required him to list his strengths,his weaknesses,and his accomplishments at work over the past few months.Based on the information provided in this scenario,Seth was most likely asked to fill a _____ form.

Accepted Answer

A) peer evaluation 
B) 360-degree evaluation 
C) supervisor evaluation 
D) self-evaluation 
A) peer evaluation 
B) 360-degree evaluation 
C) supervisor evaluation 
D) self-evaluation

Question 10

Most performance appraisal forms include factors that serve as criteria for measuring job performance,skills,knowledge,and abilities.

Accepted Answer

A) True 
 B)False

Question 11

At Susko Systems Inc.,employees with exceptional performance ratings are three to four more times as likely to be promoted in comparison to employees who receive average or below average ratings.Susko Systems most likely uses the promotion criterion of _____ to promote its employees.

Accepted Answer

A) seniority 
B) education 
C) tenure 
D) merit 
A) seniority 
B) education 
C) tenure 
D) merit

Question 12

Often times employees will self-select another employee who is perceived to be one of the best and learn from that person.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true regarding the role of supervisors in performance appraisals?

Accepted Answer

A) Supervisors should avoid engaging their employees in conversations about performance expectations. 
B) Supervisors should record performance data selectively. 
C) Supervisors should rely on production data and sales data as sources for performance feedback. 
D) Supervisors should provide their subordinates with feedback on their performance only once every two to three months. 
A) Supervisors should avoid engaging their employees in conversations about performance expectations. 
B) Supervisors should record performance data selectively. 
C) Supervisors should rely on production data and sales data as sources for performance feedback. 
D) Supervisors should provide their subordinates with feedback on their performance only once every two to three months.

Question 14

Identify an accurate statement about performance appraisal forms.

Accepted Answer

A) Performance appraisal forms tend to make the appraisal process less uniform. 
B) Performance appraisal forms are usually prepared by the HR departmentwith input from employees and supervisors. 
C) Most forms do not provide space for additional comments about the various aspects of an employee's performance. 
D) "Check-the-box" appraisal forms are somewhat more difficult and more time-consuming for supervisors to complete. 
A) Performance appraisal forms tend to make the appraisal process less uniform. 
B) Performance appraisal forms are usually prepared by the HR departmentwith input from employees and supervisors. 
C) Most forms do not provide space for additional comments about the various aspects of an employee's performance. 
D) "Check-the-box" appraisal forms are somewhat more difficult and more time-consuming for supervisors to complete.

Question 15

The purpose of meeting with a new hire at the end of his or her first day is to determine whether or not the employee should report to work the next day.

Accepted Answer

A) True 
 B)False

Question 16

Gain-sharing plans are group incentive awards.

Accepted Answer

A) True 
 B)False

Question 17

All employees desire promotions.

Accepted Answer

A) True 
 B)False

Question 18

Most organizations ask supervisors to conduct informal evaluations on a daily basis.

Accepted Answer

A) True 
 B)False

Question 19

Ongoing feedback throughout the year,both positive and negative,from the supervisor to the employee:

Accepted Answer

A) tends to increase the natural apprehension surrounding performance appraisals. 
B) makes it easier for the employee to ignore performance standards. 
C) tends to have less influence on the employee's motivation and morale. 
D) rewards good performance and fosters improvement. 
A) tends to increase the natural apprehension surrounding performance appraisals. 
B) makes it easier for the employee to ignore performance standards. 
C) tends to have less influence on the employee's motivation and morale. 
D) rewards good performance and fosters improvement.

Question 20

For an employee who is new to the organization,a supervisor must:

Accepted Answer

A) conduct appraisals only after the employee's probationary period. 
B) do appraisals periodically during the employee's probationary period. 
C) conduct a 360-degree evaluation of the employee's performance at the conclusion of the employee's first day on the job. 
D) appraise the new employee only at the end of the year. 
A) conduct appraisals only after the employee's probationary period. 
B) do appraisals periodically during the employee's probationary period. 
C) conduct a 360-degree evaluation of the employee's performance at the conclusion of the employee's first day on the job. 
D) appraise the new employee only at the end of the year.

Identify a true statement about supervisory coaching.

Piecework plans are individual incentive plans keyed to achieving performance goals.

Identify an accurate statement about self-appraisals.

What is a pay for performance compensation system?

Performance standards are the job-related requirements by which an employee's performance will be evaluated.

Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.

A consensus appraisal should be completed if an employee reports to several supervisors.

About a week before his performance review,Seth was asked to fill out a form that required him to list his strengths,his weaknesses,and his accomplishments at work over the past few months.Based on the information provided in this scenario,Seth was most likely asked to fill a _____ form.

Most performance appraisal forms include factors that serve as criteria for measuring job performance,skills,knowledge,and abilities.

At Susko Systems Inc.,employees with exceptional performance ratings are three to four more times as likely to be promoted in comparison to employees who receive average or below average ratings.Susko Systems most likely uses the promotion criterion of _____ to promote its employees.

Often times employees will self-select another employee who is perceived to be one of the best and learn from that person.

Which of the following statements is true regarding the role of supervisors in performance appraisals?

Identify an accurate statement about performance appraisal forms.

The purpose of meeting with a new hire at the end of his or her first day is to determine whether or not the employee should report to work the next day.

Gain-sharing plans are group incentive awards.

All employees desire promotions.

Most organizations ask supervisors to conduct informal evaluations on a daily basis.

Ongoing feedback throughout the year,both positive and negative,from the supervisor to the employee:

For an employee who is new to the organization,a supervisor must:

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 12: Performance Management

Identify a true statement about supervisory coaching.

Piecework plans are individual incentive plans keyed to achieving performance goals.

Identify an accurate statement about self-appraisals.

What is a pay for performance compensation system?

Performance standards are the job-related requirements by which an employee's performance will be evaluated.

Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.

A consensus appraisal should be completed if an employee reports to several supervisors.

About a week before his performance review,Seth was asked to fill out a form that required him to list his strengths,his weaknesses,and his accomplishments at work over the past few months.Based on the information provided in this scenario,Seth was most likely asked to fill a _____ form.

Most performance appraisal forms include factors that serve as criteria for measuring job performance,skills,knowledge,and abilities.

At Susko Systems Inc.,employees with exceptional performance ratings are three to four more times as likely to be promoted in comparison to employees who receive average or below average ratings.Susko Systems most likely uses the promotion criterion of _____ to promote its employees.

Often times employees will self-select another employee who is perceived to be one of the best and learn from that person.

Which of the following statements is true regarding the role of supervisors in performance appraisals?

Identify an accurate statement about performance appraisal forms.

The purpose of meeting with a new hire at the end of his or her first day is to determine whether or not the employee should report to work the next day.

Gain-sharing plans are group incentive awards.

All employees desire promotions.

Most organizations ask supervisors to conduct informal evaluations on a daily basis.

Ongoing feedback throughout the year,both positive and negative,from the supervisor to the employee:

For an employee who is new to the organization,a supervisor must:

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters