Question 1

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Accepted Answer

A) sales management CRM systems 
B) contact management CRM systems 
C) opportunity management CRM systems 
D) All of these are correct. 
A) sales management CRM systems 
B) contact management CRM systems 
C) opportunity management CRM systems 
D) All of these are correct.

Question 2

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A) contact center 
B) web-based self-service 
C) call scripting 
D) website personalization 
A) contact center 
B) web-based self-service 
C) call scripting 
D) website personalization

Question 3

What is the integration of data from multiple sources, which provides a unified view of all data?

Accepted Answer

A) backward integration 
B) application integration 
C) data integration 
D) forward integration 
A) backward integration 
B) application integration 
C) data integration 
D) forward integration

Question 4

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a valid way that a CRM system can collect information?

Accepted Answer

A) accounting system 
B) order fulfillment system 
C) inventory system 
D) customer's personal computer 
A) accounting system 
B) order fulfillment system 
C) inventory system 
D) customer's personal computer

Question 6

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 7

Where would you find the suppliers' suppler in a typical supply chain?

Accepted Answer

A) upstream 
B) downstream 
C) in the middle 
D) not on the supply chain 
A) upstream 
B) downstream 
C) in the middle 
D) not on the supply chain

Question 8

What helps an organization identify its customers across applications?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Question 9

A supply chain execution system is the ability to view all areas up and down the supply chain.

Accepted Answer

A) True 
 B)False

Question 10

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

Accepted Answer

A) True 
 B)False

Question 11

What is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model?

Accepted Answer

A) 3D Printing 
B) robotics 
C) drones 
D) RFID 
A) 3D Printing 
B) robotics 
C) drones 
D) RFID

Question 12

Which of the following will help an organization maintain consistent business operations?

Accepted Answer

A) Marketing, sales, and accounting departments decide to use the same vendor for a new system. 
B) Sales decides to implement a new system without considering other departments. 
C) A new office policy states that all managers can implement their own policies for purchasing supplies and materials. 
D) Marketing decides to save customer's email addresses in the marketing system, even though other organizational systems do not have this capability. 
A) Marketing, sales, and accounting departments decide to use the same vendor for a new system. 
B) Sales decides to implement a new system without considering other departments. 
C) A new office policy states that all managers can implement their own policies for purchasing supplies and materials. 
D) Marketing decides to save customer's email addresses in the marketing system, even though other organizational systems do not have this capability.

Question 13

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Accepted Answer

A) procurement 
B) logistics 
C) materials management 
D) bullwhip effect 
A) procurement 
B) logistics 
C) materials management 
D) bullwhip effect

Question 14

What is middleware?

Accepted Answer

A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) the translation of information between disparate systems 
D) packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors 
A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) the translation of information between disparate systems 
D) packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors

Question 15

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 16

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Accepted Answer

A) True 
 B)False

Question 17

Application integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 18

Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following questions can procurement help a company answer?

Accepted Answer

A) What is the quickest way to deliver products to our customers? 
B) What is the optimal way to place items in the warehouse for picking and packing? 
C) What is the optimal path to an item in the warehouse? 
D) How can we guarantee that our raw materials meet production needs? 
A) What is the quickest way to deliver products to our customers? 
B) What is the optimal way to place items in the warehouse for picking and packing? 
C) What is the optimal path to an item in the warehouse? 
D) How can we guarantee that our raw materials meet production needs?

Question 20

3D printing is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Accepted Answer

A) True 
 B)False

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

What allows customers to use the web to find answers to their questions or solutions to their problems?

What is the integration of data from multiple sources, which provides a unified view of all data?

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Which of the following is not a valid way that a CRM system can collect information?

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Where would you find the suppliers' suppler in a typical supply chain?

What helps an organization identify its customers across applications?

A supply chain execution system is the ability to view all areas up and down the supply chain.

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

What is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model?

Which of the following will help an organization maintain consistent business operations?

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

What is middleware?

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Application integration is the integration of a company's existing management information systems.

Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Which of the following questions can procurement help a company answer?

3D printing is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 8: Enterprise Applications: Business Communications

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

What allows customers to use the web to find answers to their questions or solutions to their problems?

What is the integration of data from multiple sources, which provides a unified view of all data?

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Which of the following is not a valid way that a CRM system can collect information?

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Where would you find the suppliers' suppler in a typical supply chain?

What helps an organization identify its customers across applications?

A supply chain execution system is the ability to view all areas up and down the supply chain.

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

What is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model?

Which of the following will help an organization maintain consistent business operations?

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

What is middleware?

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Application integration is the integration of a company's existing management information systems.

Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Which of the following questions can procurement help a company answer?

3D printing is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters